Customer reviews from Charbroil
Char-Broil - Signature TRU-Infrared 325 2-Burner Cabinet 18,000 BTU Gas Grill - Stainless Steel
Average customer rating
4.2
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
56
4 Stars
12
3 Stars
5
2 Stars
4
1 Star
9
82%of customers recommend this product.
(
70 out of
85)
Customer Reviews for Char-Broil - Signature TRU-Infrared 325 2-Burner Cabinet 18,000 BTU Gas Grill - Stainless Steel
Posted by: Speakeasy
Gender:Male
Length of ownership:3 months
Verified Purchase:Yes
This is my second CharBroil infrared grill and I like it very much. My previous grill was a different technology and I'm encouraged that CharBroil appears to have improved the heat transfer system. Time will tell; my earlier model's striking system was replaced twice; once under warranty and once a bit later by me. Other than that, the system was working when I replaced it with this one. Love the high temperature on steaks; love the control when cooking chicken or veggies.
I would recommend this to a friend!
Response from CharbroilBy SME, January 24, 2024
Thank you for your review.
Written by a customer while visiting Charbroil
Posted by: Joyce825
Gender:Female
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
I have only used it a couple times, but I had a 4 burner infrared char broil grill and loved it, but cooking for two. I decided to go smaller. the nobs are the opposite from the other grill is taking me a bit to adjust. Just got the grill cover and fits really nice and love the new nylon brush.
I would recommend this to a friend!
Response from CharbroilBy SME, January 24, 2024
Thank you for your review.
Written by a customer while visiting Charbroil
Posted by: Oldi guy
Gender:Male
Length of ownership:1 week
Verified Purchase:Yes
I am pleased with it. I wish I had the igniter button that did not come with the unit and the gas gauge that the instructions talk about.
I would recommend this to a friend!
Response from CharbroilBy SME, January 24, 2024
Thank you for your review.
Written by a customer while visiting Charbroil
Customer Rating
4
Easy assembly and great packaging and delivery.
on August 19, 2017
Posted by: Bumpa T
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Just received it and assembled it last night. Everything was packaged for easy assembly and all that was needed was a couple of screwdrivers. Too early to evaluate cooking.
I would recommend this to a friend!
Response from CharbroilBy SME, November 15, 2023
Thank you for your review.
Written by a customer while visiting Charbroil
Customer Rating
3
Great grill. Body parrts could be beter quality.
on August 18, 2017
Posted by: CLo1
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
It is an excellent Grill but it will not last as long as it should. The wheels are too small and they get stuck everywhere because of the clearance between the skirt and the wheels. Also where the sidewalls meet the bottom /floor piece rusts quickly. These parts should be better quality so that the grilll can last much longer. Two years in and keeping it in a screened enclosure, rust is developing where the walls meet the floor / skirt / tank holder. Other than that the grill Cooks great! So, I'll be replacing parts which add to the cost, bringing other brands into consideration.
I would recommend this to a friend!
Response from CharbroilBy SME, November 8, 2023
Thank you for your review.
Written by a customer while visiting Charbroil
Posted by: Perlmadw
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
This is my 3rd time with a Charbroil product. I like the infra red feature. Nice even heat.
I would recommend this to a friend!
Response from CharbroilBy SME, January 25, 2024
Thank you for your review.
Written by a customer while visiting Charbroil
Customer Rating
2
I liked my first Infra Red alot more
on July 18, 2017
Posted by: John Frost
Gender:Male
Length of ownership:6 months
We had to replace my original Infra Red because the pan rusted out out. I went to the new smaller unit because it is just my wife and I. Not happy with this grill at all. Does not have a pan over the burners to create "Infra-Red" heat. The grill surface itself is supposed to do this now, just like every other grill on the market. Temp at the grill surface is way too high, even on the lowest setting. It does not take long for the porcelain on the grill surface to burn/rust away. Too small to do any indirect cooking. Food sticks to the grill surface....especially fish and chicken. One person wrote it is because the meat has not caramelized, sounds like a company line to me, some foods you do not want cooked that high.
No, I would not recommend this to a friend.
Response from CharbroilBy Dustin, SME, July 20, 2017
We value you as a Char-Broil customer and want you to enjoy using your grill. This Signature TRU-Infrared Grill uses infrared emitter trays instead of a trough, like our RED and Gourmet grills. To offset cook we recommend only using one burner. Have the cooking grates and emitters been seasoned? Seasoning with canola oil will help to keep food from sticking and prolong the lifetime of the parts. Give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Charbroil
Posted by: Jessie James
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
Verified Purchase:Yes
I purchased this griil 2 months ago and am very happy with it.
I would recommend this to a friend!
Response from CharbroilBy SME, January 30, 2024
Thank you for your review.
Written by a customer while visiting Charbroil