Customer reviews from kitchenaid.com
KitchenAid - 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
3.7
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
169
4 Stars
69
3 Stars
55
2 Stars
22
1 Star
56
68%of customers recommend this product.
(
240 out of
354)
Customer Reviews for KitchenAid - 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
2
An Expensive Bad Decision
on August 20, 2016
Posted by: Hfjjdjd
from Weatherford, TX
The long draw broke within the first month. Bought an extended year warranty (from another establishment), but the drawers are only covered for the first month. I didn't call right away for the replacement since I thought I had a year and called a week too late. The display for the long drawer doesn't work either. We also had one of the smaller drawers break as well all in the first year. The ice maker is so slow that it takes two days to refill. If we have a small get together (3-5 people), then we have to go buy ice. If you don't change the water filter in time then it will stop making ice and allowing you to get water out of the front. You can easily remove and reinsert the old filter to buy you some more time. Overall, I wish that I would have bought a 4 door fridge. The only reason it gets two stars is because it does keep our food cold, but I paid the extra money for the extra features that are falling short. I just feel like this product is not going to last.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 29, 2017
Thank you for your review.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 85568496 , name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 85568496 , name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Love this fridge, but very disappointed in quality....
on June 28, 2013
Posted by: DS55
from Maryland
Verified Purchase:Yes
I have owned Whirlpool/KitchenAid products for over 30 years, so I was loyal to the brand. When this new refrigerator was delivered, I loved it; however, within a couple of weeks one of the freezer door hinges began to collect thick frost. This prevented the drawer from opening easily or closing completely. A service tech repaired the freezer door seal. Within a month the same thing happened on the other side of the freezer door hinges. Yet another service call (two within two months). Again, the tech warmed and adjusted the freezer door seal to correct the problem.
The problem seems to occur when we have had the A/C off in the house and there is humidity in the air. The tech tried to explain this as the cause, but that is nonsense...some houses do not have any A/C! He also said that sometimes the appliance needs to "adjust" to its new setting....what??? I fear that the quality I was hoping for in this very expensive refrigerator may not live up KitchenAid's previous models or perhaps I simply received a "lemon". Hopefully the problem is corrected...time will tell.
I love the brightness (easy to see everything), most of the features are good, and the fridge and freezer cool very well. It would be helpful if the refrigerator drawers were accessible without having to open both outside doors.
If I had not had two service calls in the first two months, I would have given this five stars, but I am very disappointed with the problems in a brand new appliance.
Pros: Performance, easy to use, Convenient Features
Cons: Quality
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Too many problems
on October 19, 2014
Posted by: 2manyIssues
from Cleveland, OH, United States
Verified Purchase:No
My wife and I bought this fridge for the features and quality we thought was evident with the brand. Unfortunately, we've had ice maker problems, seal problems, and now have a constant buzz / hum that just won't go away. The inside of the fridge and freezer work for us but the mechanical quality is just too much to handle.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 29, 2017
Dear 2ManyIssues:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor quailty
on January 5, 2014
Posted by: Glenn58
from Maryland
Verified Purchase:No
Two repairs required for same part failure since purchase 1 yr ago.
Cons: Quality, Customer Service, Performance
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Terrible KitchenAid Refrigerator - Do NOT Waste Your Money
on July 29, 2016
Posted by: Jennifer
from Marietta, GA
We bought the KFIS29PBMS00 Kitchenaid refrigerator, serial number, K22403741, in 2012. Up until then, we had always purchased standard, basic fridges that were always workhorses. My husband and I decided to "invest" in this fridge - stainless steel, very pretty, numerous features, etc. It has been the WORST refrigerator. Not only is it ridiculously loud, but now for the second time, my freezer and ice machine is not working. One repair man confessed that he had heard that there is a defect with this model. What a piece of junk! I should have bought the simple, less-expensive refrigerator - at least I could depend on those type of machines to keep my food cold and frozen. Now, with all my food ruining in my freezer today, I have to call yet another repair man. I'm at the point of just giving up, and purchasing another refrigerator, but believe me, it will not be Kitchenaid.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 29, 2017
Dear Jennifer.
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your Refrigerator. I would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@KitchenAid.com with your name, your review ID 84769993, phone number, street address, zip code, model & serial number, and date of purchase of the appliance. I look forward to your reply. Thank you.
Sincerely,
Amanda B
Thank you for your review.
We are sorry to learn of the concern you expressed regarding your Refrigerator. I would like to inquire further about your review with you. Please respond back to this email address NAR_Customer_Solutions@KitchenAid.com with your name, your review ID 84769993, phone number, street address, zip code, model & serial number, and date of purchase of the appliance. I look forward to your reply. Thank you.
Sincerely,
Amanda B
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Very poor choice on our end!
on April 28, 2014
Posted by: candj
from Florida, United States
Verified Purchase:No
I have had Kitchenaid appliances for years and I have never had such a bad experience with a refrigerator. Ice accumulates in the back of the refrigerator to form ice-cycles, and there is a horrible whining noise that never goes away.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Freezer needed to be repaired twice....
on July 9, 2017
Posted by: Zach
from Chicago
I like the features of this refrigerator, but the freezer was repaired twice under warantee and it broke again out of warranty. The entire cooling system of the freezer needs to be replaced, which we will not do. This will be the last Kitchenaid major appliance I ever buy.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 29, 2017
Thank you for your review.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 102167960 , name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
We're very sorry to learn of your concerns regarding your refrigerator.
I would like to inquire further about your review with you. Please respond back to this email address
NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID 102167960 , name, phone number, street address, zip code,
model & serial number, and date of purchase on the appliance.
Thank you.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Frozen waterline
on December 18, 2014
Posted by: Kirit
from Oakville, ON, Canada
Verified Purchase:No
Water line freezes every three months. Have to defrost the freeze for two days and restart again . Ice build up top left corner.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 29, 2017
Dear Kirit:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, reviewer name, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, reviewer name, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
Written by a customer while visiting kitchenaid.com