Customer reviews from lg.com
LG - 398 Sq. Ft. Portable Air Conditioner - Gray
Average customer rating
4
(176 Reviews)
Rating breakdown 176 reviews
5 Stars
106
4 Stars
26
3 Stars
11
2 Stars
7
1 Star
26
79%of customers recommend this product.
(
130 out of
164)
Customer Reviews for LG - 398 Sq. Ft. Portable Air Conditioner - Gray
Customer Rating
1
Short lifespan, blows circuits
on June 12, 2021
Posted by: Sadmomma123
from Pierce co
It started out OK, but if this AC is plugged in I can use nothing else with power in the room. It blows awesome cold air for a couple minutes, and then switches to blowing hot air regardless of temperature settings. Way too expensive of a product for this poor of performance. I bought this over other models to stick with LGs reputation but will no longer support LG and their products.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, June 14, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message with #VOC on Facebook @LGUSSupport or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
5
Great unit for the price!
on June 28, 2015
Posted by: Tonie
from Graham, WA, USA
Just bought this unit, and it's the first portable air conditioner I've owned. It was very easy to install, and the directions were very easy to understand. It took a while for the unit to cool the room I had it in, however, it was an extremely warm day (over 90 degrees) and the room had already heated to almost 80 degrees. Once the room was cooled, however, it maintained it wonderfully. I have not cleaned it or drained it yet, as it is still very new, but the instructions are pretty straight forward and I believe I will have no trouble at all.
Pros: Performance, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
5
It's cool!
on September 5, 2015
Posted by: MrCal
from South Florida
South Florida in July. No A/C, no money to fix it. Sweating from places I didn't know I had sweat glands. Enter the LP1215GXR. All I needed was something to cool down one room and this machine was more than enough. It's a LITTLE noisy, but MUCH quieter than any window unit I have ever seen.
Pros: Style/Design, Performance, easy to use, Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Love the air conditioner
on December 17, 2016
Posted by: AZSD
from San Diego, CA, United States
[This review was collected as part of a promotion.] I live in California and many of the homes don't have air conditioning. We have had exceptionally hot summers. This unit was a life saver and does a great job cooling the room down quickly. I have 2 off them and they work great.
Pros: Features/Settings, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
1
Didn't Last
on August 15, 2017
Posted by: JKappy1954
from Detroit, MI
[This review was collected as part of a promotion.] I love these type of portable air-conditioners so much better than the ones you have to set into the window opening, but they just don't last. My 3-year old LG has stopped cooling. Had a different brand before the LG and it also died in less than 5 years. In contrast, I have a window AC that's at least 10 years old and still going strong. I just can't recommend these.
Pros: easy to use
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
3
Written by a customer while visiting lg.com
Posted by: Magnolia8
from Dallas/Fort Worth, TX
Verified Purchase:Yes
[This review was collected as part of a promotion.] Being able to move the unit to another room without having to remount it works well to be able to cool only the room(s) currently being used.
Pros: ease of use
I would recommend this to a friend!
Quality
5
Features
3
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
Failed 3 times in under 3 years
on May 6, 2020
Posted by: EconSC
from Los Angeles
We've had this unit just under 3 years and it has failed multiple times. First time about 1 year in we have to have the unit repaired, another a few months after the initial repair, and most recently about 35 months from purchase. Each time it has stopped cooling. This is obviously a lemon, should not have this many problems with its main function for existence.
No, I would not recommend this to a friend.
Quality
1
Features
4
Value
2
Response from lg.comBy ^DLI, LGE Social Media, October 5, 2020
We are continuously working to improve the quality of our products and anticipate market demands that drive customer satisfaction. Your feedback is especially important to us and your concerns will be shared with our product team. If you ever have any questions, please do not hesitate to reach out to our support team on Twitter via @LGUSSupport or on Facebook at https://www.facebook.com/LGUSA/. To speak with an agent via phone, you can call 800.243.0000. We apologize for any inconvenience this caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
Good lord
on September 2, 2020
Posted by: Rfaller316
from Denver, CO
I was at home laying on my bed when I started smelling smoke. I looked over to my lg air conditioner and there was blue light coming from behind it. I could hear the arching of the electricity. The plug circuit breaker did not trip and the plug fused to the outlet. It started a fire on my wall which I put out with a fire extinguisher. Had I not been home, there would have been a big fire. I have had nothing but problems with the unit. Last year it ran the whole time with no issues. It’s hit or miss with this cooler.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
3
Response from lg.comBy ^DLI, LGE Social Media, September 3, 2020
Oh no! This is not the quality we expect from our products. Understandably frustrating and disappointing. LG absolutely cares and we confidently stand behind our products. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your name, phone number, address, email, model/serial numbers, and date of purchase and we will be happy to assist you. There are policies and procedures in place to ensure resolutions are consistent and fair. I am confident that we will work to provide an agreeable resolution. ^Daphane
Written by a customer while visiting lg.com