Customer reviews from sony.com
Sony - 55" Class (54-5/8" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV
Average customer rating
4.6
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
126
4 Stars
28
3 Stars
9
2 Stars
2
1 Star
6
92%of customers recommend this product.
(
143 out of
155)
Customer Reviews for Sony - 55" Class (54-5/8" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV
Customer Rating
4
Great Picture, Sound is poor
on September 28, 2014
Posted by: Anonymous
Picture is great. Sound is poor
I would recommend this to a friend!
Response from sony.comBy Oscar, Sony style, October 4, 2014
Thank you for your feedback and for choosing SONY. We kindly recommend you visiting:
https://us.en.kb.sony.com/app/answers/detail/a_id/38453/p/61659,62766,93313,93962/c/65,66/kw/speakers
https://us.en.kb.sony.com/app/answers/detail/a_id/38453/p/61659,62766,93313,93962/c/65,66/kw/speakers
Written by a customer while visiting sony.com
Posted by: JanRichie
Verified Purchase:Yes
This TV is beyound regular HD quality - it's truly amazing!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
2
Sound bar with optical fails with netflix
on October 17, 2014
Posted by: ztalu
The TV picture is great but I am considering returning due to the audio optical out connection causing a lot of grief! There is a loud strange noise that occurs if I turn off the TV before the sound bar or start and stop the video on netflix. The sound was so loud I actually blew a speaker on my sound bar. I have already replaced the sound bar per the sony technical help line's advice and still have the same issue.
No, I would not recommend this to a friend.
Response from sony.comBy Oscar, Sony Support, October 20, 2014
Hello ztalu, thank you for bringing this to our attention. In regards to your concern it may not be an issue with your Sony TV. However, you could perform some troubleshooting steps. Remember that if you have a sound bar hook up in your TV, the sound goes out through the sound bar not your TV. You could try to hook up your sound bar to a cable box and will notice the same situation. If you do not have the same situation, try to perform some steps in the link below:
https://us.en.kb.sony.com/app/answers/detail/a_id/43126/kw/sound%20bar/p/61659%2C62766%2C93313%2C93962/c/65%2C66/related/1
https://us.en.kb.sony.com/app/answers/detail/a_id/43126/kw/sound%20bar/p/61659%2C62766%2C93313%2C93962/c/65%2C66/related/1
Written by a customer while visiting sony.com
Customer Rating
4
NICE SET
on October 28, 2014
Posted by: bocci
Picture is fine. Awaiting 4K content.
Internet browser is slow.
2 remotes? both are clumsy.
Controllers and navigation of such are poorly designed.
Lack of a TRUE (hard copy) MANUAL is despicable.
Internet browser is slow.
2 remotes? both are clumsy.
Controllers and navigation of such are poorly designed.
Lack of a TRUE (hard copy) MANUAL is despicable.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Great Looking TV ever, Picture quality is awsome!!
on September 26, 2014
Posted by: RoryCannon
Great Looking TV ever, Picture quality is awsome!! Really sharp and the 3D technology is great!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
4
Great TV; needs better software (and HW) for UI
on February 23, 2015
Posted by: Europa
Verified Purchase:Yes
The TV delivers a nice* picture and has a great menu of options and extras. Thin bezel; looks great. Sound is adequate.
The software that runs the UI needs a revision, though:
Negatives about the software:
- Navigating is a pain - inconsistent menus and commands; third-party apps don't follow convention
- Remote lacks an "EXIT" button, bringing you back to the main TV signal (and the third-party apps all respond differently/have different menus). The "RETURN" button doesn't serve as an "EXIT" button.
- When starting up with the input on a source that's not delivering signal (e.g. a DVD player that's turned off), for some reason the TV cycles for 20 seconds searching for signal, and starting up. Frustrating.
- Web browser is unusable
- Navigating is a pain - inconsistent menus and commands; third-party apps don't follow convention
- Remote lacks an "EXIT" button, bringing you back to the main TV signal (and the third-party apps all respond differently/have different menus). The "RETURN" button doesn't serve as an "EXIT" button.
- When starting up with the input on a source that's not delivering signal (e.g. a DVD player that's turned off), for some reason the TV cycles for 20 seconds searching for signal, and starting up. Frustrating.
- Web browser is unusable
On the *plus* side:
- Tons of menu and customization options available
- You can customize "sticky" settings so it'll remember your preferences for different inputs (i.e. TiVo settings are different from Blu-Ray settings).
- Third-party apps are plentiful
- Tons of menu and customization options available
- You can customize "sticky" settings so it'll remember your preferences for different inputs (i.e. TiVo settings are different from Blu-Ray settings).
- Third-party apps are plentiful
*It's no plasma, that's for sure, even in 4K. How viewers could ever sacrifice plasma for LED pictures, I'll never know. I kept my plasma TV.
I would recommend this to a friend!
Response from sony.comBy Ella, Sony Support, February 25, 2015
Hi Europa, its good to hear that you loved the purchase despite the issues. I'll forward your feedback to the proper department. Regards,
Written by a customer while visiting sony.com
Customer Rating
5
Can I Really Be In Love With My TV?
on September 27, 2014
Posted by: ACK2LAX
By far the best picture I've ever seen and the TV is very intuitive an easy to set up. I'm pretty sure two friends went out and traded their Samsung for Sony after watching Game of Thrones on my TV.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: fflyingcloud
Verified Purchase:Yes
TV has a great picture and many useful features
I would recommend this to a friend!
Written by a customer while visiting sony.com