Customer reviews from swissgear.com
SwissGear - 21" Spinner Luggage - Dark Grey
Average customer rating
4.4
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
52
4 Stars
20
3 Stars
9
2 Stars
4
1 Star
1
Customer Reviews for SwissGear - 21" Spinner Luggage - Dark Grey
Posted by: Optimist69
from Cambridge, Ma
Gender:Female
Verified Purchase:Yes
I had an earlier SG carry-on from a set with more pieces. The handle of the carry-on stopped extending fully. Tried multiple times, but could not get it repaired. Otherwise, perfectly fine. A shame. This new one I purchased, the handle seems a bit superior. BUT THE OVERALL INTERIOR MEASUREMENT IS SMALLER. DOES NOT HOLD AS MUCH. Have not gotten rid of the original. Still hoping somehow to get it fixed.
Written by a customer while visiting swissgear.com
Customer Rating
5
BRILLIANT - quality, balance, weight, mobility
on December 26, 2018
Posted by: VIVSWORLDTRIP
from NY
Gender:Female
Verified Purchase:Yes
QUALITY - brilliant & sturdy! BALANCE - has great balance on all 4 wheels. a lot of carry on luggages have awful balance when empty or fall over when full !! COLOUR - is not red as shown but instead burgundy. WHEELS - 4 wheels 360 degree movement/ mobility! fabulous!. WEIGHT - its 8.4 lbs in weight so most airlines only allow max 21 lbs. carryon so only 12lbs of items allowed inside. ALL AROUND BRILLIANT!
Written by a customer while visiting swissgear.com
Posted by: Kimmie
from Minnesota
Gender:Female
Verified Purchase:Yes
This is my second Swissgear carry on luggage I've purchased. The first was for my daughters trip to Spain & Chicago for school trips and this last one is for my sons trip to NYC for school. They are very durable & well made. The added exterior pockets are helpful as well as the attachable plastic pouch for small toiletries or maybe a last minute wet bathing suit! Planning on purchasing 2 larger suitcases for them for their trip to China & their future.
Written by a customer while visiting swissgear.com
Posted by: KTCinVT
from Vermont
Gender:Male
Verified Purchase:Yes
This bag did well on its first trip. It held 4 days of clothes, including 2 pairs of shoes, and fit easily in the overheads of AA planes. It is super lightweight compared to the 15 y/o LL Bean one that it replaced.
Written by a customer while visiting swissgear.com
Posted by: Traveling Man
from California
Gender:Male
Verified Purchase:Yes
I purchased this carry on to replace the older model which is 1-1/2” wider
Not satisfied with my purchase
Not satisfied with my purchase
Written by a customer while visiting swissgear.com
Posted by: Sarahec
from Virignia
Gender:Female
Verified Purchase:Yes
I bought this for a quick trip and it was perfect. Perfect size, easy to place in the carry-on rack, and the color is my favorite! Love it!
Written by a customer while visiting swissgear.com
Posted by: Adina
from Brooklyn, NY
Gender:Female
Verified Purchase:Yes
For some reason, even the most expensive suitcases are tiny, I tried 3 before I bought this one! This is a perfect size, like my last suitcase, where it is roomy and fits the protocol for airlines! Stunning color, I usually get black but decided to do something different! Beautiful and perfect fit! I like the multiple compartments and zippers, etc. too!
Written by a customer while visiting swissgear.com
Posted by: Jason
from Tampa Florida
Gender:Male
Verified Purchase:Yes
Not too.much to brag on from this bag. I've only used it once so far. It seems to hold all my things so the space and capacity seems fine. The issues start with the handle seems to be a bit flimsy. The worst part is that it always seems to roll crooked. Which is super frustrating while zipping in and out of airports. I will be giving it one more chance and hopefully it goes well.
Response from swissgear.comBy Swissgear, Customer Service, July 10, 2023
Thank you for the detailed review.
We're sorry to hear that you are not 100% satisfied with your luggage.
These issues are certainly not in line with the quality standards expected from our products.
Please contact our customer service team at support@swissgear.com.
We will be more than happy to learn more and help resolve the issue.
Thank you
We're sorry to hear that you are not 100% satisfied with your luggage.
These issues are certainly not in line with the quality standards expected from our products.
Please contact our customer service team at support@swissgear.com.
We will be more than happy to learn more and help resolve the issue.
Thank you
Written by a customer while visiting swissgear.com