Customer reviews from brother-usa.com
Brother - HL-L5200DWT Wireless Black-and-White Laser Printer - Gray
Average customer rating
4.3
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
67
4 Stars
23
3 Stars
12
2 Stars
5
1 Star
4
85%of customers recommend this product.
(
46 out of
54)
Customer Reviews for Brother - HL-L5200DWT Wireless Black-and-White Laser Printer - Gray
Customer Rating
5
Thanks for the replacement!
on June 7, 2021
Posted by: Mellymel
from Oakland
It started right away. It took me a long time to get up enough nerve to try to put it together.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Excellent performer!
on August 7, 2021
Posted by: Pad1974
from Ann Arbor, MI
My second Brother purchase,HL-L5200DWT has been high class performer for two years now. Steady, fast, dependable, adaptable and relatively quiet.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Excellent
on September 22, 2021
Posted by: Leslie
from Atlanta
It is quick and prints well, I have only printed maybe 500 sheets but so far so good.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Good Reliable Printer
on June 22, 2022
Posted by: R Haven
from Folsom, CA
I like the printer and it has worked well so far. However, one thing that slightly bothers me. If it has not been used for a few hours, and you print a doc, the print will be speckled with tonner. This subsides with continued use or when longer documents are printed.
Written by a customer while visiting brother-usa.com
Customer Rating
3
Connection to MacBook Pro
on June 15, 2021
Posted by: CeeBer
from Washington, DC
It does not connect well with my Mac. Caution should have been given before I bought it. I one Brother tech didn’t figure it out and when I called back another tech said it would cost me for the help after already paying extra cause of limited products.
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, June 15, 2021
We are sorry that you are experiencing issues with your Brother HLL5200DWT machine and we understand your disappointment. Our Brother Customer Support Team is on stand-by to provide quality products and service to our customers via online, email or live chat: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
2
Not happy with it, yet.
on November 27, 2020
Posted by: cboyd
from Vancouver,WA
I've call support twice and still can't get it to choose paper source. I have 2 paper trays. Time to call again.
Response from brother-usa.comBy Brother, Customer Service, December 16, 2020
Hi, we understand you are experiencing an issue with selecting paper source for the Brother HL-L5200DWT and we are sorry to hear that your experience has not been favorable so far. Below is a FAQ that can assist you.
https://help.brother-usa.com/app/answers/detail/a_id/125537
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/125537
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
4
HL5200 DWT
on October 8, 2016
Posted by: Hilary
from Los Angeles, CA, United States
The machine seemed fine for my needs, but I had to return it. Your technicians couldn't figure out what was wrong with my 5370 and told me I had to get a new machine. The new one had the exact same problem. Someone finally figured out the problem and it was not the printer.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
So far, so good!
on October 10, 2016
Posted by: yubee
from Oregon
Initially, I had trouble setting up the dual tray function. I called Brother and a very patient representative walked me through the procedure, and now, it is working perfectly. I like it.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com