Customer reviews from brother-usa.com
Brother - HL-L5200DW Wireless Black-and-White Laser Printer - Gray
Average customer rating
4.2
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
56
4 Stars
15
3 Stars
5
2 Stars
7
1 Star
7
85%of customers recommend this product.
(
47 out of
55)
Customer Reviews for Brother - HL-L5200DW Wireless Black-and-White Laser Printer - Gray
Customer Rating
4
Wireless? Copier
on October 8, 2023
Posted by: JWatts
from Yuma AZ
I’m not sure how the copier is wire less, because we couldn’t make it work without booking it to our modem. So it works but it sure is slow.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Printer Did Not Work Out of the Box
on September 22, 2016
Posted by: Anonymous
from Arlington, VA, United States
I took the printer out of the box and plugged it in. Got an error message that there was a paper jam and to remove the ink cartridge and the drum and remove the jammed paper. Problem was that there was no paper in the machine. I printed out manual (365 pages) to review guidance on how to fix the problem. Also contacted Brother support. When there was no resolution, I returned the printer. Other problem was that the manual printed out without page numbers.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
I’m really disappointed. Do not buy!
on January 13, 2021
Posted by: Alex118
from Los Angeles
I have tried for months to print mixed paper size documents with not success. I have contacted brother repeatedly and I just spent 1 hour just today. We tried everything and then I was told that there was nothing else that they could do and referred me to contact adobe. I plan to sell this machine and buy another printer from a different brand.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Lifespan Less than 36 Months - Truly Unexpected!
on November 26, 2023
Posted by: smackee
from Atlanta, GA
I purchased this printer in August 2020 and expected for the price that it would be a reliable laser printer for at least 5 years. Initially, it was a great little workhorse. However, after replacing the ink and drum kit a couple of times over the last couple of years, the machine continues to leak ink and does not print clearly. Further, trying to find a local dealer that actually repairs these machines is nearly impossible. I am VERY disappointed, given the many great marks given Brother products, in general. It makes me leery about trying another.
Response from brother-usa.comBy Brother Customer Service, November 29, 2023
We would like to take this opportunity to thank you for your feedback. At Brother, customer satisfaction is something we take seriously. We would love to hear from you with more details to be able to better assist you. Our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
1
Nothing but problems
on June 12, 2018
Posted by: NancyB1955
I am a loan signing agent and need to print letter and legal documents at the same time, I have a MAC and the printer will not separate the pages appropriately. I have tried everything I can think of to correct the problem without success. It was difficult to set up and when I print , the lights in my office dim.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
Horrible never worked
on February 24, 2017
Posted by: Anonymous
from Anchorage AK
Received new and it never worked. Kept bringing up error messages n had to keep fighting with company to get it fixed. They only want to give me a refurbished even though I bought it new. I will go back to buying Epson
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
1
This is not a color printer. Black and white only
on October 16, 2017
Posted by: JeffW1599
from St. Louis, MO, United States
Don't make the same mistake I did by assuming every printer in this day and age is a color printer as well as a scanner etc...
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Performance Review of Brother HL-L5200DW Printer
on February 2, 2017
Posted by: Hobbyist
from Skokie IL, United States
This printer is loaded with features that previously were only available on higher priced models. I love the ease of setting up the printer, making it an integral part of my home network. I verified not only the printer's ability to receive printing jobs from all computers in my home but from various iPhones and iPads as well as. All went flawlessly. I also love the printer's relatively small footprint as the space is limited. I was slightly disappointed with the noise emanating from the printer performing its job. It must be noted that the printer is capable of printing 42 pages per minute, hence it is noisier. Going through the menu, using the 'Ecology Setting' the speed of the printer can be lowered, resulting in the printer generating less noise while operating.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com