Customer reviews from swissgear.com
SwissGear - 21" Spinner Luggage - Dark Grey
Average customer rating
4.4
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
52
4 Stars
20
3 Stars
9
2 Stars
4
1 Star
1
Customer Reviews for SwissGear - 21" Spinner Luggage - Dark Grey
Posted by: Hank
from Virginia
Gender:Male
Verified Purchase:Yes
After much research into carry-on, four-wheel-spinner luggage, I am happy I decided on the SWISSGEAR 6283. I have other SWISSGEAR bags which have endured years of use, and this suitcase was relatively cheap compared to comparable competition. My only caveat is that the extendable handle feels loose and weak.
Written by a customer while visiting swissgear.com
Posted by: Clone
from Philadelphia
Gender:Male
Verified Purchase:Yes
I've used this for one trip so far. It packs easily, its overall lite weight but well made and the wheels work great. If the handle is fully extended when rolling with all four wheels on the ground, it tends to push over easily. This is addressed by fixing the handle to ½ extension.
Written by a customer while visiting swissgear.com
Posted by: Hess
from NY
Verified Purchase:Yes
The extending handle is flimsy and shaky to the touch. It feels like it will break off easily. I expected a better quality and sturdier construction. Other then that its a decent buy.
Written by a customer while visiting swissgear.com
Posted by: Steph
from Rhode Island
Gender:Female
Verified Purchase:Yes
This is the second time I buy one of this luggage’s. My check in luggage is perfect and easy to
Drag around the airport. This small carrying is giving me lots of difficulties. The wheels keep getting stuck. Making it difficult to drag around the airport.
Drag around the airport. This small carrying is giving me lots of difficulties. The wheels keep getting stuck. Making it difficult to drag around the airport.
Response from swissgear.comBy Swissgear, Customer Service, July 28, 2023
Hello,
We're very sorry to hear that your luggage did not meet the high standards of Swissgear.
We strive to create durable, quality products, and we would like to assure you that this particular item was an unfortunate anomaly.
Please contact our customer service team at support@swissgear.com with your order information. We will be more than happy to help resolve this issue.
Have a great day!
We're very sorry to hear that your luggage did not meet the high standards of Swissgear.
We strive to create durable, quality products, and we would like to assure you that this particular item was an unfortunate anomaly.
Please contact our customer service team at support@swissgear.com with your order information. We will be more than happy to help resolve this issue.
Have a great day!
Written by a customer while visiting swissgear.com
Posted by: WorldTraveler
from Miami, FL
Gender:Male
Verified Purchase:Yes
Nice looking bag, however, the wheels are not all that great. I had to replace my original bag and the same exact problem is happening. The wheels rolled correctly for about a year on my first bag, with heavy travel. On my replacement bag, I am not satisfied with the product as the same wheel defect is happening again after only one use.
Written by a customer while visiting swissgear.com
Posted by: BenG
from Florida
Gender:Male
Verified Purchase:Yes
I originally bought two of these bags at a a department store about a year ago. My wife and I used them mostly for short trips, but also for longer trips. One of the bags turned out to be defective, so the one I received from Swissgear was a replacement. It is light enough to use as a carry on, and durable and roomy enough to check in and have the baggage handlers at the airport try to destroy it! It rolls easily and is very well designed for the traveler. My hope is that when this bag finally wears out, and that will be a long time, it will still be available because I would buy another in a heartbeat!
Written by a customer while visiting swissgear.com
Posted by: gabriel
from Chicago, IL
Gender:Male
Verified Purchase:Yes
Have bought this luggage a month ago and love it! Very durable, smooth wheels and if you are worried if the domestic USA airline won’t classify it as a carry on, you are in the clear! Passed by in Frontier and Delta.
Written by a customer while visiting swissgear.com
Posted by: LoveMyMac
from Arizona
Gender:Female
Verified Purchase:Yes
This was purchased as a gift and a replacement. My husband travels frequently for 3-4 days at a time; so he simply wore out his old piece.
The good: sturdy construction, plenty of smaller zippered side pockets for those small items in the main compartment, good configuration of outside, quick accessible pockets, stylish (matches his laptop backpacks), and lightweight.
The bad: although the same size as his previous piece (21”), it is not as deep and therefore doesn’t quiet hold as much; he misses the detachable (snap buttons) garment bag his old piece had built in on the opening side as well as the two shoe pockets.
Overall: he loves his new suitcase and for his frequent 3-4 day trips, it works well with a little bit of adjusting to the new configuration (after years and years of packing the old one in his sleep, lol). On the longer trips and to colder climates, especially in the cooler times of year when jackets become a necessity, he will need to become a little more creative and/or offload a few items into his backpack (he does not like using the expandable feature as it creates problems with the overhead bins in the airplanes).
Reason for this purchase: come to enjoy the quality of the Swissgear laptop backpacks, so when it was time to replace the suitcase, there was no doubt we would give the suitcase line a try. So far so great :-)
The good: sturdy construction, plenty of smaller zippered side pockets for those small items in the main compartment, good configuration of outside, quick accessible pockets, stylish (matches his laptop backpacks), and lightweight.
The bad: although the same size as his previous piece (21”), it is not as deep and therefore doesn’t quiet hold as much; he misses the detachable (snap buttons) garment bag his old piece had built in on the opening side as well as the two shoe pockets.
Overall: he loves his new suitcase and for his frequent 3-4 day trips, it works well with a little bit of adjusting to the new configuration (after years and years of packing the old one in his sleep, lol). On the longer trips and to colder climates, especially in the cooler times of year when jackets become a necessity, he will need to become a little more creative and/or offload a few items into his backpack (he does not like using the expandable feature as it creates problems with the overhead bins in the airplanes).
Reason for this purchase: come to enjoy the quality of the Swissgear laptop backpacks, so when it was time to replace the suitcase, there was no doubt we would give the suitcase line a try. So far so great :-)
Written by a customer while visiting swissgear.com