Customer reviews from blackanddeckerappliances.com
Brewer - Black
Average customer rating
2.5
(256 Reviews)
Rating breakdown 256 reviews
5 Stars
62
4 Stars
24
3 Stars
14
2 Stars
33
1 Star
123
35%of customers recommend this product.
(
80 out of
231)
Customer Reviews for Brewer - Black
Customer Rating
3
easy to use but unsure about the quality :(
on May 31, 2017
Posted by: vmxx
from New York, NY, United States
Gender:Male
I purchased this and generally was pleased with the product because of its simplicity. However, I placed the carafe on my desk today-- as I do every day-- and part of the bottom just cracked off... I did not drop it (you can tell by the photo), so it's disappointing and strange to me how or why this happened... It seems that the quality of this particular carafe was inadequate :(
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 1, 2017
Thank you for offering your feedback regarding your Black+Decker DLX1050B. I’m sorry to see that your carafe has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Power light on but not working
on June 2, 2017
Posted by: Moe M
Water is in and the power light is on but not working
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 2, 2017
Thank you for offering your feedback regarding your Black+Decker DLX1050B. I’m sorry to hear that your coffee maker has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
4
Love it!!
on June 8, 2017
Posted by: Christina010889
from Astoria, NY
Gender:Female
I love this coffee pot but my carafe boy. How can I get a replacement?
I would recommend this to a friend!
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 9, 2017
Thank you for offering your feedback regarding your Black+Decker DLX1050B. I’m glad that you love your coffee maker, but I’m sorry to hear that your carafe has broken. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Stay away from this coffee maker
on June 10, 2017
Posted by: RandyZ
from New Hampshire
Gender:Male
Purchased this model through Amazon in October 2016. Brewed coffee was good but the unit stopped working after 5 months. I had a similar model that lasted for over 12years before it finally gave out and decided to stick with a B&D product. Very disappointed with this purchase.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 13, 2017
Thank you for offering your feedback regarding your Black+Decker DLX1050B. I’m glad to hear your coffee maker was working well initially, but I’m sorry to learn that it has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Auto shut-off
on June 15, 2017
Posted by: Annie99
from Trinity, AL, United States
Gender:Female
How do I disable the auto shut-off feature. I want to have 4 hour old coffee and leave my pot on all day if I feel like it. I do NOT want to come back to a cold pot. Boo.
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, June 15, 2017
Thank you for sharing your feedback regarding your Black+Decker DLX1050W. The two hour auto-shut off is a safety feature that cannot be disabled, however, we do have a model CM1200W that will keep your coffee warm until it is manually turned off. If you'd be interested in learning more about the CM1200W, please reply to the email I've sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
3
Stopped Brewing...
on July 7, 2017
Posted by: Magzneedzcoffeez
from Portland, OR, United States
Gender:Female
I had this coffee maker for a little over a year and a half. For that time I enjoyed it very much! One day it just stopped working... lights come on and it is clearly on but no coffee is brewed :( have tried to look up solutions to fix it but no luck. Would love to have my working coffee pot again!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 11, 2017
Thank you for offering your feedback regarding your Black+Decker DLX1050W. I’m glad to hear your coffee maker was working well initially, but I’m sorry to learn that it has stopped brewing. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Stay away!!!
on July 18, 2017
Posted by: MrsAH
from Jasper, AL, United States
Gender:Female
I bought this in November & it stopped working today (July 18). Even though the light comes on, nothing brews & the plate does not get warm. I just used it this morning & now this afternoon, it does nothing! Very disappointed in this product!
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 21, 2017
Thank you for offering your feedback regarding your Black+Decker DLX1050B. I’m sorry to hear that your coffee maker has stopped brewing correctly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com
Customer Rating
1
Shuts off at random times
on July 19, 2017
Posted by: llc0424
from Denver, CO, United States
I bought this in early February and it worked very well for a month or two. Since then, it shuts itself off at random times, including in the middle of a brewing cycle. At first it was once in a while, now it can happen two times for one pot of coffee. Very disappointed!
No, I would not recommend this to a friend.
Response from blackanddeckerappliances.comBy Michael, Customer Service, July 21, 2017
Thank you for offering your feedback regarding your Black+Decker DLX1050W. I’m sorry to hear that your coffee maker has not been brewing properly. The satisfaction of our customers is vital to us. Please reply to the email I’ve sent you from youropinionmatters@spectrumbrands.com so I can address your concerns.
Written by a customer while visiting blackanddeckerappliances.com