Customer reviews from kitchenaid.com
KitchenAid - 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
3.7
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
169
4 Stars
69
3 Stars
55
2 Stars
22
1 Star
56
68%of customers recommend this product.
(
240 out of
354)
Customer Reviews for KitchenAid - 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Customer Rating
1
Worst Ever
on February 27, 2015
Posted by: Douglajr
from Fayetteville, NC
Verified Purchase:No
This thing has been nothing but a hassle from bin fronts breaking off to the ice machine never working correctly.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 29, 2017
Dear Doulajr:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID #, name, phone number, street address, reviewer name, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your Reviewer ID #, name, phone number, street address, reviewer name, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Visually great looking, but poor performance.
on August 7, 2013
Posted by: Emma1919
from Moorpark, CA 93021, USA
Verified Purchase:No
If you like ice or you are looking for a quality product, do not purchase this model. Our refrigerator was installed on July 11th. We have had it serviced 3 times - once a week since installation. Each of the 3 technicians has given us a different reason for the problem. The main issue is the ice maker. Ours makes about 10 to 12 cubes a day, if any. We have 4 replacement parts to be installed to see if this is a fix for the problem. Two of the three technicians told us there was an issue with the ice makers in this particular model. There is also an issue with the dispenser ? ice ends up on the floor as well as in the glass.
Cons: ice maker performance
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Posted by: Cole Chandler
from Fairmount, IN
Verified Purchase:Yes
4 repairs in 3 years and it's still not fixed. Wanted premium appliances in my new home and got a piece of junk!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 29, 2017
Dear Cole Chandler:
Thank you for contacting KitchenAid regarding your appliance concern.
We are happy to look into your concerns but we will need your model and
serial number, your address, your user ID, your Review ID Number 86373355,
and date of purchase emailed to NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM.
Thank you for contacting KitchenAid regarding your appliance concern.
We are happy to look into your concerns but we will need your model and
serial number, your address, your user ID, your Review ID Number 86373355,
and date of purchase emailed to NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not a good experience
on July 22, 2014
Posted by: BurlingtonQuincy
from Chicago, IL, United States
Verified Purchase:No
We bought this refrigerator and if failed in the first six months - required a new compressor and condenser, etc. Then three months later it failed again requiring new heater for defrost cycle as well as new circuit boards. Failed again immediately after that - leaked out the freon. We returned it to the retailer and got another brand.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Bad Product
on March 30, 2014
Posted by: Luiso
from Miami, IN, USA
Verified Purchase:No
In 1 and a half year this equipment was broken 3 times
Cons: Bad equipment
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not happy with Kitchenaid Refrigerator
on November 9, 2014
Posted by: scott55
from Raleigh, NC, United States
Verified Purchase:No
Very noisy. We had the first one replaced due to the noise. The second one is less noisy. But, still too loud to be acceptable - you can hear it upstairs. Thought Kitchenaid was a good product. But this one sure isn't. Wish we'd bought another brand.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 29, 2017
Dear Scott55:
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, reviewer name, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
Thank you for your review.
I would like to inquire further about your review. Please respond back to this email address NAR_Customer_Solutions@kitchenaid.com with your name, phone number, street address, reviewer name, and your model & serial number.
I look forward to your reply.
Sincerely,
Andre W.
Kitchen Aid Social Media Relations
Written by a customer while visiting kitchenaid.com
Customer Rating
1
A dog of a fridge
on July 23, 2017
Posted by: c
from mass
Verified Purchase:No
Both this in 2013. Spent $2,400 based on reviews etc. Nothing but trouble. Four years later we need a new fridge.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 29, 2017
Dear c:
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, NAR_CustomerSolutions@kitchenaid.com, with your name, your user ID c, Review ID Number 103143738, phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
We look forward to your reply.
Thank you,
Marie Q.
KitchenAid® Social Media Relations
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, NAR_CustomerSolutions@kitchenaid.com, with your name, your user ID c, Review ID Number 103143738, phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
We look forward to your reply.
Thank you,
Marie Q.
KitchenAid® Social Media Relations
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Poor freezer
on August 19, 2014
Posted by: Mahmood
from Naperville, IL, United States
Verified Purchase:No
The appliance is not even two years old and the freezer is producing excessive frost. I have followed all recommended procedures and the level of frosting has not changed much. It is disappointing to have a problem shortly after the warranty expired.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com