Customer reviews from sony.com
Sony - 55" Class (54-5/8" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV
Average customer rating
4.6
(171 Reviews)
Rating breakdown 171 reviews
5 Stars
126
4 Stars
28
3 Stars
9
2 Stars
2
1 Star
6
92%of customers recommend this product.
(
143 out of
155)
Customer Reviews for Sony - 55" Class (54-5/8" Diag.) - LED - 2160p - Smart - 3D - 4K Ultra HD TV
Customer Rating
5
Beautiful picture!
on October 29, 2014
Posted by: Garbo
This Sony TV has a mouth open, blown away fantastic picture!
All my Sony TVs do...they have the best pictures and are totally reliable...no glitches or problems.
My only criticism is that the sound could be a bit more robust...
Otherwise it's incredible picture, ease of set up and unobtrusive, great looking thin design makes it the best purchase for anyone who wants the best quality in a tv on the market and a worry free purchase.
All my Sony TVs do...they have the best pictures and are totally reliable...no glitches or problems.
My only criticism is that the sound could be a bit more robust...
Otherwise it's incredible picture, ease of set up and unobtrusive, great looking thin design makes it the best purchase for anyone who wants the best quality in a tv on the market and a worry free purchase.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
4
cool,operator
on October 29, 2014
Posted by: 241950
Better than my samsung,tv
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
4
NICE SET
on October 28, 2014
Posted by: bocci
Picture is fine. Awaiting 4K content.
Internet browser is slow.
2 remotes? both are clumsy.
Controllers and navigation of such are poorly designed.
Lack of a TRUE (hard copy) MANUAL is despicable.
Internet browser is slow.
2 remotes? both are clumsy.
Controllers and navigation of such are poorly designed.
Lack of a TRUE (hard copy) MANUAL is despicable.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Best XBR yet and I have owned 10 so far
on October 25, 2014
Posted by: Truelygr8
I bought two at the same time one XBR 850A and one XBR850B and the B, is the one I am reviewing. I own and have owned ONLY SONY ,since they were introduced in the mid 80's. Once you get the setting down to your taste, everything is perfection. My only issue is light distribution, edge lite TV's in general aren't the best. Full array TV's are. OLED will solve all those issues. For now, everything seems life like, brilliant, precise and perfect. You couldn't ask for anything better. Anyone that even tries to tell you that LG, or Samsung or another brand, is better, just cant afford the a Sony. I wish I had waited a few months and could have save 1k per TV but that is how the market works. For me, if you cant the finest, wait don't settle and try and convince everyone that you as good a TV as a SONY. Your just trying to compare a Mercedes to a Cadillac.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
great price
on October 22, 2014
Posted by: porkchop
we bought this tv because there are more 3d movies out there. the picture is the best. with 3d movies it's outstanding.clear and crisp and with the sound bar , a sony hts17 we purchased it's like being in a theater.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Exact Fit and it's a SONY
on October 18, 2014
Posted by: RedwoodGuy
Very nice TV. It fit my Wall Unit with 1/4" to spare on each side. Plenty of clearance at bottom and top for ventilation. My only concern is the use of the small IR Remote. I have a SONY Bravia AV Receiver with Sound Bar and wireless Sub-Woofer. Need some training, I guess, with the new Remote. Everything works great with standard Remote.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
2
Sound bar with optical fails with netflix
on October 17, 2014
Posted by: ztalu
The TV picture is great but I am considering returning due to the audio optical out connection causing a lot of grief! There is a loud strange noise that occurs if I turn off the TV before the sound bar or start and stop the video on netflix. The sound was so loud I actually blew a speaker on my sound bar. I have already replaced the sound bar per the sony technical help line's advice and still have the same issue.
No, I would not recommend this to a friend.
Response from sony.comBy Oscar, Sony Support, October 20, 2014
Hello ztalu, thank you for bringing this to our attention. In regards to your concern it may not be an issue with your Sony TV. However, you could perform some troubleshooting steps. Remember that if you have a sound bar hook up in your TV, the sound goes out through the sound bar not your TV. You could try to hook up your sound bar to a cable box and will notice the same situation. If you do not have the same situation, try to perform some steps in the link below:
https://us.en.kb.sony.com/app/answers/detail/a_id/43126/kw/sound%20bar/p/61659%2C62766%2C93313%2C93962/c/65%2C66/related/1
https://us.en.kb.sony.com/app/answers/detail/a_id/43126/kw/sound%20bar/p/61659%2C62766%2C93313%2C93962/c/65%2C66/related/1
Written by a customer while visiting sony.com
Customer Rating
2
Dimming is not good. Worse remote.
on October 15, 2014
Posted by: Saik
Overall tv is OK but the most annoying things are edge dimming and remote control. With the current dimming in this tv, when watching content with black background the borders are white washed and it is not pure black.
Why not provide 4K content for a price instead of making me buy the player separately.
The remote have never changed till now and it is the worse remote i ever had. When the TV has bluetooth why not make a bluetooth remote control too.
No, I would not recommend this to a friend.
Response from sony.comBy Jeannette, Sony Support, October 19, 2014
Hello Saik,
Thank you for your feedback, I will forward this information to the correct department for future reference.
Thank you for your feedback, I will forward this information to the correct department for future reference.
Written by a customer while visiting sony.com