Customer reviews from lg.com
LG - 398 Sq. Ft. Portable Air Conditioner - Gray
Average customer rating
4
(176 Reviews)
Rating breakdown 176 reviews
5 Stars
106
4 Stars
26
3 Stars
11
2 Stars
7
1 Star
26
79%of customers recommend this product.
(
130 out of
164)
Customer Reviews for LG - 398 Sq. Ft. Portable Air Conditioner - Gray
Customer Rating
1
Worst air-conditioner we ever owned
on March 22, 2017
Posted by: JerryDutch
from Philadelphia, PA, United States
[This review was collected as part of a promotion.] This is the worst air-conditioner we've ever owned. Within the first six months a manufactures repair man had to come out and braze and solder the tubing. After another 11 months it is completely kaput and no one will warrantee the unit even with a three-year warranty. Manufacturing has it's problems.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Written by a customer while visiting lg.com
Customer Rating
2
Great unit with short lifespan
on May 26, 2020
Posted by: Dry Weather User
from California
It worked very well for quite a while, but there is a SERIOUS design flaw. Internal water drains, which are not user accessible, can clog very easily. When they do, two cooper coils can easily rust out causing a hazardous refrigerant leak. The design flaw is both in the ease with which water accumulates against the coils, and the fact the coils are even in a position to be submerged at all.
Incidentally, this also permanently destroys the AC unit.
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, September 30, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
3
Needs a drain for the bottom of the case.
on August 21, 2015
Posted by: JB
from Ocala, FL, USA
The machine cools great, however it is noisy. The drain for the water tank is easy to modify to drain outside, but there is no way to drain the bottom of the case it self and living in Florida with the high humidity it over flows every day if you do not take it out and drain it, which means turning it over on it's side by hand. If LG would put some sort of drain in the bottom that could be routed outside like the drain for the water tank I would give it 4 out of 5 stars.
One less for the noise. JB
One less for the noise. JB
Pros: Features/Settings, easy to use, Performance
No, I would not recommend this to a friend.
Quality
3
Features
3
Value
3
Written by a customer while visiting lg.com
Customer Rating
2
LEAKS!
on September 2, 2015
Posted by: mkuri
We bought the unit less than a month ago. About a week ago the unit flashed the code saying it needed to be emptied. We emptied the unit and put it back in service. A few days ago it started squeaking - then stopped. Today it leaked water all over the floor - it gave no code this time. Upon looking over other reviews, I noticed this is a common problem. The plug for the water is about midway up the back of the unit. When we asked support if there could be a pump that needed replacement we were told the unit HAS no pump! How does the water empty then, without a pump? The drain plug is far above the bottom of the unit.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
2
Features
4
Value
2
Written by a customer while visiting lg.com
Customer Rating
1
We purchased 3 portable a/c.
on June 5, 2019
Posted by: Michelle44
from Sparks nv
I purchased three portable LG air-conditioners I’ve had issues with two of them. The last issue -it does not blow cold air anymore I’ve only used it for a couple seasons. When you pay $500 for an air-conditioner it should last more than two summers and now I’m told that I have to pay to repair it At this point I don’t recommend LG products or their customer service
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Response from lg.comBy Chris, Customer Service, June 5, 2019
We hate to see you are unhappy with the performance of your portable air conditioner. You can troubleshoot issues with the cooling ability of the air conditioner from the following help library article: http://www.lg.com/us/support/product-help/CT10000014-1342109440312-not-cooling If you are in need of any assistance, have questions, or would just like to see our helpful tips, check us out on Twitter @LGUSSupport ^CP
Written by a customer while visiting lg.com
Customer Rating
1
terrible product
on July 12, 2018
Posted by: EJL72
from Conecticut
This unit was purchased in July of 2016. Now two years later the vent hose is tearing apart at almost every section. I have repeatedly taped in up and it then tears in a new place. Now the unit is leaking from the bottom of the unit. previously I hooked up a rain hose to the back of the unit and it was working fine (except for having to empty the five gallon bucket after a few hours). I would not recommend purchasing this air conditioner.
Pros: Style/Design
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy Amber, Customer Service, July 16, 2018
Hate to hear you are having issues with your A/C unit. The part number for vent hose is COV32386701 and if you are in need of a technician for service or would like to perform some troubleshooting, please give us a call at 1-800-243-0000. ^AC
Written by a customer while visiting lg.com
Customer Rating
2
Very disappointing
on May 16, 2019
Posted by: Mike1028
from Seattle, WA
I bought this a couple of years ago. Worked okay until the middle of last Summer, but then quit cooling. Everything was hooked up correctly, filters cleaned, etc. The compressor runs but does not cool. The sad part is that I couldn't find anyone that repairs the portable air conditioners. Did buy an new on but not an LG. I doubt if I would ever buy another LG product.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
2
Response from lg.comBy Chris, Customer Service, May 16, 2019
That's not good! We're sorry to see that you've run into these issues with your air conditioner. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
1
Leaking everywhere!!
on May 30, 2019
Posted by: Lacky76
This is AWFUL. No matter what I try to do it leaks all over my floor I can’t stand it!!!!!
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Chris, Customer Service, May 31, 2019
We hate to see you were having trouble with your air conditioner leaking. You can troubleshoot issues with leaking from the following help article: https://www.lg.com/us/support/product-help/CT10000014-1432830080099-water-leaks-from-unit If this doesn't resolve the issue you are experiencing, our support team would be happy to help. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ ^CP
Written by a customer while visiting lg.com