Customer reviews from geappliances.com
Caf - 24" Hidden Control Tall Tub Built-In Dishwasher with Stainless Steel Tub - Stainless steel
Average customer rating
3.6
(154 Reviews)
Rating breakdown 154 reviews
5 Stars
73
4 Stars
25
3 Stars
14
2 Stars
13
1 Star
29
64%of customers recommend this product.
(
94 out of
146)
Customer Reviews for Caf - 24" Hidden Control Tall Tub Built-In Dishwasher with Stainless Steel Tub - Stainless steel
Customer Rating
2
Control Panel Failed in First 90 Days
on January 9, 2018
Posted by: Will in Tennessee
from Tennessee, United States
While I am pleased with how quiet this dishwasher is, I am very disappointed to have to report that the control panel completely failed within 90 days. After reading some of the other reviews, I see that this is a common problem. The LCD screen is completely blank preventing you from seeing what cycle the dishwasher is prepared to use.
No, I would not recommend this to a friend.
Features
5
Performance
3
Quality
2
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
2
Cleans great but won't dry.
on November 24, 2016
Posted by: yellek
from Texas, United States
I bought this dishwasher when I built my house. Seems to clean well, but it will not dry my dishes.
No, I would not recommend this to a friend.
Features
5
Performance
2
Quality
3
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
1
Nothing But Problems
on December 4, 2016
Posted by: RCI1CM
from Pottstown, PA, United States
In the first 3 months we have had to replace the display panel, rinse aid dispenser and the pump. I wish GE would come and take this dishwasher and give us a new one. There obviously mistakes made during the production of this unit.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
1
Value
1
Response from geappliances.comBy JILLatGE, GE Appliances , December 7, 2016
Hello. Thank you for taking the time to write your review on your dishwasher. This is not the evaluation we would expect to hear and we’re sorry for your experience. We hope everything is now working as it should. If further assistance is needed, please reach out to us on our contact page so we may address your concerns:
http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
Thank you, again, for your feedback.
http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
Thank you, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
3
Defective - no drain
on May 17, 2017
Posted by: Disappointing DW
from Denver, CO, United States
This was a product service exchange for a previous Cafe DW (also defective and repaired 3x). After 30 days this one required a full control and wiring harness change and a new pump! The upper silverware rack is extremely sad with difficultly in sliding in/out, and extremely poor washing (leaves stains and specks of food). Only positive so far is that it's black stainless panel looks nice.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
2
Value
2
Response from geappliances.comBy BRENDA@GEA, GE Appliances, May 18, 2017
Hello, Thank you for taking the time to write a review on your new dishwasher. We truly regret your experience. This is not what we would expect from our products. We appreciate your loyalty to our brand. Please click on the link below for troubleshooting tips:
http://bit.ly/1Q6NqK4
I have forwarded your comments to our Dishwasher Product Quality Engineers.
We appreciate your feedback.
http://bit.ly/1Q6NqK4
I have forwarded your comments to our Dishwasher Product Quality Engineers.
We appreciate your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Wanted to love this dishwasher
on July 9, 2017
Posted by: JocelynT
from Tracy, CA
Just had this dishwasher installed a week ago, and it's already gone bad. When it was working, it was awesome! The dishes were clean and the unit is very quiet. Not impressed with the drying feature, as my dishes were still a little wet. (And yes..I used the normal cycle and I have rinse aid in the machine).
Not the display panel is not working. I went to select my wash cycle and nothing appears. I've reset the dishwasher, turned of the breaker panel, etc. and the display is still not showing. This is totally unacceptable for a machine that is a week old AND for the amount of money spent on the appliance. I regret this purchase.
Not the display panel is not working. I went to select my wash cycle and nothing appears. I've reset the dishwasher, turned of the breaker panel, etc. and the display is still not showing. This is totally unacceptable for a machine that is a week old AND for the amount of money spent on the appliance. I regret this purchase.
No, I would not recommend this to a friend.
Response from geappliances.comBy JILLatGEA, GE Appliances, July 19, 2017
Hello and thank you for taking the time to write your review on your dishwasher. We're sorry to hear it is no longer working. Your model comes with a one year warranty that will cover any manufacturing issue and we will be glad to take care of this for you. We encourage you to schedule a service appointment with an authorized GE Appliance technician who can accurately diagnose and repair your appliance. You can schedule an appointment online at:
http://www.geappliances.com/ge/service-and-support/service.htm
Thank you, again, for your feedback.
http://www.geappliances.com/ge/service-and-support/service.htm
Thank you, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
Horrible experience with this dishwasher
on March 9, 2018
Posted by: Dissatisfied Customer13
from Norwalk, CT, USA
I have had nothing but trouble with this dishwasher. The control panel doesn't work - the screen can not be viewed and has failed twice now in the two years I have owned this product (the first time under warranty and the second time under a "parts warranty" which you may wonder what this means...it means - you will be charged for a service call plus labor to repair/replace the defective part). A defective part should be fixed for free if under the warranty for the part or perhaps with a small charge for the service call. To charge labor on top of such a fee is unconscionable. My mechanic doesn't do this when an issue arises with my car - why should we stand for such issues here. As to the product itself - there is no short dishwasher cycle that does a decent cleaning job - most cycles take over 3 hours. Add to that if you fail to put on the dryer (to try to shorten the time) - you can end up with mold in this dishwasher unless you promptly take the dishes out and dry them. I strongly recommend you look elsewhere - there are much better brands for same price and better quality - longer warranty. Overall a terrible experience - consider alternatives.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Written by a customer while visiting geappliances.com
Customer Rating
3
I expected more for the price
on September 29, 2016
Posted by: MP34135
from SW Florida
I have had this dishwasher for about 3 months now and I have only 3 complaints.
First, the top panel seems like there is a film of plastic over it BUT, there is not one. So I have bubbles in the panel that make it look cheap.
Second, The cycles take FOREVER!!!
Third, even with all the heat settings turned up and on, it does not totally dry the dishes.
No, I would not recommend this to a friend.
Features
4
Performance
3
Quality
3
Value
2
Written by a customer while visiting geappliances.com
Customer Rating
5
A workhorse
on December 11, 2016
Posted by: ttg123
from Michigan, United States
This is a solid dishwasher that performs well and looks good doing it.
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com