Customer reviews from sony.com
Sony - 65" Class (64-1/2" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV
Average customer rating
4.7
(105 Reviews)
Rating breakdown 105 reviews
5 Stars
80
4 Stars
21
3 Stars
1
2 Stars
3
1 Star
0
97%of customers recommend this product.
(
94 out of
97)
Customer Reviews for Sony - 65" Class (64-1/2" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV
Customer Rating
2
don' buy
on September 9, 2014
Posted by: seattleviewer
at times the picture will jump, very annoying. i noticed it watching shows from cbs, abc and nbc. on blueray discs the mouth and sound is not synced. 4k is still years away. another tv will have just a good a picture and much cheaper
Response from sony.comBy Claudia, Sony Support, September 12, 2014
If the video and audio are out of sync, please check the instructions in this link:
https://us.en.kb.sony.com/app/answers/detail/a_id/39698/p/61659,62766,93313,93963/c/65,66/kw/sound%20and%20video%20sync
To enjoy the 4K Ultra High Definition in your TV, please check the instructions in this link:
https://us.en.kb.sony.com/app/answers/detail/a_id/43094/p/61659%2C62766%2C93313%2C93963/c/65%2C66/kw/4k
https://us.en.kb.sony.com/app/answers/detail/a_id/39698/p/61659,62766,93313,93963/c/65,66/kw/sound%20and%20video%20sync
To enjoy the 4K Ultra High Definition in your TV, please check the instructions in this link:
https://us.en.kb.sony.com/app/answers/detail/a_id/43094/p/61659%2C62766%2C93313%2C93963/c/65%2C66/kw/4k
Written by a customer while visiting sony.com
Customer Rating
4
AWESOME PICTURE ** IF ** YOU HAVE 4K CONTENT
on September 29, 2014
Posted by: Sabuian
When you can watch TV in 4k the picture is amazing it almost looks like a 3D picture. However when watching regular 1080 content with the so called up scaling I don't see a big difference then watching a normal 1080 TV. Not sure yet if it was worth spending the extra money on a 4k tv due to the lack of 4k content unless you have another $600 to buy the sony 4k media player. But like I said 4k pic is amazing. At least I'm ahead of the game when the 4k signal becomes more available.
I would recommend this to a friend!
Response from sony.comBy Jeannette, Sony Support, October 2, 2014
Hello, the simulated 4K image will vary based on the source content your are playing, we do recommend to use a High speed HDMI cord , check the resolution and aspect ratio of those units. For information please visit the link below:
https://us.en.kb.sony.com/app/answers/detail/a_id/43094/p/61659%2C62766%2C93313%2C93963/c/65%2C66/kw/cannot%20upscale%201080%20to%204k
https://us.en.kb.sony.com/app/answers/detail/a_id/43094/p/61659%2C62766%2C93313%2C93963/c/65%2C66/kw/cannot%20upscale%201080%20to%204k
Written by a customer while visiting sony.com
Customer Rating
2
Bad choice
on December 28, 2014
Posted by: Disappointed10
Was suppose to be 4k at 60hz. Only 4k at 30hz. Misleading advertising.
No, I would not recommend this to a friend.
Response from sony.comBy Joffrey, SonySupport, January 2, 2015
Hi Disappointed10,
Thanks for bringing this to our attention. We will forward your information to the proper department. Thank you for your feedback.
Thanks for bringing this to our attention. We will forward your information to the proper department. Thank you for your feedback.
Written by a customer while visiting sony.com
Customer Rating
3
Great 4K Picture
on December 16, 2014
Posted by: CrazyTrain
Before I can recommend this TV to a friend, I would like to know from Sony if this TV has HDMI 2.0 and HDPC 2.2 ports. It will not upscale video feed from Dish network. Great picture from my Blu-ray player.
No, I would not recommend this to a friend.
Response from sony.comBy Oscar, Sony Support, December 16, 2014
Hello, thank you for your message. All Sony 4K Ultra HD TVs are already equipped with HDMI® 2.0 and the latest copy protection (HDCP 2.2) that allows you to connect various compatible 4K media boxes.
2014 4K BRAVIA® TVs support the HDCP2.2 protocol when using the HDMI 1 input or the HDMI 2 input on the back of the TV.
NOTE: More information regarding the HDMI 2.0 standard, including HDCP 2.2 is available at HDMI.org.
2014 4K BRAVIA® TVs support the HDCP2.2 protocol when using the HDMI 1 input or the HDMI 2 input on the back of the TV.
NOTE: More information regarding the HDMI 2.0 standard, including HDCP 2.2 is available at HDMI.org.
Written by a customer while visiting sony.com
Customer Rating
2
Jerky Video and AV Synch Issues
on November 27, 2014
Posted by: Octo10
I really wanted to like the x850b, but it gave me headaches to watch. There are noticeable lip synch issues. The mouths and the sound were out of synch. The other major issue I had was that when there is a lot of action, the display seemed to go black for brief moments, which makes the action look jumpy and unnatural. I guess Sony thinks these are desirable "effects". However, they just annoyed us. I have always bought Sony TVs, but I do not like the direction they are taking the XBR line. I am going to take a look at some of the other 4k brands.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, December 1, 2014
Hi Octo10, We are sorry for what happened here. Please allow us to help you and make this a better experience. Kindly check our website for the troubleshooting steps about this issue. The website is https://us.en.kb.sony.com/app/answers/detail/a_id/32837/kw/lip%20sync%20issue/p/61659,62766,93313,93963/c/65,66/related/1.
Written by a customer while visiting sony.com
Posted by: Peaches
Verified Purchase:Yes
Excellent TV, HOWEVER, my Direct TV cable bill is
$103.00 per month and I have yet to see a program in 4K
or one in 3D. You have to pay extra to see either of these
features.
$103.00 per month and I have yet to see a program in 4K
or one in 3D. You have to pay extra to see either of these
features.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Goober
Verified Purchase:Yes
Great TV
I would recommend this to a friend!
Response from sony.comBy Jen, Sony Support, March 12, 2015
Hi Goober, We’re glad to hear that this unit meet your expectation. thanks for posting your review.
Written by a customer while visiting sony.com
Posted by: JMP1
Verified Purchase:Yes
I have had this TV for a few months now and I still can't get over how happy it makes me every time I watch it. Great colors, solid features. I highly recommend it.
I would recommend this to a friend!
Response from sony.comBy Ella, Sony Support, April 13, 2015
Hi JMP1, we're glad to hear that you're very much satisfied with your new TV. We thank you for choosing and recommending Sony, enjoy! Regards,
Written by a customer while visiting sony.com