Customer reviews from Charbroil
Char-Broil - Signature TRU-Infrared 325 2-Burner Cabinet 18,000 BTU Gas Grill - Stainless Steel
Average customer rating
4.2
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
56
4 Stars
12
3 Stars
5
2 Stars
4
1 Star
9
82%of customers recommend this product.
(
70 out of
85)
Customer Reviews for Char-Broil - Signature TRU-Infrared 325 2-Burner Cabinet 18,000 BTU Gas Grill - Stainless Steel
Customer Rating
5
Love the fact I can replace older parts
on April 29, 2017
Posted by: Legion Rider
Gender:Male
Length of ownership:1 year or longer
I had one of the early ones with the flat emitters and stainless grills. Clean-up is a pain but it cooks so great it is worth the effort. My emitters were about burned through and I got a refresh kit and the upgrade to the V shaped emitters and cast grills made a product I was already happy with even better. I live in Iowa and grill out year around so mine has endured many a difficult winter and it is still in decent shape. I am going to retire it this year and get a new one as I am relocating to the Gulf Coast, hopefully it will stand up to the salt air as well as it has our winters.
I would recommend this to a friend!
Response from CharbroilBy SME, February 2, 2024
Thank you for your review.
Written by a customer while visiting Charbroil
Customer Rating
4
Bad grates
on April 16, 2017
Posted by: mdmann
Gender:Female
Level of expertise:Intermediate
Length of ownership:6 months
I love the grill and the small size, however, even with seasoning the infrared grates, I find that I am replacing them EVERY season. What else should I do other than season with canola oil to prevent sticking, rusting and overall deterioration. It is constantly covered and out of weather when not in use.
I would recommend this to a friend!
Response from CharbroilBy Devon P, SME, April 18, 2017
How are you normally cleaning your grill? We recommend a nylon brush and warm soapy water or biodegradable grill cleaner. Please give us a call at 1-800-241-7548 for more information.
Written by a customer while visiting Charbroil
Customer Rating
5
Highly recommend this grill
on April 11, 2017
Posted by: Daves Bistro
Gender:Male
Length of ownership:1 year or longer
I have had my TRU-Infrared unit for 6 years and it is still going strong! I have never owned a grill that the igniters lasted more than a couple years! I replaced the stainless grills and pans last year and plan to get many more years of excellent bbq results from my unit! I always keep my grill covered with a CharBroil cover but use it year round...during sunny weather or rainy weather or winter snowstorms! (the Canadian way) If this grill ever wears out I will definitely replace it with the same model!
I would recommend this to a friend!
Response from CharbroilBy SME, February 2, 2024
Thank you for your review.
Written by a customer while visiting Charbroil
Customer Rating
1
Grill Grates are Terrible
on March 31, 2017
Posted by: maer0502
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
The tru-infared grill grates are absolutely impossible to keep clean. After each use of the grill I have to soak the grates in hot soapy water and use a wire brush to properly clean them. The grill is overpriced and under delivers.
Very unhappy with this purchases - I would not buy this grill. Go for a cheaper and simpler option.
No, I would not recommend this to a friend.
Response from CharbroilBy Devon P, SME, April 4, 2017
We're sorry to hear of the issues encountered. We recommend a nylon brush and warm soapy water or biodegradable grill cleaner. Seasoning the grates with canola oil will also help to keep food from sticking and prevent rust. Please give us a call at 1-800-241-7548 for more information.
Written by a customer while visiting Charbroil
Customer Rating
5
Excellent grill
on March 26, 2017
Posted by: MikeM3
Gender:Male
Length of ownership:6 months
We have owned this particular grill 5 years now. I have cooked everything from burgers to brisket, chicken to venison. It does a great job once you learn how to use this particular grill. We average using it 3 to 4 times a week. The negatives for me are I have gone through 4 sets of diffuser plates and I just had to change out both burners. Cleaning every other use is almost mandatory. It is also real easy on the propane.
I would recommend this to a friend!
Response from CharbroilBy SME, February 9, 2024
Thank you for your review.
Written by a customer while visiting Charbroil
Customer Rating
4
Greatest combination of every grill I've owned
on February 12, 2017
Posted by: RWarm
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
I've owned a lot of grills but this one has the best game f all the ones I've experienced.
No, I would not recommend this to a friend.
Response from CharbroilBy SME, November 17, 2023
Thank you for your review.
Written by a customer while visiting Charbroil
Customer Rating
4
yes it does cook chicken!
on February 4, 2017
Posted by: Karl61
Gender:Male
Length of ownership:1 week
I do not like gas grills. I like this gas grill. I have never cooked chicken on a hot gas grill with not one flare up. I can now. Cooks even on every inch of cooking surface as I seared center cut pork to perfection right on the edge. Now for the super bowl test. Thick cut ribeye steaks tomorrow. I do not see any problems with flare up with this set up after cooking chicken as hot as I just did. Everything i read about this grill is as said. It cooks low and can sear meat on high with no fires.
I would recommend this to a friend!
Response from CharbroilBy SME, November 17, 2023
Thank you for your review.
Written by a customer while visiting Charbroil
Customer Rating
3
NOT EASY CLEANING
on February 2, 2017
Posted by: LUISA
Gender:Female
Length of ownership:1 week
I bougtht a TRU-Infrared™ 2 Burner Gas Grill a month ago. I was happy but it is very hard the moment of cleaning. It was more easy the cleaning when I had non infrated BBQ. Food gets stucked on it. I would like to chnge the grates for a convention ones
No, I would not recommend this to a friend.
Response from CharbroilBy Devon P, SME, February 6, 2017
We're sorry to hear of the issues encountered. How are you normally cleaning your grill? We recommend a nylon brush and warm soapy water or biodegradable grill cleaner. Seasoning the grates with canola oil will also help to keep food from sticking and prevent rust. Please give us a call at 1-800-241-7548 for more information.
Written by a customer while visiting Charbroil