Customer reviews from brother-usa.com
Brother - HL-L5200DWT Wireless Black-and-White Laser Printer - Gray
Average customer rating
4.3
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
67
4 Stars
23
3 Stars
12
2 Stars
5
1 Star
4
85%of customers recommend this product.
(
46 out of
54)
Customer Reviews for Brother - HL-L5200DWT Wireless Black-and-White Laser Printer - Gray
Customer Rating
2
Trouble
on January 6, 2021
Posted by: Kjmalid
from Las Vegas
After only one year it is giving me major problems and less than 3000 prints
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, January 13, 2021
We are sorry to hear that you are experiencing issues with your Brother HL-L5200DWT. We have many helpful resources on our support website which may help. If the issues persist, please contact Brother Customer Service directly at: https://www.brother-usa.com/support/hll5200dwt
Written by a customer while visiting brother-usa.com
Customer Rating
1
Can't program it!
on April 4, 2023
Posted by: Treasure50
from West palm beach, FL
Nice but can't program it! Very complicated! I have done everthing to get it to print both letter and legal from a single package....won't work!
Response from brother-usa.comBy Brother Customer Service, Brother Customer Service, April 4, 2023
We would like to take this opportunity to thank you for your feedback. We are sorry to hear that you are having issues Printing a document with mixed paper sizes from different paper trays with your Brother HLL5200DWT. At Brother, customer satisfaction is something we take seriously. Your feedback is important to us and will be reviewed to help us improve our future products.
Below are 2 answer link that may help on the issue with your Brother HLL5200DWT.
Answer Link: Print a document with mixed paper sizes from different paper trays
Answer Link: Print Adobe PDF with mixed paper sizes from different paper trays
If you need more assistance, we would be glad to help you. Our customer support team is available to assist you directly at www.brother-usa.com/brother-support
Below are 2 answer link that may help on the issue with your Brother HLL5200DWT.
Answer Link: Print a document with mixed paper sizes from different paper trays
Answer Link: Print Adobe PDF with mixed paper sizes from different paper trays
If you need more assistance, we would be glad to help you. Our customer support team is available to assist you directly at www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
3
Antisipated more
on October 9, 2016
Posted by: Disappointed Notary
from Bowie, MD, United States
I am a little disappoint with this model printer. As a matter of fact, i am waiting on a replacement. It is a little slow on the first print out and when printing a document the uses both letter and legal size paper it jams. I am hoping that it's a minor flaw which will be corrected with the new one.. Otherwise the printer is good.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Excellent workgroup printer
on January 3, 2017
Posted by: Pete838
from Florida, United States
We print on forms a lot, so I needed either an additional printer for forms, or a dual tray printer. I installed this printer with two different instances on our print server; one for forms and one for plain paper. I find that this is easier than selecting a paper source from the printer menu.
This is a real workhorse and holds a lot of paper and toner. Highly recommended.
This is a real workhorse and holds a lot of paper and toner. Highly recommended.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great performance, excellent software
on January 12, 2017
Posted by: ssemobile
from Dallas, TX, United States
Great performance, excellent software, driver running perfectly in Win8.1 computer (will likely be even better in Win10), an EXCELLENT replacement of my old HP-1320tn.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Notary Maven Printer
on January 18, 2017
Posted by: Notary Maven
from Santa Rosa, CA, United States
Love this printer! Very fast and great quality printouts. Printer selects correct paper size based on pdf document.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
5
Works perfectly right out of the box!
on July 2, 2017
Posted by: Anonymous
from Los Angeles, CA, United States
I am very happy with my purchase of the Brother HL-L5200DWT. Assembly and set up was very quick. And, I was able to start printing without delay. I love the dual tray feature which enables me to print mixed sizes.
I would recommend this to a friend!
Written by a customer while visiting brother-usa.com
Customer Rating
3
Jams when switching paper trays
on August 27, 2017
Posted by: Rachelle87
from Peshastin, WA, United States
I do like the machine, but it was very difficult to get set up with the second paper tray. I use letter and legal and each document set is a mix of the two sizes. The machine seems to jam when it needs to switch from letter to legal and vise versa. It seems to happen only the first time and once the jam is fixed, it seems to work fine. It was also very difficult to get it configured. I had to spend 2 plus hours on the phone to get it set up.
No, I would not recommend this to a friend.
Written by a customer while visiting brother-usa.com