Customer reviews from blackanddeckerappliances.com
Brewer - Black
Average customer rating
2.5
(256 Reviews)
Rating breakdown 256 reviews
5 Stars
62
4 Stars
24
3 Stars
14
2 Stars
33
1 Star
123
35%of customers recommend this product.
(
80 out of
231)
Customer Reviews for Brewer - Black
Customer Rating
2
Worked fine for a year
on July 14, 2018
Posted by: JJ74
from Grants Pass, OR, USA
Gender:Male
Had no complaints until it abruptly quit working. I guess they don't make them like they used to. I bought a B&D coffee maker and a toaster oven a year ago, and they're both duds. CMaker died and the timer function on the toaster never really worked correctly. It burns everything unless you watch it closely. (And yes i turn it past 10 to set timer)
Think I will go to good will and look for a older model.
Think I will go to good will and look for a older model.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 16, 2018
Thank you for offering your feedback regarding your Black+Decker DLX1050B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker and toaster oven. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
My darth vader coffee maker
on July 31, 2018
Posted by: Nanabanana
from Virginia, USA
Gender:Female
I love this coffee maker. But last week the button under the brew basket came off, and the spring. The little rubber ring almost went down the sink drain. It took me a little while to figure out how to reassemble it. I'd like to know if i can order some of these rings to keep on hand.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Jim, Customer Service, August 1, 2018
Thank you for offering your feedback regarding your Black + Decker DLX1050B. We’re sorry to hear Sneak-a-Cup lever has broken off your brew basket. We would be happy to assist you by sending you a new brew basket. Please contact us at youropinionmatters@spectrumbrands.com, and reference ID number 41663448, so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Was great at start
on August 10, 2018
Posted by: osnapitztom
from Los Angeles
Gender:Male
Coffee maker worked great in the beginning but just abrubptly stopped working yesterday.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, August 10, 2018
Thank you for offering your feedback regarding your Black + Decker DLX1050B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Quit working after 8 months
on August 16, 2018
Posted by: Michelle57
from California
Gender:Female
Bought this on Amazon in November, worked great, loved the timer, auto shut off, etc. Today it just didn't work. Power is on, but doesn't make coffee. The heating element is not working as well. Super disappointed.
Response from blackanddeckerappliances.comBy Jim, Customer Service, August 16, 2018
Thank you for offering your feedback regarding your Black + Decker DLX1050B. We are happy to inform you that your order was released for shipment on 08-16-2018 via UPS. If you need further assistance, please contact us at youropinionmatters@brandprotectplus.com, and reference ID number 41669580, so that we may better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Clock runs fast
on August 16, 2018
Posted by: twinkyboy
from Kentucky
Last year my husband and I bought this model especially for the programmability. Shortly after a year of use the clock started running fast :( We figured it was probably some type of fluke in the wiring, we bought another a week ago. This morning we discovered our new coffeemaker has the same issue which makes the one feature we were counting on useless.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Jim, Customer Service, August 16, 2018
Thank you for offering your feedback regarding your Black + Decker DLX1050W. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Lasted less than 3 weeks
on September 13, 2018
Posted by: apeezy22
from Nashville, TN
Gender:Male
I just moved to a new city about 3 weeks ago and picked up this coffee maker. It was working great until all of a sudden the heating plate stopped working. I'm having a hard time believing it wasn't able to last 3 whole weeks before dying. I'm extremely disappointed because this brand is so familiar and I was expecting a lot more.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 17, 2018
Thank you for offering your feedback regarding your Black+Decker DLX1050W. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Quit working after 4 months
on September 15, 2018
Posted by: ACAC
from Nebraska
Gender:Female
I bought this off amazon 4 months ago and it stopped working today- carafe is cold. Cleaning is not the issue. Annoying.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, September 18, 2018
Thank you for offering your feedback regarding your Black+Decker DLX1050B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Burns coffee
on October 17, 2018
Posted by: Jamie62
from Denver CO
Gender:Male
[This review was collected as part of a promotion.] Had it for 2 days. The heating plate gets so hot it burns the coffee immediately.The machine gets very hot too and steams like crazy and makes my coffe taste like plastic.
Option at bottom asks if I received a free product. When trying to select option it chooses yes and that’s the only option. Does not allow you to choose anything else. I did not receive a free product.
Response from blackanddeckerappliances.comBy Michael, Customer Service, October 18, 2018
Thank you for offering your feedback regarding your Black+Decker DLX1050W. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com