Customer reviews from Char-Broil, LLC
Char-Broil - Signature TRU-Infrared 325 2-Burner Cabinet 18,000 BTU Gas Grill - Stainless Steel
Average customer rating
4.2
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
56
4 Stars
12
3 Stars
5
2 Stars
4
1 Star
9
82%of customers recommend this product.
(
70 out of
85)
Customer Reviews for Char-Broil - Signature TRU-Infrared 325 2-Burner Cabinet 18,000 BTU Gas Grill - Stainless Steel
Customer Rating
1
Grill Grates are Terrible
on March 31, 2017
Posted by: maer0502
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 month
The tru-infared grill grates are absolutely impossible to keep clean. After each use of the grill I have to soak the grates in hot soapy water and use a wire brush to properly clean them. The grill is overpriced and under delivers.
Very unhappy with this purchases - I would not buy this grill. Go for a cheaper and simpler option.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon P, SME, April 4, 2017
We're sorry to hear of the issues encountered. We recommend a nylon brush and warm soapy water or biodegradable grill cleaner. Seasoning the grates with canola oil will also help to keep food from sticking and prevent rust. Please give us a call at 1-800-241-7548 for more information.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Highly recommend this grill
on April 11, 2017
Posted by: Daves Bistro
Gender:Male
Length of ownership:1 year or longer
I have had my TRU-Infrared unit for 6 years and it is still going strong! I have never owned a grill that the igniters lasted more than a couple years! I replaced the stainless grills and pans last year and plan to get many more years of excellent bbq results from my unit! I always keep my grill covered with a CharBroil cover but use it year round...during sunny weather or rainy weather or winter snowstorms! (the Canadian way) If this grill ever wears out I will definitely replace it with the same model!
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, February 2, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
EXTREMELY DISAPPOINTED, POORLY MADE, TRULY A WASTE
on November 4, 2017
Posted by: CHIVO over 70
Gender:Male
Length of ownership:6 months
CONSUMER REPORTS WAS WRONG. MISSING QUALITY. REALLY
A MISTAKE.
A MISTAKE.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, November 7, 2017
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Run ... fast and furiously
on May 31, 2016
Posted by: Jack555
Gender:Male
Length of ownership:3 months
This is supposed to be an improvement on the original CharBroil RED. It is not. Cooking right on the grate with no place for grease to go is not a good idea. I had to replace my grates in 8 months. Cleaning and care instructions from CharBroil do not prevent grease build up. I have buyers remorse in a BIG way !!!
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, November 6, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
fire box
on February 1, 2017
Posted by: ron l
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
fire box rusted out after 4 years tossed out in scrap yard
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon P, SME, February 2, 2017
We're very sorry to hear this. How was this grill cleaned? Was a cover used? Whenever an issue is encountered please give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
NOT EASY CLEANING
on February 2, 2017
Posted by: LUISA
Gender:Female
Length of ownership:1 week
I bougtht a TRU-Infrared™ 2 Burner Gas Grill a month ago. I was happy but it is very hard the moment of cleaning. It was more easy the cleaning when I had non infrated BBQ. Food gets stucked on it. I would like to chnge the grates for a convention ones
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon P, SME, February 6, 2017
We're sorry to hear of the issues encountered. How are you normally cleaning your grill? We recommend a nylon brush and warm soapy water or biodegradable grill cleaner. Seasoning the grates with canola oil will also help to keep food from sticking and prevent rust. Please give us a call at 1-800-241-7548 for more information.
Written by a customer while visiting Char-Broil, LLC
Posted by: mike68
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 week
Verified Purchase:Yes
Only had product since labor day. I have grilled on it several times and am not at all pleased with it. Temperature is impossible to control below 300 degrees. Smokes excessively while cooking and using the recommended 5-10 minute after cooking burn off. Stainless steel is beginning to discolor from smoke. Difficult and time consuming to clean. MUST be cleaned after every use. Cooks well and quickly only saving grace.
I purchased a Charbroil TRU Infrared grill last year for my Florida home and I love it. I honestly thought this grill would be as good.
I purchased a Charbroil TRU Infrared grill last year for my Florida home and I love it. I honestly thought this grill would be as good.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy SME, November 3, 2023
Whenever an issue is encountered give us a call at 1-866-239-6777 and we'll be able to further investigate and help.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Biggest regret of the season
on June 29, 2018
Posted by: Liz678
Gender:Female
Length of ownership:1 week
Words cannot express just how much I hate this grill and how it always seems to fail me. No matter how low I set it my food always chars on the outside. It’s horrible to clean and by horrible I mean having to remove the grates and wash them every time I use it. I Will be wheeling this junk to the tree lawn on trash pick up before the summer is over. I’m thoroughly disappointed. This needs to have better heat regulation.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, July 3, 2018
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC