Customer reviews from brother-usa.com
Brother - HL-L5200DWT Wireless Black-and-White Laser Printer - Gray
Average customer rating
4.3
(111 Reviews)
Rating breakdown 111 reviews
5 Stars
67
4 Stars
23
3 Stars
12
2 Stars
5
1 Star
4
85%of customers recommend this product.
(
46 out of
54)
Customer Reviews for Brother - HL-L5200DWT Wireless Black-and-White Laser Printer - Gray
Customer Rating
4
Dual trays are a time saver.
on September 9, 2020
Posted by: LindaH
from Iowa
It works fine, I only have one problem, I have to keep resetting the page settings every time. I thought it would be a one time change, and it would be set until I changed it back. I have wasted quite a bit of paper due to this problem. I just have to remember to check the page setting every time before I print.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Great and fast!
on September 12, 2020
Posted by: SeoulGirl
from Tacoma Wa
This is nice printer gets jammed though when to many sheets which reason for 4 stars. And customer service is helpful if questions! Also they have app to monitor timer if it gets low you can have it auto shipped! One less thing to keep track of.
Written by a customer while visiting brother-usa.com
Customer Rating
4
Would be 5 stars , love it, but..
on October 17, 2020
Posted by: BrandonFromPA
from Erie,PA
So this is by far the best printer I have ever used, let me say that. It really has done 99% of what I need or want of it. However when it goes into a “deep sleep” it disconnects from the WiFi and requires a restart of the printer and a tap of the router to re connect. I only have to do this once a day and it really doesn’t create a headache since it’s part of my routine now. It works well with my iPhone 11pro even though I’ve seen some reviews that say the opposite. No regrets in the purchase just some quirks.
Written by a customer while visiting brother-usa.com
Customer Rating
2
Rocky start
on October 19, 2020
Posted by: Whitli22
from North Carolina
This printer is fast however it jams a lot from the second tray. I continuously get an out of paper error on tray one because the paper constantly shifts. It stopped connecting to wifi and I ended up doing a direct line to my computer from the printer. I give it points for being fast when working properly
Response from brother-usa.comBy Brother, Customer Service, October 23, 2020
Hello,
I understand you are experiencing paper jam issues with in your Brother HL-L5200DWT. Check the paper or media you are using can be used in the paper tray you are printing from. Here is a link with additional steps that may help. https://help.brother-usa.com/app/answers/detail/a_id/127398
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
I understand you are experiencing paper jam issues with in your Brother HL-L5200DWT. Check the paper or media you are using can be used in the paper tray you are printing from. Here is a link with additional steps that may help. https://help.brother-usa.com/app/answers/detail/a_id/127398
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Mobile Notary and Loan Signing Agent
on October 22, 2020
Posted by: cookie
from Newark,NJ
Reliable and easy to work with. I have any used Brother products.
Written by a customer while visiting brother-usa.com
Customer Rating
5
Enjoying this printer
on October 27, 2020
Posted by: GuyS
from Jerome, ID
Works well for my office setting. It is quick and the printing is great.
Written by a customer while visiting brother-usa.com
Customer Rating
3
bottom try does not work
on November 1, 2020
Posted by: Carr
from Denver
only buy the top tray bottom one does not work i needed both trays
Response from brother-usa.comBy Brother, Customer Service, November 2, 2020
Hi, we understand the bottom tray does not work. We'd like to help. Make sure the alignment pins on the top of the lower paper tray go into the guide holes on the bottom of the machine and set the paper size on the control panel.
https://help.brother-usa.com/app/answers/detail/a_id/125510
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
https://help.brother-usa.com/app/answers/detail/a_id/125510
If you continue to have issues, our Brother Customer Support Team is available to assist you direct: https://www.brother-usa.com/brother-support
Written by a customer while visiting brother-usa.com
Customer Rating
5
Fast accurate prints
on November 4, 2020
Posted by: MBal
from Louisiana
I use this for my Notary business. It has not disappointed. Prints fast and easy to set up.
Written by a customer while visiting brother-usa.com