Customer reviews from sony.com
Sony - 55" Class (54-5/8" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV
Average customer rating
4.6
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
126
4 Stars
28
3 Stars
9
2 Stars
2
1 Star
6
92%of customers recommend this product.
(
143 out of
155)
Customer Reviews for Sony - 55" Class (54-5/8" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV
Customer Rating
1
Warning!! Do not buy this TV
on May 21, 2015
Posted by: AvinashKaushik
I also got a defective unit like the one posted earlier. There is lot of clouding. They sent me a replacement which was refurbished and that was even worse. I am thinking of going away from Sony now!!!
No, I would not recommend this to a friend.
Response from sony.comBy Jeannette, Sony Support, May 24, 2015
Hello AvinashKaushik! We apologize for any inconvenience caused by the replacement process, you have gone through, please allow us to review your case to make sure that everything was handled properly, email us at socialsupport@am.sony.com and include your contact information, Event ID number, model, serial number with a description of the issue you are experiencing with this unit. We will get back to you as soon as possible with a solution.
Written by a customer while visiting sony.com
Posted by: donmessec
Verified Purchase:Yes
I have had this set about a month. Setup was easy, the box construction really helps this be a one person setup on stand. Streaming is far better than my older LG set. Picture is marvelous overall and I do not have illumination issues in the corners when content is playing - graphic banners, EG Hulu+ banner while waiting for content, is darker in the corners. One issue comes up occasionally, that is an error message when connected to online content that grays out the screen. The message is something along the lines of "Browser will shut down due to internal connection error." It is obviously connected to content but I can not get rid of the grey down and message, even with a restart. I suspect this will be cured with a software or firmware update. Very happy with this TV, would (just might) buy again. The software issue is simply an occasional annoyance and less so than my experiences with some other brands.
I would recommend this to a friend!
Response from sony.comBy Joffrey, SonySupport, May 18, 2015
Hi donmessec,
We appreciate bringing this to our attention and we are more than happy to take a look on this matter. Thank you for choosing Sony!
We appreciate bringing this to our attention and we are more than happy to take a look on this matter. Thank you for choosing Sony!
Written by a customer while visiting sony.com
Posted by: Silverstar12
Verified Purchase:Yes
Amazing tv at s great price with excellent picture. Easy to setup and install. Other reviewers claim that sometime part of the picture could be hazy, all u have to do is tune your tv a little bit and it will be gone. Sound us acceptable as well. Great price performance than the Samsung.
I would recommend this to a friend!
Response from sony.comBy Jerome, Sony Support, May 18, 2015
Hi Silverstar12 , That's what we like to hear. It's nice to know that you are happy with the TV's quality and performance.
Written by a customer while visiting sony.com
Posted by: fefonfx888
Verified Purchase:Yes
so far the best image I've seen in no pro monitor.
I would recommend this to a friend!
Response from sony.comBy -Jen, Sony Support, May 14, 2015
Hi fefonfx888, good to know that that you're happy with your purchase. Thank you for choosing Sony.
Written by a customer while visiting sony.com
Posted by: Annoying
Verified Purchase:Yes
The screen is like a mirror at night, any light in room reflects back at the watcher. Picture has to be adjusted for night and day watching, to account for brightness at night.
I also purchased along with at HT-CT770 Sound Bar. TV doesn't alway turn on sound bar automatically. Sometimes I have to recycle power on TV to start sound Bar. Definitely need sound bar, sound from tv alone is very poor!
3D is basically useless, picture quality in bad. The only reason I bought the 3D model was because it has a black frame. If you don't mind the silver frame and then don't 3D get it.
I have a 5 year old Sony KDL46EX720 and find the the picture is much better and without glare from lights in room at night.
I also purchased along with at HT-CT770 Sound Bar. TV doesn't alway turn on sound bar automatically. Sometimes I have to recycle power on TV to start sound Bar. Definitely need sound bar, sound from tv alone is very poor!
3D is basically useless, picture quality in bad. The only reason I bought the 3D model was because it has a black frame. If you don't mind the silver frame and then don't 3D get it.
I have a 5 year old Sony KDL46EX720 and find the the picture is much better and without glare from lights in room at night.
No, I would not recommend this to a friend.
Response from sony.comBy Ella, Sony Support, May 11, 2015
Hi Annoying, its sad to heat that you're not pleased with your purchase. Let me pass this to the proper department. Thank you.
Written by a customer while visiting sony.com
Posted by: DoxieMom2
Verified Purchase:Yes
I cannot tell you how thrilled I am with my purchase. Every program is so sharp and clear. I sometimes lose myself in the picture. It is all so life-like. I have never had a television I enjoyed so much.
Thank you, Sony!
I would recommend this to a friend!
Response from sony.comBy -Jen, Sony Support, May 8, 2015
Hi DoxieMom2 , This is what we like to hear. We're glad that you're very much satisfied with this Sony TV. It's our pleasure to serve you the best products. Thank you for choosing Sony.
Written by a customer while visiting sony.com
Posted by: Pepelover
Verified Purchase:Yes
Money well spent. The TV is simply amazing.
I would recommend this to a friend!
Response from sony.comBy -Jen, Sony Support, May 6, 2015
Hi Pepelover, Thank you for your feedback. It's good to hear that you are satisfied with your purchase. Enjoy watching. –Jen
Written by a customer while visiting sony.com
Posted by: HOMER47
Verified Purchase:Yes
GREAT PRICE. CRYSTAL CLEAR HD PICTURE & AMAZING 3D. THE SPEAKER SYSTEM IS MARGINAL. YOU WILL NEED A HOME THEATER SOUND SYSTEM INORDER TO COMPLIMENT THE AWESOME PICTURE QUALITY. WORKS GREAT FOR A WALL MOUNT.
I would recommend this to a friend!
Response from sony.comBy -Jen, Sony Support, May 6, 2015
Hi HOMER47, Thank you for taking the time to tell us what pleases you with your Sony TV. We’re happy to hear that you are enjoying everything in it.Enjoy watching!
Written by a customer while visiting sony.com