Customer reviews from swissgear.com
SwissGear - 25" Expandable Spinner - Black
Average customer rating
4.4
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
42
4 Stars
9
3 Stars
5
2 Stars
3
1 Star
3
Customer Reviews for SwissGear - 25" Expandable Spinner - Black
Posted by: CEinNH
from Stratham, NH
Gender:Female
Verified Purchase:Yes
I bought this to replace a piece of a 3 suitcase set. The color is lighter and brighter; the bottom is a cheaper plastic and the fabric as wrinkled where it attached, and it did not match my existing pieces so I returned it.
Response from swissgear.comBy Swissgear, Customer Service, October 25, 2022
Thank you for the review.
We're sorry to hear that you are not 100% satisfied with your Luggage. These issues are certainly not in line with the quality standards expected from our products.
Please contact our customer service team at support@swissgear.com.
We will be more than happy to learn more.
Thank you
We're sorry to hear that you are not 100% satisfied with your Luggage. These issues are certainly not in line with the quality standards expected from our products.
Please contact our customer service team at support@swissgear.com.
We will be more than happy to learn more.
Thank you
Written by a customer while visiting swissgear.com
Posted by: Hcal
from Wisconsin
Gender:Female
Verified Purchase:Yes
I recently purchased this suitcase for a 10 day Europe trip. The wheels are definitely not what I expected. This is hard to explain but they do not allow you to walk with it lengthwise by your side it was to be width wise like you’re pulling it behind.
Response from swissgear.comBy Swissgear, Customer Service, November 14, 2022
Thank you for the review.
We're to hear you are not happy with your luggage and wheels
We will pass your comments on to our design team to review.
Please get in touch with our customer service team at support@swissgear.com.
Have a great day!
We're to hear you are not happy with your luggage and wheels
We will pass your comments on to our design team to review.
Please get in touch with our customer service team at support@swissgear.com.
Have a great day!
Written by a customer while visiting swissgear.com
Posted by: pvdublo7
from Boston, MA
Gender:Male
Verified Purchase:Yes
Really well designed, and with good, quality materials. The wheels are tough and very maneuverable. The color is AMAZING - understated and yet professional looking. The pull handle is a tad flimsy, but not enough to not warrant buying one. Compartments are plentiful. Easy to lift and carry on end or sides. Really nice piece of luggage for the price.
Written by a customer while visiting swissgear.com
Posted by: Rays bag
from Oklahoma
Gender:Male
Verified Purchase:Yes
Bought as a gift. Ordering online was less then a postive experience. Shipped wrong bag and I had to return it. I’m not sure if I received a credit or not.
Written by a customer while visiting swissgear.com
Posted by: Debbie G
from Dallas, TX
Gender:Female
Verified Purchase:Yes
I am an over packer for every trip. Went to Italy last month and needed to downsize on my huge suitcase so I bought this one.
It was roomy for a medium size bag and easy to pull in the streets and airports. Love it!
It was roomy for a medium size bag and easy to pull in the streets and airports. Love it!
Written by a customer while visiting swissgear.com
Posted by: Daphne
from St. Augustine, FL
Gender:Female
Verified Purchase:Yes
This is the perfect medium size suitcase. Large enough to pack for 10 days and small/light enough to lift to place in an overhead rack on a train. There are no extra bells and whistles on this case but that’s what I want. SwissGear is always exceptional in the quality of their manufacturing.
Written by a customer while visiting swissgear.com
Posted by: Chuck55
from Central Plains
Gender:Male
Verified Purchase:Yes
I have been trtaveling with an older model SwissGear bag and was thrilled to get this spinner model on sale to replace it. This bag holds everything I need for a extended stay, is easy tt pack and organize. Thought I would miss the two wheel version but I like the way this one stands up when I'm working my way through the airport.
Written by a customer while visiting swissgear.com
Posted by: Kim D
Gender:Female
Verified Purchase:Yes
The luggage is very light and sturdy, with all the features that I really like about.
Written by a customer while visiting swissgear.com