Customer reviews from swissgear.com
SwissGear - 25" Expandable Spinner - Black
Average customer rating
4.4
(62 Reviews)
Rating breakdown 62 reviews
5 Stars
42
4 Stars
9
3 Stars
5
2 Stars
3
1 Star
3
Customer Reviews for SwissGear - 25" Expandable Spinner - Black
Posted by: Lisa
from New York, NY
Gender:Female
Verified Purchase:Yes
I have been very happy with all my other SwissGear products, but NOT this one. When the suitcase is packed it is VERY hard to roll it. - the wheels keep turning the suitcase, can't wheel it straight.
Response from swissgear.comBy Swissgear, Customer Service, August 15, 2022
Hello,
We're sorry to hear that you seem to be having difficulty with your luggage.
Please contact our customer service team at support@swissgear.com with your order information.
They will be more than happy to investigate and help resolve this issue.
We hope you have a great day!
We're sorry to hear that you seem to be having difficulty with your luggage.
Please contact our customer service team at support@swissgear.com with your order information.
They will be more than happy to investigate and help resolve this issue.
We hope you have a great day!
Written by a customer while visiting swissgear.com
Posted by: Ronnie
from Idaho
Gender:Male
Verified Purchase:Yes
I have bought this spinner twice. The first was in 2023. The wheel broke when we were in Italy. We again bought the exact same spinner in May. When we were in Texas the zipper on the main compartment broke and came apart!! I don’t think we will buy another!!! 😞
Written by a customer while visiting swissgear.com
Posted by: Cheerio
Verified Purchase:Yes
This is a warranty replacement for the bag that I purchased 5/21/23. I like the bag and the overall quality is very good but the zipper broke when I was traveling. Hopefully, the replacement will be trouble free on my next trip in a month. I am happy that Swissgear stood behind their replacement warranty. The warranty claim process was relatively trouble free.
Written by a customer while visiting swissgear.com
Posted by: frequent traveler
from Way upstate NY
Gender:Female
Verified Purchase:Yes
I needed something light, easy to maneuver and a little bigger than my carry-on. This was perfect for my trip to Italy. Easy to move around thru the airport and train stations and roomy enough for all my 'stuff'. Love it!
Written by a customer while visiting swissgear.com
Posted by: AMMC
Gender:Female
Verified Purchase:Yes
The wheels are sturdy. The suitcase fabric held up well. I would avoid a lighter fabric that would show stains more easily. Actually for this reason I prefer the black Swissgear suitcase we have. Overall very pleased.
Written by a customer while visiting swissgear.com
Posted by: Chief Koz
from Houston, Texas
Gender:Male
Verified Purchase:Yes
This is too big for carry on but it is the perfect size for me. This is an easy 5+ day bag for a guy. My wife tells me it's closer to a 3 day for a woman.
Written by a customer while visiting swissgear.com
Posted by: Charlotte
from Bloomington, MN
Verified Purchase:Yes
I bought this suitcase to replace a previous Swissgear suitcase that lost a wheel. This is a beautiful blue color which is easy to spot on the carousel and I love how the bag is organized. But it is uncomfortable to wheel or push thru the airport. It seems to lean slightly to one side and requires significant effort to push. Not as easy to use as the one I replaced.
Response from swissgear.comBy Swissgear, Customer Service, May 3, 2022
Hello,
We're very sorry to hear that you are not 100% satisfied with your luggage.
Please contact our customer service team at support@swissgear.com with your order information.
We will be more than happy to help you choose the right luggage for your needs.
Have a great day!
We're very sorry to hear that you are not 100% satisfied with your luggage.
Please contact our customer service team at support@swissgear.com with your order information.
We will be more than happy to help you choose the right luggage for your needs.
Have a great day!
Written by a customer while visiting swissgear.com
Customer Rating
3
Lightweight and roomy but it doesn't roll well.
on July 24, 2022
Posted by: Holly1011
from Denver, CO
Gender:Female
Verified Purchase:Yes
I love the color and it's a great size but I was really disappointed in how it rolls. It doesn't move in any direction and it got stuck on the carpet inside the hotel hallways heading to my room. I'm considering returning it.
Response from swissgear.comBy Swissgear, Customer Service, July 25, 2022
Hello,
We're very sorry that you are not 100% satisfied with your luggage.
Depending on the weight of items inside the suitcase it may be difficult to move around, especially through a carpet texture. We would be more than happy to speak more with you on this and discuss the possibility of a different piece of luggage that may better suit your needs?
Please get in touch with our customer service team at support@swissgear.com.
Have a great day!
We're very sorry that you are not 100% satisfied with your luggage.
Depending on the weight of items inside the suitcase it may be difficult to move around, especially through a carpet texture. We would be more than happy to speak more with you on this and discuss the possibility of a different piece of luggage that may better suit your needs?
Please get in touch with our customer service team at support@swissgear.com.
Have a great day!
Written by a customer while visiting swissgear.com