Customer reviews from lg.com
LG - 398 Sq. Ft. Portable Air Conditioner - Gray
Average customer rating
4
(176 Reviews)
Rating breakdown 176 reviews
5 Stars
106
4 Stars
26
3 Stars
11
2 Stars
7
1 Star
26
79%of customers recommend this product.
(
130 out of
164)
Customer Reviews for LG - 398 Sq. Ft. Portable Air Conditioner - Gray
Posted by: Diane43
from Pahrump, NV
Verified Purchase:Yes
[This review was collected as part of a promotion.] Works well! Looks good! Efficient and quiet! Bought 3 weeks ago, enjoying the coolness!
Pros: ease of use, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
Works great in 40*C weather
on June 19, 2018
Posted by: Leonoraali
from Toronto, ON
Had this unit for a while now and worked great for some incredibly hot and humid nights. Completely dehumidified the air. I use it in the living room and it cools my room and kitchen too (I use a fan to help circulate). Not very loud either, easily sleep through the night with it in another room. Very much worth it during the summer. Set up was so incredibly easy, draining and cleaning only takes a minute, and its a fairly sleek looking unit.
Pros: ease of use, Features/Settings, Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: Bucky38
from Rochester, NY
Verified Purchase:Yes
[This review was collected as part of a promotion.] Installed easily about a week ago. All features work fine. Extracts a lot of humidity from room. I opted to discharge condensate into a three gallon water jug rather than periodically from the tank. A small amount of tubing and a hose clamp was all that was required. Just a little noisy in cooling mode but the cooling results are worth the small inconvenience. An excellent product.
Pros: ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jnash2069
from michigan
Verified Purchase:Yes
[This review was collected as part of a promotion.] My central air broke so i bought this and it cooled better than what they said it would, slept great again
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Good Unit
on July 12, 2018
Posted by: Kyra4571
from Butler, New Jersey
[This review was collected as part of a promotion.] I bought this LG Portable A/C Unit a little over a year and a half ago.. It’s a great unit except for the fact we had to get out of bed twice, sometimes even three times a night to empty the reservoir. It certainly kept this particular portion of the house nice and cool. One night the unit fell about 4 feet off its stand, and it still worked great, except the power button broke. So we just used the remote to turn it on and off. My only problem now, is the disgusting sediment coming out of the reservoir, and a nasty swamp smell when using the fan feature. Really good product but I wish someone could possibly tell me how to make this thing stop smelling and what the sediment is. Thanks!!
Pros: Style/Design, ease of use, Performance, Quality
I would recommend this to a friend!
Quality
4
Features
5
Value
3
Written by a customer while visiting lg.com
Customer Rating
1
Horrible unit
on August 15, 2018
Posted by: Sam Sol
Have had this unit for a year now and it doesn't stop leaking tried everything and the light that's supposed to come on for draining never does. Also doesn't cool my bedroom.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy Amber, Customer Service, August 18, 2018
We apologize this has happened. Let's see if we can get that taken care of for you. Send us a message on Twitter at @LGUSSupport or on Facebook https://www.facebook.com/LGUSSupport/ so we can get more info and see what we can do. ^AC
Written by a customer while visiting lg.com
Customer Rating
1
STOPPED COOLING AFTER A YEAR AND MONTH
on August 28, 2018
Posted by: AUTOBOBMAN
from TEXAS
STOPPED COOLING AND BEGAN TO LEAK BADLEY!!!!!!!!!!
Pros: Features/Settings
I would recommend this to a friend!
Quality
1
Features
5
Value
3
Response from lg.comBy Amber, Customer Service, August 29, 2018
Hello, hate to hear, sounds like you might need a technician. This may be done through our website: https://www.lg.com/us/support/repair-service/schedule-repair-continued or for a list of service centers in your area: https://www.lg.com/us/support/repair-service/find-repair-provider ^AC
Written by a customer while visiting lg.com
Customer Rating
1
Worst Air conditioner never buy it
on March 19, 2019
Posted by: GVSPL
from Vermont
[This review was collected as part of a promotion.] It doesnt cool after few days of purchase. I hardly used it. There are no proper repair centers, service centers do not want to accept the unit as it is common problem and more than that its repeatitive. I have been trying to get my unit repaired since Spetember 2018 and today it is March 2019 till now I had the worst experiences. I will never recommond LG.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
1
Response from lg.comBy EJ, Social Media, March 20, 2019
Hi, what you have described is far from what we expect! We want to get to the bottom of this with you. Please feel free to reach out to us via phone at 1-800-243-0000 or online on Facebook https://www.facebook.com/LGUSSupport or Twitter @LGUSSupport so I can gather the necessary information from you to further assist you. ^EJ
Written by a customer while visiting lg.com