Customer reviews from Charbroil
Char-Broil - Signature TRU-Infrared 325 2-Burner Cabinet 18,000 BTU Gas Grill - Stainless Steel
Average customer rating
4.2
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
56
4 Stars
12
3 Stars
5
2 Stars
4
1 Star
9
82%of customers recommend this product.
(
70 out of
85)
Customer Reviews for Char-Broil - Signature TRU-Infrared 325 2-Burner Cabinet 18,000 BTU Gas Grill - Stainless Steel
Customer Rating
5
The best !
on July 18, 2018
Posted by: grill nut
Gender:Male
Length of ownership:3 months
I don't normally do reviews but this grill deserves it. The first thing I grilled was ny strips that I had in my freezer from a chop shop which came out perfect. I did some of these same steaks on my old grill that weren't half as good. The next thing I did was rotisserie chicken which came out so good and juicy that when I stuck the thermometer in to check the temp and then pulled it out the juices almost squirted me in the face. I love cooking chicken on this grill because of the no flare-up...you can put chicken on this grill and walk away, and not worry about flare-ups. I love the fact that there are no hot spots - the whole grill is the same temperature. Everything I've cooked on this grill has turned out so good, juicy and tender and perfectly done - this is the best grill I've ever used.
I would recommend this to a friend!
Response from CharbroilBy SME, December 22, 2023
Thank you for your review.
Written by a customer while visiting Charbroil
Customer Rating
5
Best gril we ever bought!
on July 6, 2018
Posted by: bluefish77
Gender:Male
Length of ownership:6 months
I am going on my2nd year of weekley use. This grill gets hotter,uses less gas and is overall the best Grill we have owned in our 40 years of owning grills. BEST!
I would recommend this to a friend!
Response from CharbroilBy SME, December 22, 2023
Thank you for your review.
Written by a customer while visiting Charbroil
Customer Rating
5
Excellent Grill easy to use.
on June 30, 2018
Posted by: Tall john
Gender:Male
Level of expertise:Intermediate
Length of ownership:6 months
I absolutely love it , I bought it 2 years ago and it is still going strong. It is easy to use, I am able to cook low and slow, or hot and fast. The only thing I wish I would have Gotten was a bigger one. This grill will easily cook for 6 people. , as I have done it many times. I would recommend this grill to any one
I would recommend this to a friend!
Response from CharbroilBy SME, December 29, 2023
Thank you for your review.
Written by a customer while visiting Charbroil
Customer Rating
1
Biggest regret of the season
on June 29, 2018
Posted by: Liz678
Gender:Female
Length of ownership:1 week
Words cannot express just how much I hate this grill and how it always seems to fail me. No matter how low I set it my food always chars on the outside. It’s horrible to clean and by horrible I mean having to remove the grates and wash them every time I use it. I Will be wheeling this junk to the tree lawn on trash pick up before the summer is over. I’m thoroughly disappointed. This needs to have better heat regulation.
No, I would not recommend this to a friend.
Response from CharbroilBy Dustin, SME, July 3, 2018
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Charbroil
Customer Rating
1
Worst grill I've ever had.
on May 12, 2018
Posted by: aes1998
Gender:Female
Length of ownership:3 months
I've always trusted Char-Broil and have enjoyed their grills for many years. Not this one. There's no place for food bits or sauces to drip down and burn off, so it all stays on the grates. The scraping tool that comes with it is worthless. It's next to impossible to clean. I used to grill out several nights a week, but hate this thing so much I rarely use it. It cooks ok and I haven't experienced it flaming up at all, but you're left with a disgusting mess. I do not recommend this grill.
No, I would not recommend this to a friend.
Response from CharbroilBy Dustin, SME, May 15, 2018
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Has a case been created with us? Please follow this link (ow.ly/SktNu) or give us a call at 1-800-241-7548 and we will be able to best assist.
Written by a customer while visiting Charbroil
Customer Rating
5
Fantastic Grill
on November 23, 2017
Posted by: JJsgrill
Gender:Male
Level of expertise:Intermediate
Length of ownership:3 months
I love this grill. Cooks the steaks perfect and leaves them juicy inside. Very easy to clean the grates would recommend this grill to everybody.
I would recommend this to a friend!
Response from CharbroilBy SME, January 19, 2024
Thank you for your review.
Written by a customer while visiting Charbroil
Customer Rating
4
Love the Infrared Cooking
on November 21, 2017
Posted by: proftom
Gender:Male
Level of expertise:Intermediate
Length of ownership:1 year or longer
Had this for nearly 6 years now and really like it
I would recommend this to a friend!
Response from CharbroilBy SME, November 14, 2023
Thank you for your review.
Written by a customer while visiting Charbroil
Customer Rating
1
EXTREMELY DISAPPOINTED, POORLY MADE, TRULY A WASTE
on November 4, 2017
Posted by: CHIVO over 70
Gender:Male
Length of ownership:6 months
CONSUMER REPORTS WAS WRONG. MISSING QUALITY. REALLY
A MISTAKE.
A MISTAKE.
No, I would not recommend this to a friend.
Response from CharbroilBy Dustin, SME, November 7, 2017
We're very sorry to hear this. We value you as a Char-Broil customer and want you to enjoy using your grill. Was a case created with us? Whenever an issue is encountered please give us a call at 1-800-241-7548 or follow this link (ow.ly/SktNu) and we will be able to best assist.
Written by a customer while visiting Charbroil