Customer reviews from geappliances.com
GE - 15" 26-Lb. Freestanding Ice maker with Nugget Clear Ice - Custom Panel Ready
Average customer rating
4.3
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
102
4 Stars
14
3 Stars
3
2 Stars
4
1 Star
16
86%of customers recommend this product.
(
113 out of
132)
Customer Reviews for GE - 15" 26-Lb. Freestanding Ice maker with Nugget Clear Ice - Custom Panel Ready
Customer Rating
1
Does not Work
on July 18, 2022
Posted by: Anonymous
from Cookeville, TN
We installed it and it has failed twice. Still waiting on the replacement.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kianna@GEA, GEA, July 26, 2022
Hello,
Thanks for reviewing your unit. We're happy to hear that you like the appearance, but sorry that it failed and you are in need of a replacement. We understand the inconvenience, and encourage you to continue to work with us on this.
Once you receive your replacement, we are confident that it will work great. If we can offer any additional assistance, please reach out to us.
All the best,
Kianna@GEA
Thanks for reviewing your unit. We're happy to hear that you like the appearance, but sorry that it failed and you are in need of a replacement. We understand the inconvenience, and encourage you to continue to work with us on this.
Once you receive your replacement, we are confident that it will work great. If we can offer any additional assistance, please reach out to us.
All the best,
Kianna@GEA
Written by a customer while visiting geappliances.com
Customer Rating
4
Love the ice
on August 19, 2022
Posted by: MKR64
from CA
I wish it had a drawer to pull out making it more accessible.
I would recommend this to a friend!
Features
3
Performance
4
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
Repaired three times, replaced once.
on June 16, 2023
Posted by: J4G6
from Huntsville, TX
This machine has been nothing but a nightmare. It was purchased and installed by our builder when our house was completed in July of 2020. Since then, it has been repaired three times and replaced once. I really want to like the machine but it is a constant chore.
First, the drain pump, then a board, then a complete replacement, and then another board.
Between mechanical and electrical issues, it also randomly runs the pump continuously for hours, sometimes overnight. Every time it does that I have to kill the breaker to it so it can do a complete reset. Turning it off at the control panel does not fix the issue. All this has happened in less than three years!
It is only a matter of time before I have to call in for service again. It averages about every six months and the last time it was repaired was October of 2022 so we're just past the eight month mark.
If the new updated model has addressed all the issues, I'd like to have that replace my current lemon.
First, the drain pump, then a board, then a complete replacement, and then another board.
Between mechanical and electrical issues, it also randomly runs the pump continuously for hours, sometimes overnight. Every time it does that I have to kill the breaker to it so it can do a complete reset. Turning it off at the control panel does not fix the issue. All this has happened in less than three years!
It is only a matter of time before I have to call in for service again. It averages about every six months and the last time it was repaired was October of 2022 so we're just past the eight month mark.
If the new updated model has addressed all the issues, I'd like to have that replace my current lemon.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances , June 16, 2023
Hello - Thank you so much for taking a moment to reach out and share everything that has been going on. We're so sorry that you've experienced so much trouble with this model. That is not the kind of experience we want for anyone to deal with.
We're going to have one of our agents reach out over email to gather some additional information. This way we can take a look at everything and offer some assistance. If you don't notice a message soon, make sure to check your spam and junk folders.
We look forward to hearing from you. - Jonathon@GEA
We're going to have one of our agents reach out over email to gather some additional information. This way we can take a look at everything and offer some assistance. If you don't notice a message soon, make sure to check your spam and junk folders.
We look forward to hearing from you. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
It’s been broken more than it has been working
on September 3, 2019
Posted by: hollywoodbayou
from Shreveport LA
Terrible. Noisy. Serviceman out 5 times this month.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA, GE_Appliances , September 4, 2019
Hello hollywoodbayou - We appreciate your review and we’re sorry for your experience. If you will email your details to eResponse@geappliances.com, we’ll be happy to look into this for you. In your email, please be sure to include a copy of your review, your name, address, phone number and the model and serial numbers for your ice maker. Thanks, again, for your feedback.
Written by a customer while visiting geappliances.com
Customer Rating
1
No exterior stainless steel door
on October 16, 2019
Posted by: Cindyrae
from Ga
The icemaker itself makes great ice! But the icemaker it self came without an exterior stainless steel door and handle. We were told that we would have to pay extra for the door and handle. Therefore, for now it sits in our Brand new kitchen like this! not a satisfied customer! I would totally have recommended IF I had a door! We have purchase numerous Ge products without a problem until this ice maker.
No, I would not recommend this to a friend.
Features
5
Performance
5
Quality
1
Value
1
Response from geappliances.comBy SHARON@GEA, GE_Appliances , October 18, 2019
Hi Cindyrae - Thanks for your review. For more help with your ice maker concerns, please reach out to us by email at the following link so we may review your situation: http://www.geappliances.com/ge/service-and-support/contact.htm?icid=GEARtopnav-contact
We appreciate your feedback and look forward to hearing from you.
We appreciate your feedback and look forward to hearing from you.
Written by a customer while visiting geappliances.com
Customer Rating
5
GE Profile Series - UNC15NJII
on October 6, 2016
Posted by: Grendal
from Bogalusa, LA, United States
I've had my new ice maker for almost 2 months and I enjoy the nugget ice.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Disaster
on November 4, 2020
Posted by: Jason316
from Oklahoma City
Our nugget ice machine is very loud and now the drain pump willl not shut off. I clean it as I should and even use a very high end water filtering system. I do not recommend. I have only had this for about 2 years and currently unplugged out of warranty and several thousands wasted on poor quality machine.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce@GEA, GE_Appliances, November 5, 2020
Hello Jason316- We're sorry for your experience. For more help with your concerns, please reach out to us by email at the following link: https://www.geappliances.com/ge/service-and-support/contact-others.htm. We appreciate your feedback and look forward to hearing from you.
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the Look!
on January 31, 2017
Posted by: Annapolisgirl
from Maryland City, MD, United States
Looks amazing in my kitchen! Love the small ice!!!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
4
Written by a customer while visiting geappliances.com