Customer reviews from kitchenaid.com
KitchenAid - 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
3.7
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
169
4 Stars
69
3 Stars
55
2 Stars
22
1 Star
56
68%of customers recommend this product.
(
240 out of
354)
Customer Reviews for KitchenAid - 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
LEMON...Do NOT buy this refrigerator
on May 5, 2014
Posted by: LadyBaltimore
from Lady Lake, FL, United States
Verified Purchase:No
Beautiful Refrigerator BUT....Refrigerator is noisy, runs all the time, soft ice cubes (when it makes them) and leaks. Yes, and it seems to turn itself off and I have to re-set the electric panel to get it going again. Love the design, but Kitchenaid needs to do some serious re-thinking/engineering about this refrigerator. I have had Kitchenaid appliances in my home in Maryland for over 10 years and NO problems. Bought this one for a winter home in Florida. 6 months in and had the Compressor replaced and that lasted 2 days. Waiting for the technician for another service call. I have had to throw food away twice from the freezer and the inside refrigerator. At the point where can can't use the refrigerator at all.....
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Quality control seems lacking
on May 27, 2014
Posted by: Pauly
from Undisclosed
Verified Purchase:No
[This review was collected as part of a promotion.] We bought this refrigerator and it was delivered 2 weeks ago. Everything seemed fine until we determined that the refrigerator was not actually cooling anything.
A very pricey appliance that was defective right from the factory.
Needless to say we are very concerned about the future reliability of our KitchenAid appliances. And questioning our decision to purchase them.
A very pricey appliance that was defective right from the factory.
Needless to say we are very concerned about the future reliability of our KitchenAid appliances. And questioning our decision to purchase them.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
DO NOT BUY!!!!
on April 9, 2015
Posted by: MikeD83
from Niagara Falls, ON, Canada
Verified Purchase:No
[This review was collected as part of a promotion.] I purchased this fridge 18 months ago and it was very loud from the beginning. The fridge and freezer both stopped working about 3 months ago and we had the entire cooling system completely replaced and just this evening same thing! gone again! two fully stocked fridge and freezer of food wasted!!! I won't be shocked if nothing is done to resolve this issue as well!
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Bad Purchase!
on July 12, 2014
Posted by: sllz
from Undisclosed
Verified Purchase:No
[This review was collected as part of a promotion.] I bought this fridge in Dec 2012; seven service calls already and whirlpool Canada couldn't give me a replacement.Different parts has been broken down... I don't understand how whirlpool can put this kind of product on the market.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Runs continuously!
on July 19, 2015
Posted by: Narivi
from Simi Valley CA
Verified Purchase:No
[This review was collected as part of a promotion.] I purchased this refrigerator last year along with the matching oven, microwave,dishwasher and cook top . All the other appliances work great except the refrigerator! Wish I had listened to the other reviewers about the noise problem/ running continuously! The refrigerator has been "serviced" twice (repairmen don't even bother checking it when told that refrigerator is noisy and constantly running). They say it's 'normal'. Should have followed consumers review recommendation. Beautiful refrigerator, but the noise level is a big problem. My kitchen and family room are in the same room, I have to increase my TV's volume in order avoid the refrigerator's noise.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
2
HORRIBLE APPLIANCES
on May 6, 2015
Posted by: JEWELNJ
from NEW JERSEY
Verified Purchase:No
HORRIBLE DON'T BUY KITCHEN AID.. I HAVE ALL MY APPLIANCES FOR 2 YEARS AND HAD TO BE FIXED 3 TIMES. FREEZER KEEPS BREAKING AND THEIR EXTENDED WARRENTY IS TERRIBLE.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 29, 2017
Hello, JEWELNJ. Thank you for your review. I would like to inquire further about your review with you. Please respond back to this email address KitchenAid_Reviews@KitchenAid.com with your name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance. I look forward to your reply. Thank you.
*If replying, please use Forward verses Reply or New as that will leave this message intact and will help us to respond faster.
*If replying, please use Forward verses Reply or New as that will leave this message intact and will help us to respond faster.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Good looks but very poor performance.
on December 2, 2013
Posted by: DWEB
from Undisclosed
Verified Purchase:No
I purchased this refrigerator in March 2013 as a replacement for a year old KitchenAid side-by-side that had irreparable insulation voids. While I loved the style and lighting, I immediately noticed that it was LOUD and condensation/frost was building up on the interior rear wall.
KitchenAid refers to the noise as "normal sounds" and "sounds that are unfamiliar to you". Yes, I am unfamiliar with my refrigerator making more noise than a coffee grinder. It's so loud that I've actually recorded it and if I could figure out how to attach the sound to this review I would. If you have an adjoining kitchen/family room you will be miserable.
In attempting to fix the condensation and frost, the interior lights and ice maker stopped working. Three repair visits later, the lights are working but the frost/condensation continues and the ice maker is still inoperable. The repairman installed a third (or fourth, I've lost count) fix for the frost problem today and I scheduled a 5th repair visit to install a third ice maker. Each of these repair visits require me to miss a half day of work or waste a Saturday.
Even if the frost/condensation and ice maker problems are resolved I'm still left with a refrigerator that is excessively loud, but "normal" according to KitchenAid. So my advice is to avoid this refrigerator altogether. I've always been a KitchenAid fan, but I'm beginning to think they have a serious quality issue and would be hesitant to buy another KitchenAid product.
Pros: Convenient Features, easy to use
Cons: interior frost/condensation, Loud, ice maker failure
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Ice Maker Freezes Up - On top & Condensation Builds up in th
on July 2, 2014
Posted by: rosedale
from Grafton, IL, United States
Verified Purchase:No
Just purchase in Nov 2013. Replaced the intial refrig 2/2014 with a later model of the same refrig. Now replacing the second- same issues. Dealer is recommending switching to any other brand of refrig besides Kitchen- Aid Refrigerator- Very UPSET
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com