Customer reviews from kitchenaid.com
KitchenAid - 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Average customer rating
3.7
(371 Reviews)
Rating breakdown 371 reviews
5 Stars
169
4 Stars
69
3 Stars
55
2 Stars
22
1 Star
56
68%of customers recommend this product.
(
240 out of
354)
Customer Reviews for KitchenAid - 28.6 Cu. Ft. French Door Refrigerator with Thru-the-Door Ice and Water
Posted by: dg53
from Illinois, USA
Verified Purchase:Yes
We have had many problems with the KitcheAid refrigerator and would not recommend. Within a month of purchase we had to replace the icemaker and then we had a leak and had to replace the seals.We are not happy with the quality and would not recommed this appliance.
We have the microwave/oven combo, dishwasher and cooktop from KitchenAid and also a mixer and are very happy with them and would recommend those items.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
4
great features
on June 16, 2014
Posted by: Peterl
from Calgary, AB, Canada
Verified Purchase:No
I bought this last year 2013, but, it only last for 10-months. The technician came and he advise that this cannot be repaired and I got the same model as replacement for the original one. The features are great, but, unfortunately I got the one with defect.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Posted by: Steve
from Maryland
Verified Purchase:Yes
We have been plagued with leaks with all 4 (yes FOUR!) machines in the area of the ice maker. A member of Whirlpool's corporate staff has worked with us trying to provide a machine that works as it is supposed to - to no avail. Sad, very sad. It is not like refrigerators were invented yesterday. I strongly encourage you to get back to basics and engineer and manufacture good quality products.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Don't buy
on April 28, 2014
Posted by: JMoore
from Montana, United States
Verified Purchase:No
This refrigerator has leaked water out of the ice maker since the day we bought it. Repair man has been here twice to fix it with no luck. Not a good product.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Real Lemon
on June 26, 2017
Posted by: GW
from Phoenix, AZ
Purchased refrigerator 4 1/2 years ago. Many things have gone wrong with refrigerator. A total of 10 service visits to fix a myriad of items so far. Unit makes lots of unusual noises. Guess what, currently waiting for it to be fixed again. Service plan is taking over 2 weeks for technician to come out. Still waiting and waiting. Last time refrigerator broke, it took over about a month for part to arrive. Also Service Plan's lemon clause only covers 4 events in one year. Count resets each year Contract is renewed. Very unhappy with the products quality. Save yourself the grief and do not buy this lemon!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 29, 2017
Hi GW:
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, nar_customer_solutions@KitchenAid.com, with your name, Review ID Number 100773996, phone number, street address zip code, model & serial number and date of purchase on the appliances.
I look forward to your reply.
Thank you,
Kim N.
Whirlpool® Social Media Relations
Thank you for your review.
We would like to inquire further about your review with you. Please respond back to this email address, nar_customer_solutions@KitchenAid.com, with your name, Review ID Number 100773996, phone number, street address zip code, model & serial number and date of purchase on the appliances.
I look forward to your reply.
Thank you,
Kim N.
Whirlpool® Social Media Relations
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst appliance I have ever owned.
on May 31, 2017
Posted by: Tony V
from Gilbert, AZ
Bought this new and it has only had troubles. Freezer coils freezing, compressor unit, and something called a three way valve have all went bad. The first time it went bad was a couple of days before Thanksgiving. Had to throw away a couple of hundred dollars of food. This time, had to throw away another couple of hundred worth of food. I have nearly paid for the actual fridge twice after taking into account repairs. Now, it is looking I am simply going to have to buy another fridge. Needless to say, I will not be buying another KitchenAid. Horrible!!!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy September 29, 2017
Hi Tony V, we apologize for your concerns. If you require assistance please respond back to this email address NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM with your Reviewer ID 99243878, name, phone number, street address, zip code, model & serial number, and date of purchase on the appliance.
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Good Storage But Disappointing Ice System
on October 22, 2014
Posted by: Portions
from San Tan Valley, AZ
Verified Purchase:No
This product has problems with the ice cube storage. The bin doesn't stay cold enough to keep the cubes from melting into one large clump of ice. This is a replacement for the first refrigerator which had multiple problems as well pertaining to the ice cube system. I was told this is a problem across all models with ice bins in the refrigerator door. This includes other manufactures as well.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
This product had terrible quality control in mfg. Would be g
on November 10, 2013
Posted by: claire444
from Undisclosed
Verified Purchase:Yes
I tried 3 of these and all were defective. They had trouble in the freezer section, most with water leakage. Tried to have the first 2 fridges repaired with no success. The 3rd we simply sent back when it began to leak. Had to request a GE model instead.
Pros: Innovative, Design, easy to use, Convenient Features
Cons: Performance, Quality control
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com