Customer reviews from geappliances.com
GE - 15" 26-Lb. Freestanding Ice maker with Nugget Clear Ice - Custom Panel Ready
Average customer rating
4.3
(139 Reviews)
Rating breakdown 139 reviews
5 Stars
102
4 Stars
14
3 Stars
3
2 Stars
4
1 Star
16
86%of customers recommend this product.
(
113 out of
132)
Customer Reviews for GE - 15" 26-Lb. Freestanding Ice maker with Nugget Clear Ice - Custom Panel Ready
Customer Rating
1
Better be nimblw and small to do maintenance
on June 3, 2025
Posted by: Laxdad
Unless you are a contortionist. Trying to clean this thing is ridiculous. Black mold , instructions tell tiu to turn water valve off. Where? Put toxic cleaning soulition in , where? Lay on the foor and reach into the vack pulling the hose off to ckean take parts off and back on. Not to mention the super hug price it was when first came out
Response from geappliances.comBy Adrian, GE_Appliances, June 6, 2025
We are more than happy to assist you with the cleaning of this ice maker. Properly cleaning and maintaining your ice maker will enable the appliance to look and perform at its best. We have provided some information regarding the cleaning and maintenance for the UNC15NJII model here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=23410
Written by a customer while visiting geappliances.com
Customer Rating
2
Excellent ice but a headache
on December 11, 2024
Posted by: STLshopper
from Saint Louis
So glad I purchased the 5 year warranty on this item techs have been out so many times and at this point they told me they have replaced 100% of the parts. My family and I absolutely love this ice maker but wow what a nightmare and poor engineering. You will find as the other reviews that the pump after a while will never stop running and is very loud. My guess is the lines get clogged with black mold that you can visibly see. Poor design but an amazing quality ice maker. We paid a ton for this product I would expect more from GE. Happy for anyone from GE to contact me happy to show you anything you need to see to hopefully fix this and all the other issues in these reviews.
Features
5
Performance
2
Quality
1
Value
2
Response from geappliances.comBy Jonathon, GE_Appliances, January 2, 2025
We are sorry to hear about the numerous repair visits that have been needed. We'd like to help out with this. We will be reaching out for more information, please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
2
Buy a different one
on November 29, 2024
Posted by: Lanier12
from Jackson TN
Ice maker is loud. Clean it every month and it seems to get louder and louder. I would buy a different product. Paid too much to have this much trouble.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
2
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, December 13, 2024
We have provided some normal icemaker noises at the link below. If you are experiencing any noise not listed, we advise scheduling service with one of our certified technicians. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23435&_ga=2.187703649.832851412.1733755395-507723860.1707936747
https://products.geappliances.com/appliance/gea-support-search-content?contentId=23435&_ga=2.187703649.832851412.1733755395-507723860.1707936747
Written by a customer while visiting geappliances.com
Customer Rating
1
Waste of $
on July 31, 2024
Posted by: Sneatherlin
We have had this unit for almost two years and it has not worked consistently. Reach out to GE and we’re told to call a repair tech , they don’t have any in our area. We did that and the person had no idea how it worked. Biggest waste of money ever. So tired of appliances not lasting or working when they cost a small fortune and manufacturers not standing behind them or having personnel to fix them !
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Michael, GE_Appliances, July 31, 2024
We would like to help with your icemaker. An agent will be reaching out to you via email, please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
3
Love the ice, not the ice maker!
on December 9, 2023
Posted by: MrsP62
Love the nugget ice for sure. But…the ice maker ‘screamed’ the worst sound ever. Finally had a plumber diagnose the problem. Water pressure was too high. Totally fixed that issue. Now it won’t drain and then machine just shut off. Can’t turn it back on. GE repair sent a very kind gentleman to fix it. He had never worked on this machine before. I had to tell him what I read on another site to help him ‘fix’ the problem. It was a switch. Machine worked for 24 hrs and now it isn’t working again! Now what? Same guy to fix what wasn’t fully fixed in the first place?
Response from geappliances.comBy Adrian, GE_Appliances, December 18, 2023
Greetings! Thank you for leaving us a review. We are so sorry to hear of your ongoing issues with this icemaker. This is in no way the consumer experience that we strive for, and we will be sure to pass these comments along to the appropriate teams for review. We recommend scheduling service again to get this issue resolved. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
We are honored that you chose GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEApplinaces
We are honored that you chose GE Appliances for your home. Please let us know if we can be of any further assistance. - Adrian@GEApplinaces
Written by a customer while visiting geappliances.com
Customer Rating
1
Repaired three times, replaced once.
on June 16, 2023
Posted by: J4G6
from Huntsville, TX
This machine has been nothing but a nightmare. It was purchased and installed by our builder when our house was completed in July of 2020. Since then, it has been repaired three times and replaced once. I really want to like the machine but it is a constant chore.
First, the drain pump, then a board, then a complete replacement, and then another board.
Between mechanical and electrical issues, it also randomly runs the pump continuously for hours, sometimes overnight. Every time it does that I have to kill the breaker to it so it can do a complete reset. Turning it off at the control panel does not fix the issue. All this has happened in less than three years!
It is only a matter of time before I have to call in for service again. It averages about every six months and the last time it was repaired was October of 2022 so we're just past the eight month mark.
If the new updated model has addressed all the issues, I'd like to have that replace my current lemon.
First, the drain pump, then a board, then a complete replacement, and then another board.
Between mechanical and electrical issues, it also randomly runs the pump continuously for hours, sometimes overnight. Every time it does that I have to kill the breaker to it so it can do a complete reset. Turning it off at the control panel does not fix the issue. All this has happened in less than three years!
It is only a matter of time before I have to call in for service again. It averages about every six months and the last time it was repaired was October of 2022 so we're just past the eight month mark.
If the new updated model has addressed all the issues, I'd like to have that replace my current lemon.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon@GEA, GE Appliances , June 16, 2023
Hello - Thank you so much for taking a moment to reach out and share everything that has been going on. We're so sorry that you've experienced so much trouble with this model. That is not the kind of experience we want for anyone to deal with.
We're going to have one of our agents reach out over email to gather some additional information. This way we can take a look at everything and offer some assistance. If you don't notice a message soon, make sure to check your spam and junk folders.
We look forward to hearing from you. - Jonathon@GEA
We're going to have one of our agents reach out over email to gather some additional information. This way we can take a look at everything and offer some assistance. If you don't notice a message soon, make sure to check your spam and junk folders.
We look forward to hearing from you. - Jonathon@GEA
Written by a customer while visiting geappliances.com
Customer Rating
1
horable
on March 9, 2023
Posted by: mbleton
from napa, Calif.
super noisy. and after 6 months of use the inside is solid black mold.
No, I would not recommend this to a friend.
Features
4
Performance
2
Quality
1
Value
1
Response from geappliances.comBy Kacie@GEA, GE_Appliances, March 10, 2023
Hello - We're deeply sorry that this unit has been super noisy and that you're finding black mold on the inside. Know that if you have hard water, the mineral deposits from the hard water can turn black and show up on the unit, making it seem like there is mold in the unit. We do recommend that you follow the cleaning instructions on page 16 of the use and care manual here: https://products.geappliances.com/MarketingObjectRetrieval/Dispatcher?RequestType=PDF&Name=49-1000436.pdf&_ga=2.12762487.1715391974.1678379463-651222579.1678379463. We do also advise that you check to see if you have hard water. You can check out this article for checking your water hardness level: https://products.geappliances.com/appliance/gea-support-search-content?contentId=19178&_ga=2.1519670.647089421.1678106827-1263272434.1677112809. Lastly, know that you have a one-year warranty with us that you can take advantage of by calling 1-800-432-2737. Our technicians are always happy to help. Come back to us if you have additional questions. -Kacie@GEA
Written by a customer while visiting geappliances.com
Customer Rating
5
Love the pellet ice!!
on March 6, 2023
Posted by: The Chef Extrodinare
from Birmingham, AL
Looks great in my kitchen and we love the pellet ice!
I would recommend this to a friend!
Features
5
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com