Customer reviews from blackanddeckerappliances.com
Brewer - Black
Average customer rating
2.5
(256 Reviews)
Rating breakdown 256 reviews
5 Stars
62
4 Stars
24
3 Stars
14
2 Stars
33
1 Star
123
35%of customers recommend this product.
(
80 out of
231)
Customer Reviews for Brewer - Black
Customer Rating
1
Worked great, but now the clock runs fast
on March 26, 2018
Posted by: Terrahiker
from Louisiana, USA
Gender:Male
This was a great basic coffee maker with added bonus of clock auto start. But after only two months the clock runs fast, so I can’t auto start. Does anyone know a reset or fix.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, March 29, 2018
Thank you for offering your feedback regarding your Black+Decker DLX1050W. I’m glad that your coffee maker was performing well initially, but I’m sorry to hear about the trouble you’ve experienced with the clock. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
It worked great, but no heat anymore!!!
on April 2, 2018
Posted by: Heidar
from Pasadena, CA, USA
Gender:Male
I liked this coffee maker, had it for several months maybe a year! This evening I made coffee, and came back after half an hour... to my surprise it was COLD!! All the lights were working and are working fine, but does not warm water!
I had recommended to my friends, but now I am disappointed!!!
Would like Black and Decker to get it fixed please.
Response from blackanddeckerappliances.comBy Michelle, Customer Service, April 4, 2018
Thank you for offering your feedback regarding your Black+Decker DLX1050B. I’m sorry to hear of the experience you’ve had with your coffeemaker. I have already taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your product has two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
5
Makes My Coffee Routine Even Easier
on May 13, 2018
Posted by: SweetpeaLori
from Ohio, USA
Gender:Female
[This review was collected as part of a promotion.] I received this as a sample to test. I've been using it for quite some time now. It is a very nice coffee maker. I love that I can set it to have my coffee done by the time I'm done getting my children up and ready for school. It's the perfect addition to my appliances. It's also the perfect match for me and my morning coffee routine.
I would recommend this to a friend!
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
quit
on May 18, 2018
Posted by: craig s
from Pomona, CA, USA
Gender:Male
I have only had this a couple weeks and it quit already. I have had coffeemakers last 10 years with no issue, but this is sad.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, May 21, 2018
Thank you for offering your feedback regarding your Black+Decker DLX1050W. I’m sorry to hear about the trouble you’ve experienced with your coffee maker. I’ve taken action by documenting your complaint, and I want to fully resolve this issue to your satisfaction. Your coffee maker has a two year warranty. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Clock Doesn't Work
on June 6, 2018
Posted by: CoffeeLover1981
from Hennepin, IL, USA
Gender:Female
I bought this coffee maker not even a month ago and I set it to make at 6am and it's making coffee in the middle of the night. It will start flashing 12:00 randomly as well. The clock has issues, but it makes coffee really well!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 7, 2018
Thank you for offering your feedback regarding your Black+Decker DLX1050B. I’m sorry to hear about the trouble you’ve experienced with your coffee maker, but I'm happy to advise that your replacement is preparing to ship via UPS. If you need any further assistance with your coffee maker, please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com, so I can address any of your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Fast Brew
on June 27, 2018
Posted by: Nanner
from Washington, USA
Gender:Female
We love how fast our coffee is made with this machine but, Help! Today our coffee was not made, cold carafe, and water still in holding tank. I unplugged it and went through the usual steps and thought it might reset itself but nope! Its only 10 months old! Im looking for warranty info please.
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 28, 2018
Thank you for offering your feedback regarding your Black+Decker DLX1050B. I’m glad that your coffee maker started out serving you well, but I’m sorry to hear about the trouble you’ve experienced with it recently. The issue you describe in your review is something that could be addressed by descaling your coffee maker with vinegar. A link to the use and care manual for this model is available on our product page, and descaling instructions are located on page 9. Here is a link to our product page:
http://www.blackanddeckerappliances.com/products/coffee-and-tea/coffee-and-tea-makers/12-cup-programmable-coffeemaker-dlx1050b.aspx
If the issue persists after descaling, then I'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
http://www.blackanddeckerappliances.com/products/coffee-and-tea/coffee-and-tea-makers/12-cup-programmable-coffeemaker-dlx1050b.aspx
If the issue persists after descaling, then I'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Garbage
on July 13, 2018
Posted by: Tessiree
from Summit, IL
Gender:Female
I bought this coffeemaker 2 years ago when we moved into a new place because it seemed simple, utilitarian, the right price & Blacker & Decker was a brand I grew up with (Dad had a lot of tools) & I've always associated it with quality. It worked fine, all we needed/expected and then crapped out after abut 10 months. Now, we don't use it everyday - on average about 4 days a week - so I was a little surprised at its short lifespan. My other half just picked up another one & brought it home. This morning I wondered why I didn't smell coffee & when I checked it, I thought I'd forgotten to set the timer. So I just pressed the 'ON' button and.....nothing. I unplugged it for a few minutes & plugged it back in and....the clock works fine. No action with the coffee brewing part of the game. This pot lasted 11 months. Now, I'm familiar with built-in obsolescence, but this is ridiculous.
I'm disappointed in this product & will be replacing it with a different brand.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 16, 2018
Thank you for sharing your feedback regarding your Black+Decker DLX1050W. I'm sorry to hear about the trouble you experienced with your coffee maker, however, the issue you describe in your review is something that could be addressed by descaling your coffee maker with vinegar. A link to the use and care manual for this model is available on our product page, and descaling instructions are located on page 9. Here is a link to our product page:
http://www.blackanddeckerappliances.com/products/coffee-and-tea/coffee-and-tea-makers/12-cup-programmable-coffeemaker-dlx1050w.aspx
If the issue persists after descaling, then we'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
http://www.blackanddeckerappliances.com/products/coffee-and-tea/coffee-and-tea-makers/12-cup-programmable-coffeemaker-dlx1050w.aspx
If the issue persists after descaling, then we'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
2
Stopped Working
on July 13, 2018
Posted by: KatieL
from Austin, TX, USA
Gender:Female
We've been using this coffeemaker for less than two years, and it quit heating water this morning.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 16, 2018
Thank you for sharing your feedback regarding your Black+Decker DLX1050W. I'm sorry to hear about the trouble you experienced with your coffee maker, however, the issue you describe in your review is something that could be addressed by descaling your coffee maker with vinegar. A link to the use and care manual for this model is available on our product page, and descaling instructions are located on page 9. Here is a link to our product page:
http://www.blackanddeckerappliances.com/products/coffee-and-tea/coffee-and-tea-makers/12-cup-programmable-coffeemaker-dlx1050w.aspx
If the issue persists after descaling, then we'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
http://www.blackanddeckerappliances.com/products/coffee-and-tea/coffee-and-tea-makers/12-cup-programmable-coffeemaker-dlx1050w.aspx
If the issue persists after descaling, then we'd like to address this for you under the two year warranty. Please reply to the email I've sent from youropinionmatters@spectrumbrands.com, so I can better assist you.
Written by a customer while visiting blackanddeckerappliances.com