Customer reviews from swissgear.com
SwissGear - 21" Spinner Luggage - Dark Grey
Average customer rating
4.4
(86 Reviews)
Rating breakdown 86 reviews
5 Stars
52
4 Stars
20
3 Stars
9
2 Stars
4
1 Star
1
Customer Reviews for SwissGear - 21" Spinner Luggage - Dark Grey
Posted by: Timothy
from North Carolina
Gender:Male
Verified Purchase:Yes
I used it one time and one of the wheels broke but they replaced the Luggage with no questions asked. I will have to be more careful with this one because I believe it is still the same piece of luggage.
Written by a customer while visiting swissgear.com
Posted by: Robert 49
from California
Gender:Male
Verified Purchase:Yes
Great finishing detail. Everything works perfectly!
Written by a customer while visiting swissgear.com
Posted by: TravelinTom
from Michigan
Gender:Male
Verified Purchase:Yes
My wife needed to replace her carry-on. This is slightly smaller and it was the right choice.
Written by a customer while visiting swissgear.com
Posted by: jkonn
from Washington DC
Gender:Female
Verified Purchase:Yes
Overall the product is great! I am a little disappointed with the looseness of the handle. It is able to wiggle which is annoying. I would appreciate if this could be tightened. Other than that I love this bag.
Written by a customer while visiting swissgear.com
Posted by: carra
Verified Purchase:Yes
Very happy with this purchase. I've used it on just one trip so far. It DOES fit in the overhead bins on smaller planes so long as it's not stuffed super full. It's very light which is easier for toting around airports and lifting overhead. The zippers are sturdy. The four wheel feature is a great upgrade from my last bag.
My last bag was this same model, purchased over 20 years ago. It has been used for SO many trips, both in overhead, but very often checked where it received all sorts of throwing and dropping (I am sure) and only just stopped functioning as well (the handle no longer extends and retracts) in the last year.
I am very excited to have the refresh and hope it proves to be just as sturdy and long-lasting.
Written by a customer while visiting swissgear.com
Posted by: Mimi
from New York, NY
Gender:Female
Verified Purchase:Yes
I bought this bag because I wanted to replace my 21 year old other brand name two wheel luggage. I haven't used it yet, but it is lightweight weight and easy to roll. I'm disappointed that it doesn't have as many compartments as my 21 year old bag, however.
I decided to keep this one because I love the color in comparison to the many black luggage bags.
I decided to keep this one because I love the color in comparison to the many black luggage bags.
Response from swissgear.comBy SWISSGEAR, April 24, 2025
We are delighted to hear that you are happy with your luggage, but it might not have fully met your expectations. Our customers are our priority, and we're interested in learning more about your experience. Can you please contact us at customersupport@swissgear.com?
Written by a customer while visiting swissgear.com