Customer reviews from geappliances.com
GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss White
Average customer rating
4.5
(8,710 Reviews)
Rating breakdown 8,710 reviews
5 Stars
5,821
4 Stars
2,021
3 Stars
465
2 Stars
200
1 Star
203
92%of customers recommend this product.
(
6,815 out of
7,446)
Customer Reviews for GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss White
Customer Rating
3
Cheap piece of junk
on August 9, 2024
Posted by: censured
from edmonds wa
All of the components are very light I anticipate something will either break shortly and or become embrittled. When the door opens it is so light it bangs into the cabinet. Had to remove the items in the door. Ice maker is awful. sounds like a bomb when ice hits the tray.Water dispenser is an afterthought and unusable. There is a flat button and a piece of tubing too short for anything. A cup doesn’t fit under it and water splashes everywhere. Caveat emptor!
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, August 12, 2024
We're sorry to hear that you are less than satisfied with the quality of this refrigerator. We hope that the more you use your appliance the more you will like it.
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not purchase
on December 16, 2024
Posted by: Nickname222
from Melrose FL
12/9/24 refrigerator will not stay cold. The temp fluctuate from 38 to 60. Motor runs most of the day.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Kyle GE_Appliances, January 3, 2025
If the refrigerator is running but not cooling at all or is not cold enough, several factors may influence the temperature. We have tips and troubleshooting advice below to help you remedy this concern.
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&
If the issue persists after troubleshooting, we recommend reaching out to the place of purchase or to our service department. You can schedule service here (https://www.geappliances.com/ge/service-and-support/service.htm) or by calling 1-800-GECares (1-800-432-2737).
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185&
If the issue persists after troubleshooting, we recommend reaching out to the place of purchase or to our service department. You can schedule service here (https://www.geappliances.com/ge/service-and-support/service.htm) or by calling 1-800-GECares (1-800-432-2737).
Written by a customer while visiting geappliances.com
Customer Rating
1
14 months old and already a dumpster fire.
on December 22, 2024
Posted by: No chill24
So I bought this Refrigerator in Nov. 2023. Freezer light is out. Refrigerator compartment would build frost. But it would mostly go away when the defrost cycle kicked in. Vegetables would freeze in draw. Even when draw temp set to lower temp. BUT what led me to write this review is 3 days before Christmas and a fridge full of food. I wake up to a refrigerator not operating. Summer time inside there. And freezer that is now on super cool and frosting over. So the search is on to try and get it up and running before guests come for Christmas. But most likely will just have to buy another Fridge . Oh and NOT GE.
It’s not like the other appliances with the kitchen package are Stellar.
I would not recommend this product
It’s not like the other appliances with the kitchen package are Stellar.
I would not recommend this product
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Joyce, GE_Appliances, January 8, 2025
We are sorry to hear you've had this experience with your refrigerator. This is not what we expect to hear and truly apologize for your inconvenience. We can understand how absolutely frustrating this had to be for you and your family, especially right before Christmas! This is something that we'd like look into for you and your family and will be reaching out via email soon.
Written by a customer while visiting geappliances.com
Customer Rating
1
Lost Confidence—Do Not Trust
on December 26, 2024
Posted by: Pier66
from Illinois
Please tell me how I should feel…this, my replacement GE refrigerator, which has only been installed 44 days in my home is now intermittently working with temperatures going above 40 degrees (set for 37) and the refrigerator compressor not even working. I unplugged to reset computer and adjusted temp to 34 and it still would not come on. After 1 hour it kicked on! Do I trust it?? No! Why? The original GE refrigerator (same model as the replacement ) intermittently stopped working and maintaining consistent safe temperatures correctly just only 11 months in my home (under warranty). AND it took over 11+ weeks (3 months) for the warrant department to replace it and yes my family and I were without a refrigerator for 3 months.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Tierra, GE_Appliances, January 10, 2025
We'd like to assist you with your refrigerator. Please refer to the article below for troubleshooting regarding temperature issues:
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the unit still won't cool properly, please schedule a service appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=21185
If the unit still won't cool properly, please schedule a service appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
Freezer Door Handle is a hazard
on January 19, 2025
Posted by: DBugged33
As others have also said the freezer door handle is a safety hazard. It continuously slips off the brackets when pulling out the drawer. Mine finally broke off the brackets and I haven't found a way to.replace them.
Response from geappliances.comBy Tierra, GE_Appliances, January 24, 2025
We'd like to assist you with your freezer door handle. A member of our team will be reaching out to you via email to gather additional information. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com
Customer Rating
1
Does not seem like a quality product.
on April 8, 2025
Posted by: Pheedup
I am feeling like I would like to get rid of this refrigerator. The Handle has already come off several times and the refrigerator makes strange noises that sound like an owl picking on a tree. It has various sounds and the volume goes up and down at times when it runs. I thought it was raining on the roof of the house and it turned out it was just the refrigerator running.
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, April 9, 2025
We want to help out with the handle needing to be replaced and go over the sounds that you are noticing. We recommend checking the following article for a list of sounds that are considered normal: (Normal Sounds and Noises Made) https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
We also recommend scheduling one of our technicians to come out and repair the handle. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
We also recommend scheduling one of our technicians to come out and repair the handle. You can do so by calling 1-800-432-2737 or by visiting this link: https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com
Customer Rating
1
The freezer handle came of the door the first week
on May 6, 2025
Posted by: DesignBear
from palm beach florida
The freezer handle came of the door the first week. Having the freezer at the bottom is arduous in storing and finding contents. One of the inserted glass shelves in the top slide system broke and no longer tracks out. The glass inserted into the shelves cannot be removed to clean the build up of food in the tracks. The filtered water nipple is difficult to use. We are not happy with this GE refrigerator.
No, I would not recommend this to a friend.
Features
1
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, May 8, 2025
As we continue to make improvements to our appliances, your feedback is extremely important to us. We will pass these comments regarding the shelving and water dispenser along to our product team to review.
Written by a customer while visiting geappliances.com
Customer Rating
1
Do not recommend.
on June 1, 2025
Posted by: Cherbig
Nothing but problems. Tge water hookup started leaking after 1 year. Thank God it was a quick fix. However now it started leaking again. Figured it was the same issue and just decided to turn tge water off. But now my vegetables are freezing in the vegetable drawer. Do not think I will be buying another one.
No, I would not recommend this to a friend.
Features
4
Performance
1
Quality
1
Value
2
Response from geappliances.comBy Adrian, GE_Appliances, June 4, 2025
We advise you to schedule service with one of our technicians to get this leaking and freezing issue properly diagnosed and resolved. You can schedule an appointment with a Bodewell technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
Written by a customer while visiting geappliances.com