Since Pitney Bowes technician install the printer in January 23, 2020 into the computer system, it has been working well and printing is lot better than what it use to be, here at TCEQ are very satisfied of the outcome in the printing.
leaves black smudges on paper and print is not crisp
Response from brother-usa.comBy Brother, Customer Service, February 21, 2020
Hi Rama,
I apologize you are experiencing an issue with smudges on your document. We will be glad to assist you with this issue. Here is a FAQ that may help. https://help.brother-usa.com/app/answers/detail/a_id/125342?R3ModelID=HLL5100DN
The print quality can be adjusted. Here is a FAQ that may help. https://help.brother-usa.com/app/answers/detail/a_id/77863
If you continue to still experience the same issues, please let us know by Email or Live Chat. https://www.brother-usa.com/contact-us
This printer was very very easy to install for 2 computers. I use the printer to print word processor files, web downloads, to do lists, etc. It has worked perfectly for me. The double sided printing works very well.