Customer reviews from brother-usa.com
Brother - HL-L5200DW Wireless Black-and-White Laser Printer - Gray
Average customer rating
4.2
(90 Reviews)
Rating breakdown 90 reviews
5 Stars
56
4 Stars
15
3 Stars
5
2 Stars
7
1 Star
7
85%of customers recommend this product.
(
47 out of
55)
Customer Reviews for Brother - HL-L5200DW Wireless Black-and-White Laser Printer - Gray
Customer Rating
1
Goes to sleep, does not work if second print sent.
on November 8, 2016
Posted by: Anonymous
from West Palm Beach, FL, United States
Poor restart. Printer goes to sleep, but does not engage/wakeup after second document sent to printer after a delay. Then it requires restart/reboot to print the document. I would like to get this fixed, or my money back
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Unreliable transition from letter to legal
on September 2, 2020
Posted by: LoanSigner
from Oroville, CA
Worked great for about a month. It started jamming when transitioning from one size paper to the other. My job requires me to print document packages of 100-200 pages, with both letter and legal. When I print from the road it is especially frustrating to stop at my office to pick up documents to find a paper jam. I'm happy with the quality, however, it it doesn't consistently perform it's very purpose, it's not worthy of anything more than 2 stars.
Response from brother-usa.comBy Brother, Customer Service, September 3, 2020
We are sorry that you are experiencing jamming with your Brother HLL5200DW and we understand your frustration. We'll be happy to assist you. Below is a FAQ that may help.
https://help.brother-usa.com/app/answers/detail/a_id/124851
https://help.brother-usa.com/app/answers/detail/a_id/124851
Written by a customer while visiting brother-usa.com
Customer Rating
3
printer review
on December 8, 2016
Posted by: heyjude
from Toms River, NJ
Overall it's not bad but I'm a bookkeeper and it tends to pull double checks with some degree of regularity. It also jams when using canary yellow paper.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
reliable
on December 22, 2016
Posted by: Metzaluna2
from Rochester, NY, United States
I have gone through several printers from other manufacturers, which promised performance but did not deliver. Brother has hit a home run with this printer: Tough, reliable, fast, and versatile
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Not just for business - fast and powerful!
on June 2, 2017
Posted by: El Toro
from Nashville
We replaced an older Brother duplex laser after it owed us nothing after maybe a quarter million pages! We particularly like the fold-down, approx. 50-page printing slot on the front, for printing on the backs of things we no longer want, or inserting a small quantity of special stock (e.g., cards or colored paper). We also love the automatic duplexing (would never be without that) and the speed of the unit. Plus it quickly goes into quiet mode, even when first warming up. We've had it about a month, and printed close to a ream already, with nary a jam or problem. Love it!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Mostly very good
on February 20, 2018
Posted by: TomE310
from Torrance, CA
Fast, reasonably quiet. The time it takes to start to print grew to 30 seconds or more. I was advised to download a new driver by Tech Support. ('m running an iMac.) Wonder why they didn't reach out to me?
Tech Support is well-meaning and sticks to their scripts as directed, very polite and all that, but I'm not sure they really understand. On the other hand, when I'm able to get to Tech Support in the US communications seems more open and a more satisfactory experience. Also, there are sometimes long waits to get through to a person.
Mechanically, pulling out the paper tray is a problem in that it "hangs up" on the right side (looking at it). Something somewhere is snagging the tray, interfering with the removal. I'm on the phone to the Brother Helpline at this very moment, sitting on hold. I may have to take it in for repairs. It's had very gentle use, maybe 10 reams of paper over two years. Getting back to me, Tech Support says you have to pull out the paper tray until it stops, push it in a centimeter and then pull out while lifting. I asked if this was a "design feature" or a "workaround". The agent said that it is the first time she'd heard of the problem but experimented with one in her office and discovered the technique.
Brother should put the Serial Number also somewhere in the front, like inside the fold-down door, so every time I call Tech Support I don't have to lift the machine up and turn it around to read the digits.
I've had other high-end Brother B & W lasers (5250 DNs) that I've been happy with. It would be wonderful if they documented this "workaround" for the HL-L 5200 DW.
I have recommended this model to a friend and will advise about the paper tray issue.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
2
Bad experience so far
on August 3, 2020
Posted by: RandA Notary
from Birmingham AL
It works great when it works. Sometimes it prints garbage for the first print job wasting a lot of paper. Prints great when the same job is resubmitted. Does not print different paper sizes. I have a notary business and need to print both legal and letter size for some reason it won't print the different paper sizes. I have reached to support several time without success. I want to return it.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Best printer for home office
on August 28, 2016
Posted by: Rfrom Rhody
from Warwick, RI, United States
Replaced a HL- L5280DW which lasted 7 years. For the price, you can't get a more reliable duplex wireless B&W laser printer. Highly recommended!
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com