Customer reviews from sony.com
Sony - 55" Class (54-5/8" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV
Average customer rating
4.6
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
126
4 Stars
28
3 Stars
9
2 Stars
2
1 Star
6
92%of customers recommend this product.
(
143 out of
155)
Customer Reviews for Sony - 55" Class (54-5/8" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV
Posted by: Garyr83
Gender:Male
Verified Purchase:Yes
For the money I wish I would have bought the OLED 55 which I found for the same price two weeks later instead of this 65.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Skwoop21
Gender:Male
Verified Purchase:Yes
I purchases this TV around 2014 and the picture and sound quality is still superb. However, I am limited to what I can watch because the streaming apps and PS Now are no longer supported and cannot be updated. It's like I was sold something I could only actually benefit from for a year or two. No ability to upgrade, no trade-in or replacement option, just a pretty picture. The point of me purchasing this TV was that it was considered ahead of the times and would be supported for upgrades.
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: Blueriver
Gender:Male
Verified Purchase:Yes
I love the features and picture quality of this TV.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: ExtremelyDisappointedSony
Gender:Male
Verified Purchase:Yes
I own and have owned a lot of Sony products over the years because I always felt they made quality products. My last two purchases, an XBR-55x850B and a bluray player with internet access have been huge disappointments because the online features have been disabled by Sony. Sorry Sony but my next purchases will not be Sony products!
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Posted by: JohnD5th
Gender:Male
Verified Purchase:Yes
PROBLEM ! Ocasional Flashing Horizontal Lines. Fixed by unplugging TV for 1 min.
I would recommend this to a friend!
Response from sony.comBy Sony North America Customer Support, August 22, 2017
Hi, JohnD5th, We're very sorry for your bad experience here. Please allow us to help you and make this a better experience. If the issue persists, you may check and follow the troubleshooting step on the link below:
https://us.en.kb.sony.com/app/answers/detail/a_id/42981.
Regards, _Bob
https://us.en.kb.sony.com/app/answers/detail/a_id/42981.
Regards, _Bob
Written by a customer while visiting sony.com
Posted by: jimmacm
Gender:Male
Verified Purchase:Yes
Needs a comprehensive users manual and an installed browser!!
No, I would not recommend this to a friend.
Written by a customer while visiting sony.com
Customer Rating
5
SONY ROCKS & ROLLS
on July 5, 2015
Posted by: Will48
We purchased ours back on April 20,2015. We have always chosen SONY products over the years. Great quality and dependability were our reasons..
The excellent picture quality is breath taking, just like you were there! We are very satisfied with our purchase and we keep Netflix busy with movie after movie, so enjoyable on this product.
I would recommend getting the sound bar to go with it. We chose the HTCT770. It gives you the theater quality sound.
Buy it and set back and enjoy it. You will be glad you did.
The excellent picture quality is breath taking, just like you were there! We are very satisfied with our purchase and we keep Netflix busy with movie after movie, so enjoyable on this product.
I would recommend getting the sound bar to go with it. We chose the HTCT770. It gives you the theater quality sound.
Buy it and set back and enjoy it. You will be glad you did.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: MarinaCat17
Verified Purchase:Yes
The picture on this TV is simply amazing. I stream a lot of programming and have no problems with the refresh rate on this set. The one problem that I do have is a random lip sync issue. Sometimes the lip sync is off for OTA broadcast, sometimes it's off for shows streaming. When there is a lip sync issue it is pretty severe and distracting from the viewing enjoyment of the program being watched. The issue does not happen every time and it's strange because I have two other TVs set up the same way and have no issues. Aside from that it's a wonderful product.
I would recommend this to a friend!
Response from sony.comBy Jeannette, Sony Support, May 24, 2015
Hello MarinaCat17! We would like to recommend to try the steps available through the following link to try to solve the isue with the audio delay:
https://us.en.kb.sony.com/app/answers/detail/a_id/39698/p/61659%2C62766%2C93313%2C93962/c/65%2C66/kw/audio%20delay
https://us.en.kb.sony.com/app/answers/detail/a_id/39698/p/61659%2C62766%2C93313%2C93962/c/65%2C66/kw/audio%20delay
Written by a customer while visiting sony.com