Customer reviews from sony.com
Sony - 55" Class (54-5/8" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV
Average customer rating
4.6
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
126
4 Stars
28
3 Stars
9
2 Stars
2
1 Star
6
92%of customers recommend this product.
(
143 out of
155)
Customer Reviews for Sony - 55" Class (54-5/8" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV
Posted by: sonyofagun
Verified Purchase:Yes
very clear pics ,,, makeup people must work harder !
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: Crr1927
Verified Purchase:Yes
Beautiful,clear picture
I would recommend this to a friend!
Response from sony.comBy -Jen, Sony Support, May 5, 2015
Hi Crr1927 , Good to know that you like the picture quality of this Sony TV. Thank you for posting your review.
Written by a customer while visiting sony.com
Customer Rating
5
Took The Plunge into 4K
on December 27, 2014
Posted by: dscotti
Great picture and easy to navigate through the menu. The sound is good but not very loud. This TV is more made to send the audio through an AV Receiver. Since I don't always have my receiver on, I have to navigate to the Audio settings and change it from TV to Audio each time. Kind of wish there was an automatic setting for this.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: MarinaCat17
Verified Purchase:Yes
The picture on this TV is simply amazing. I stream a lot of programming and have no problems with the refresh rate on this set. The one problem that I do have is a random lip sync issue. Sometimes the lip sync is off for OTA broadcast, sometimes it's off for shows streaming. When there is a lip sync issue it is pretty severe and distracting from the viewing enjoyment of the program being watched. The issue does not happen every time and it's strange because I have two other TVs set up the same way and have no issues. Aside from that it's a wonderful product.
I would recommend this to a friend!
Response from sony.comBy Jeannette, Sony Support, May 24, 2015
Hello MarinaCat17! We would like to recommend to try the steps available through the following link to try to solve the isue with the audio delay:
https://us.en.kb.sony.com/app/answers/detail/a_id/39698/p/61659%2C62766%2C93313%2C93962/c/65%2C66/kw/audio%20delay
https://us.en.kb.sony.com/app/answers/detail/a_id/39698/p/61659%2C62766%2C93313%2C93962/c/65%2C66/kw/audio%20delay
Written by a customer while visiting sony.com
Customer Rating
4
Sony 4K
on December 18, 2014
Posted by: Anonymous
Some features are difficult to understand. User codes, log-in Pins, creating accounts and general operations are too complex for their purpose. The many reason is to provide security. This I do understand. However, it appears the necessity to provide the security is overshadowed by its complexity.
I would recommend this to a friend!
Response from sony.comBy Oscar, Sony Support, December 20, 2014
Hello Nunzio, thank you for your feedback and for choosing SONY.
Written by a customer while visiting sony.com
Customer Rating
1
Love the picture, hate the reliability
on December 27, 2014
Posted by: mcratcli
We purchased the TV in July of 2014. I dearly love the picture quality and the capabilities of the television. However, on Dec. 23rd, the picture started acting up and the screen went black. I had to unplug the TV just to get it to respond to the remote control or the manual controls on the back. Over the last few days, the TV would work for an hour or two and then would flicker and go out again. The last time I attempted to turn on the TV, it didn't respond at all. I am waiting for Sony service to contact me.
No, I would not recommend this to a friend.
Response from sony.comBy Joffrey, SonySupport, December 30, 2014
Hi mcratcli,
We appreciate bringing this to our attention and we are more than happy to take a look on this matter. Please reach us out at socialsupport@am.sony.com. Let us see what we can do to help you. Thanks.
We appreciate bringing this to our attention and we are more than happy to take a look on this matter. Please reach us out at socialsupport@am.sony.com. Let us see what we can do to help you. Thanks.
Written by a customer while visiting sony.com
Customer Rating
5
I love it
on December 9, 2014
Posted by: OldAnth
We get our TV off a roof antenna. This set was easy to set up and works great. Also the Smart TV stuff is easy.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Posted by: lemarw
Verified Purchase:Yes
Don't waste your money and time on the other guys ( LG, Panasonic, etc) What's the old saying, you get what you pay for. This is the ultimate TV. QUALITY
I would recommend this to a friend!
Response from sony.comBy -Jen, Sony Support, April 30, 2015
Hi lemarw, Awesome! This is what we want to hear, glad that you are satisfied with this Sony TV. Thank you for posting you review and promoting Sony products, we appreciate it.
Written by a customer while visiting sony.com