Customer reviews from brother-usa.com
Brother - HL-L5100DN Black-and-White Laser Printer - Multi
Average customer rating
4.4
(51 Reviews)
Rating breakdown 51 reviews
5 Stars
30
4 Stars
16
3 Stars
2
2 Stars
1
1 Star
2
88%of customers recommend this product.
(
22 out of
25)
Customer Reviews for Brother - HL-L5100DN Black-and-White Laser Printer - Multi
Customer Rating
4
Works great
on May 3, 2019
Posted by: jpscharacter
from Ballwin Mo
I have nothing to say and this has gotten annoying.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Love the ease of use!
on August 6, 2019
Posted by: JeannieD
from Pottstown, PA
Does everything I need in a business desktop printer! Lots of great features.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
V. P. Sales
on February 21, 2020
Posted by: Rama
from Warren Ohio
leaves black smudges on paper and print is not crisp
Response from brother-usa.comBy Brother, Customer Service, February 21, 2020
Hi Rama,
I apologize you are experiencing an issue with smudges on your document. We will be glad to assist you with this issue. Here is a FAQ that may help.
https://help.brother-usa.com/app/answers/detail/a_id/125342?R3ModelID=HLL5100DN
The print quality can be adjusted. Here is a FAQ that may help. https://help.brother-usa.com/app/answers/detail/a_id/77863
If you continue to still experience the same issues, please let us know by Email or Live Chat. https://www.brother-usa.com/contact-us
I apologize you are experiencing an issue with smudges on your document. We will be glad to assist you with this issue. Here is a FAQ that may help.
https://help.brother-usa.com/app/answers/detail/a_id/125342?R3ModelID=HLL5100DN
The print quality can be adjusted. Here is a FAQ that may help. https://help.brother-usa.com/app/answers/detail/a_id/77863
If you continue to still experience the same issues, please let us know by Email or Live Chat. https://www.brother-usa.com/contact-us
Written by a customer while visiting brother-usa.com
Customer Rating
5
The Printer
on February 26, 2020
Posted by: Jimmy23
from Austin, Texas
Since Pitney Bowes technician install the printer in January 23, 2020 into the computer system, it has been working well and printing is lot better than what it use to be, here at TCEQ are very satisfied of the outcome in the printing.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Fast & Efficient
on March 23, 2020
Posted by: JPM IT Professional
from Houston, Texas
Performs as advertised. Brother has an excellent support staff & stands behind its printer & toner cartridges. Highly recommended.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Good and Reliable Product So Far
on April 28, 2020
Posted by: Jay2020
from Chicago
I have this printer for about 2 months. So far, it is working good. My previous printers Brother HL-L6200DW (I had 2) is a great nightmare. Both failed after couple months and always printed out dirty pages. I changed the drum unit and clean and not helping. Anyway, I am happy with HL-L5100DN for now.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Works great!
on May 12, 2020
Posted by: GD74
from Tn
Had one just like it and replaced it after it failed after quite a few years.
Written by a customer while visiting brother-usa.com
Customer Rating
4
When less means more
on May 13, 2020
Posted by: Don44
from Winter Garden, FL
Overall happy with product. Mine is a simple USB cable set up and setting it up was a breeze. The only issue so far happened when it didn't print on command. I went to the printer icon inside my control setting command on my desktop. I opened 'troubleshoot' and the unit worked through and fixed the problem. No other problems since. The only other thing is that I wish the documents I print would come out of the machine a little further, a minor gripe.
Written by a customer while visiting brother-usa.com