Customer reviews from Char-Broil, LLC
Char-Broil - Signature TRU-Infrared 325 2-Burner Cabinet 18,000 BTU Gas Grill - Stainless Steel
Average customer rating
4.2
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
56
4 Stars
12
3 Stars
5
2 Stars
4
1 Star
9
82%of customers recommend this product.
(
70 out of
85)
Customer Reviews for Char-Broil - Signature TRU-Infrared 325 2-Burner Cabinet 18,000 BTU Gas Grill - Stainless Steel
Customer Rating
5
Excellent Grill
on June 1, 2016
Posted by: ChefJP
Gender:Male
Length of ownership:6 months
I'm a retired chef and have to say this grill is excellent. I saw someone said food sticks, it means it needs to cook a little longer to caramelize the product. No flare ups, Moist Steaks and Chicken, even Salmon on a plank. Yes it's a little less temperature near the edges but I rotate my food as I cook. Only thing I'm not crazy about it it has to be thoroughly cleaned more often. But the grilling is outstanding and am happy with it third year grilling.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, March 18, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Cooks great
on February 1, 2017
Posted by: Woodman69
Gender:Male
Length of ownership:6 months
IT COOKS GREAT, BUT VERY HARD TO CLEAN IF YOU USE BBQ SAUCE . I have the older model and have replaced the grates
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 8, 2023
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Terrible QC in the manufacturing plant!
on August 7, 2016
Posted by: Builderguy
Gender:Male
Length of ownership:1 week
I owned another version of this and gave it up when I moved, good cooking results and very juicy meats. The one I just got for my new place looked like it was produced by drunks or maybe a return - numerous scrapes on the surfaces, bent surfaces on door and walls, huge number of dings and dents. I can't believe this made it into the box. I'm not going to take the trouble to repackage and return, but wanted to pass this note along so others can be sure to inspect all pieces before assembling and return if it's all banged up.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, August 9, 2016
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please follow this link (http://ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist and help replace any damaged parts.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
5
Excellent grill
on March 26, 2017
Posted by: MikeM3
Gender:Male
Length of ownership:6 months
We have owned this particular grill 5 years now. I have cooked everything from burgers to brisket, chicken to venison. It does a great job once you learn how to use this particular grill. We average using it 3 to 4 times a week. The negatives for me are I have gone through 4 sets of diffuser plates and I just had to change out both burners. Cleaning every other use is almost mandatory. It is also real easy on the propane.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, February 9, 2024
Thank you for your review.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
3
Good grill, but not outstanding
on March 2, 2016
Posted by: Jim in Mukilteo
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
I've had one of these for several years. It is nice looking, reasonably well-made. The grilling surface looks nice in the store, but it does rust. When I finish cooking, I leave the grease on the grill, and spray some spray cooking oil on the grill to protect it from rust. It works well. Just use a wire brush to clean the grill before use, and fire it up to burn off excess grease.
My biggest complaint about this grill is not the relatively small size of the cooking area. I can deal with that. My biggest complaint is that there is a very definite circle about 14" right in the center of the grill where the heat is the hottest. The edges are not as hot. This is OK if you're just cooking about three burgers at a time. Otherwise, if you're cooking two or more good size steaks (say a T-Bone), part of the steak will fall outside the true "hot zone." There is no mention of this uneven heating in the manual. It will, however, become evident to you once you have broken in the grill. You will see a clear 14" circle in the middle of the grill from where it burns off all the grease, and a greasy area around it where it doesn't get as hot.
So, If you're cooking, you need to be aware of this 14" circle of heat. Otherwise, you're going to get uneven cooking of your meat.
I would recommend this to a friend!
Response from Char-Broil, LLCBy SME, November 9, 2023
Thank you for your feedback.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
on April 29, 2017
Posted by: beachbumsb
Gender:Male
Length of ownership:6 months
I bought a four burner TRU-Infrared 3 year ago and within 8 months the grate was rusted and I only used it 3 times. Like all other reviewers, this cooking system is great but the grate is really poorly designed and not easy to clean up. To be fair, I did not coated with granola oil as Charbroil had suggested online. I am not too sure it will make a big different because it is very difficult to clean if you use any kind of BBQ sauce. Will not buy this again. My grill is always under cover when not in use.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon P, SME, May 4, 2017
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
2
Grill has rusted out within 5 years.
on February 1, 2017
Posted by: Boat man
Gender:Male
Length of ownership:6 months
Good cooking grill but didn't hold up. Keep grill out of the weather and the inside the braces that holds the grates have rusted end to.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Devon P, SME, February 2, 2017
We're sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. How was this grill cleaned? Was a case created with us? Please give us a call at 1-800-241-7548 so that we can best assist with this and help you to get back up and grilling.
Written by a customer while visiting Char-Broil, LLC
Customer Rating
1
Worst grill I've ever had.
on May 12, 2018
Posted by: aes1998
Gender:Female
Length of ownership:3 months
I've always trusted Char-Broil and have enjoyed their grills for many years. Not this one. There's no place for food bits or sauces to drip down and burn off, so it all stays on the grates. The scraping tool that comes with it is worthless. It's next to impossible to clean. I used to grill out several nights a week, but hate this thing so much I rarely use it. It cooks ok and I haven't experienced it flaming up at all, but you're left with a disgusting mess. I do not recommend this grill.
No, I would not recommend this to a friend.
Response from Char-Broil, LLCBy Dustin, SME, May 15, 2018
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Char-Broil, LLC