Customer reviews from lg.com
LG - 398 Sq. Ft. Portable Air Conditioner - Gray
Average customer rating
4
(176 Reviews)
Rating breakdown 176 reviews
5 Stars
106
4 Stars
26
3 Stars
11
2 Stars
7
1 Star
26
79%of customers recommend this product.
(
130 out of
164)
Customer Reviews for LG - 398 Sq. Ft. Portable Air Conditioner - Gray
Customer Rating
1
LEAKS
on July 16, 2019
Posted by: NicoleM123
from Newbury, MA
This leaks. Absolutely nothing can be done about it. Aside from running a hose into a bucket or outside. I was told to run a hose outside by their customer service. No indicator light. No other way to empty this besides unplugging and unhooking it and rolling it outside to dump. Which has to be done daily. Absolutely ridiculous for the amount of money spent. Customer Service is severely lacking. There should be something done about this product and the customers impacted because of this.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, July 16, 2019
We hate to see you were having trouble with your air conditioner leaking. You can troubleshoot issues with leaking from the following help article: https://www.lg.com/us/support/product-help/CT10000014-1432830080099-water-leaks-from-unit If this doesn't resolve the issue you are experiencing, our support team would be happy to help. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
1
DONT BUY THIS
on August 10, 2020
Posted by: Frustrated senior citizen
from New Jersey
I wish I had seen these reviews before I purchased this. I have the same exact problem. I have hooked up the drain hose, it fills a bucket with water and still was leaking underneath which I didnt notice until I saw the water stains on my downstairs ceiling. They are telling me there is a drain "underneath" and I need to be sure it is secure. I cannot lift 61 lbs to get underneath. I would have to pay for a service call if I want a tech to look at it. Not worth it. Going out to the junk pile but I hope these reviews at least stop someone else from experiencing these difficulties.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, August 12, 2020
We are sorry to hear that your unit is working as designed. We are continuously working to improve the quality of our products, availability while anticipating market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Great for temp fix!
on October 28, 2022
Posted by: JessInKY
from Louisville, KY
Our central AC went out--the compressor. Due to supply chain issues, it's been weeks without AC. It's fall but fall in KY is hot, cold & everything in between. I borrowed this from an in-law (thankfully!!) and it's been a life saver. Being part polar bear, and liking it cold in the house, was rough to manage recently but this is truly a God send.
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Does its job well
on June 3, 2023
Posted by: SDRN
from Minnesota
Purchased a number of years ago for our cabin. Does a good job with cooling the house down. Definitely recommend always using a drain hose. Seems to actually pull more humidity out of the air than the dehumidifier itself which is good.
Pros: Quality, Performance
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Keeps leaking!
on July 18, 2019
Posted by: barryn1992
from Minneapolis
I can’t figure out how to drain it and it keeps leaking! Judging from the reviews it looks like it has to be done daily?? Who has the time or patience for this? It has already ruined an expensive rug from the leaks. Do not recommend.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
1
Features
2
Value
2
Response from lg.comBy Chris, Customer Service, July 18, 2019
We hate to see you were having trouble with your air conditioner leaking. You can troubleshoot issues with leaking from the following help article: https://www.lg.com/us/support/product-help/CT10000014-1432830080099-water-leaks-from-unit If this doesn't resolve the issue you are experiencing, our support team would be happy to help. Please contact our Customer Support by any of the below options:
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Phone: 1-800-243-0000
Live Chat: https://www.lg.com/us/support/chatbot
Email: https://www.lg.com/us/support/email-appointment
Facebook Messenger: https://www.facebook.com/LGUSA/
Twitter: @LGUSSupport
The LG Community Forum is also a great resource for getting help from other LG customers: https://lgcommunity.us.com/
Written by a customer while visiting lg.com
Customer Rating
5
Great product for the price.
on January 9, 2017
Posted by: Anthony84
from Portland, OR, United States
[This review was collected as part of a promotion.] I bought this air conditioner this past summer, and it was a life saver. Our house stayed cool, and it didn't run up out electricity bill despite running 12-8 pm daily. Would definitely recommend to others.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
My Review for LP1215GX portable air conditioner
on May 26, 2020
Posted by: rcarring44
from Rochester, NH
My unit ran good the first month then stopped blowing cold air. Everything runs great on it but it just doesn't produce cold air. From all the reviews that I've read since, I guess it is it or miss on these units. I think it is lacking refrigerant (R410A) It is suppose to come with 19.2oz installed. I think my unit had 0.2oz. I can't recommend or rate this product accurately until I find out if it can be fixed, how well it works when it is fixed, and how much it will cost to fix my unit when it should never have needed to be fixed to begin with.
Pros: Style/Design, Features/Settings, easy to use
Features
5
Response from lg.comBy ^DLI, LGE Social Media, October 1, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Extremely disappointed!!!
on April 13, 2017
Posted by: Pilot1234
from Rogers, AR, United States
[This review was collected as part of a promotion.] We bought this 2-3 years ago and it worked fine, but then it stopped cooling. Took it to an appliance repair shop. The repairman said the lines inside were rusted through. He also said this was pretty common with LG Portable Air Conditioners. Never again will I buy another LG appliance as long as I live. VERY DISAPPOINTED!!!
Pros: easy to use
Quality
1
Features
4
Value
1
Written by a customer while visiting lg.com