Customer reviews from geappliances.com
GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss White
Average customer rating
4.5
(8,712 Reviews)
Rating breakdown 8,712 reviews
5 Stars
5,821
4 Stars
2,022
3 Stars
466
2 Stars
200
1 Star
203
92%of customers recommend this product.
(
6,815 out of
7,446)
Customer Reviews for GE - 24.7 Cu. Ft. French Door Refrigerator with Internal Water Dispenser - High Gloss White
Customer Rating
4
Just what I wanted.
on May 27, 2024
Posted by: mj324
I love this refrigerator. Bright, spacious, easy to view what's inside. Huge drawer with temperature control and a divider. But the freezer drawer, although it works properly, the upper tray makes a screeching sound when opening the freezer or moving it back to reach under it. It makes me cringe, I'm noise sensitive.
I would recommend this to a friend!
Features
5
Performance
5
Quality
4
Value
4
Written by a customer while visiting geappliances.com
Customer Rating
1
I completely regret purchasing this product.
on June 17, 2024
Posted by: c4ay
from Hartsville, TN
We bought this refrigerator in May 2023. Today, I had my 3rd service call. First time, the ice maker quit working 2 months in. Tech came out, said "the sensor was not being triggered due to the tray the ice collects in being out of place. Two months later, the second call, the motor ran continuously for over 3 days. Finally stopped running the day before the tech came out. Third call, two days ago, the refrigerator quit cooling. The freezer is working but full of frost, and the light doesn't work when the drawer is opened. tech came out today. Said the defrost button was stuck- frozen. also said the door on the damper in the fridge section was not opening. The tech 'unstuck' the defrost button, the light in the freezer worked, new damper needed to be ordered. Three hours later, the frost is back and the light no longer comes on in the freezer.
This refrigerator is a piece of junk. We paid too much money for this machine to give the trouble it has in the short time we've had it.
We needed the smaller size to fit in the space. So disappointed, we did our research, this model had good reviews. But has turned out to be a nightmare. I would absolutely forgo the french door and space for a machine that actually worked.
This refrigerator is a piece of junk. We paid too much money for this machine to give the trouble it has in the short time we've had it.
We needed the smaller size to fit in the space. So disappointed, we did our research, this model had good reviews. But has turned out to be a nightmare. I would absolutely forgo the french door and space for a machine that actually worked.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Adrian, GE_Appliances, June 19, 2024
We are deeply apologetic about your experience with this refrigerator, as we understand the importance of having an appliance that operates as designed. We see that you are currently working with one of our certified technicians to get these issues resolved, and we are confident that they will provide you with the necessary information as well as parts to get your refrigerator running as normal.
Written by a customer while visiting geappliances.com
Customer Rating
3
Disappointed
on July 6, 2024
Posted by: SueZen
from Reedsville, WI
We've had our refrigerator two weeks and it is loud and the freezer drawer (cafe style with freezer drawer at bottom) is noisy and clunky to open.
I would recommend this to a friend!
Features
4
Performance
3
Quality
3
Value
3
Response from geappliances.comBy Adrian, GE_Appliances, July 8, 2024
We are happy to provide guidance with your new refrigerator. We have provided some normal refrigerator noises/sounds at the link below. If you are experiencing any sound not listed, we encourage service. You can schedule an appointment with a GE Appliances technician by calling 1-800-432-2737 or schedule online at https://www.geappliances.com/ge/service-and-support/service.htm
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.61503333.83110250.1720448450-507723860.1707936747
https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901&_ga=2.61503333.83110250.1720448450-507723860.1707936747
Written by a customer while visiting geappliances.com
Customer Rating
3
Only because of insurance
on July 8, 2024
Posted by: jjsedona41
Noisy, Doors not level. Water dispenser very loud, control release button small hard to control. Doors hard to shut.
Features
4
Performance
3
Quality
2
Value
3
Response from geappliances.comBy Tierra, GE_Appliances, July 10, 2024
We'd like to lend a hand with your refrigerator. If the doors of your unit aren't leveled properly, please refer to the link below for some helpful tips on how to level them: https://products.geappliances.com/appliance/gea-support-search-content?contentId=17440
It is normal for the unit to make sounds while in operation. For more information on this, see the article here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Your comment regarding the control release button is extremely important and will be considered by our product design team for review.
It is normal for the unit to make sounds while in operation. For more information on this, see the article here: https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901
Your comment regarding the control release button is extremely important and will be considered by our product design team for review.
Written by a customer while visiting geappliances.com
Customer Rating
1
Unhappy
on July 22, 2024
Posted by: Larue45
from Houghton NY
Had the refrig less than 2 weeks. Refrig at 58 freezer at -30. Thats as low as our therometer will go. Waiting on repairman. It is now 22 days that we have had this refrigerator
No, I would not recommend this to a friend.
Features
2
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Charlie, GE_Appliances, July 23, 2024
We're sorry to know that your refrigerator isn't cooling and you had to schedule a service appointment. We're confident that our technician will resolve this issue.
Written by a customer while visiting geappliances.com
Customer Rating
1
No good
on July 28, 2024
Posted by: Lbda
from Texas
Not a good product. It freezes in the refrigerator part and is making a loud noise. I've had it a little over a year and it started with problems right away. I had a GE service guy come look at it and he couldn't find anything wrong. Promised he'd come back and run some more test and never did follow up.
No, I would not recommend this to a friend.
Features
5
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, July 30, 2024
We want to help out with your refrigerator freezing items and go over the sounds you are noticing. You can check the following article for some troubleshooting tips that can help with freezing food. (https://products.geappliances.com/appliance/gea-support-search-content?contentId=23002). In regards to the sounds, you also check the next article to view the sounds that are considered normal. (https://products.geappliances.com/appliance/gea-support-search-content?contentId=15901). Also, we suggest getting in touch with our support team to follow-up with the technician and your appointment. You can do so by calling 1-800-432-2737 or by visiting this link here (https://www.geappliances.com/ge/service-and-support/service.htm).
Written by a customer while visiting geappliances.com
Customer Rating
4
Need more shelf height variations
on July 28, 2024
Posted by: Mellow123
I would love it if the shelves had more height options. One little slide back isn’t enough for tall beverage containers.
I would recommend this to a friend!
Features
4
Performance
5
Quality
5
Value
5
Written by a customer while visiting geappliances.com
Customer Rating
1
Bad compressor
on July 31, 2024
Posted by: Jdubs20
from Forestburgh, NY
Compressor stopped working after 2 years. Disappointing.
No, I would not recommend this to a friend.
Features
3
Performance
1
Quality
1
Value
1
Response from geappliances.comBy Jonathon, GE_Appliances, August 1, 2024
We want to help out with your compressor not working. We're going to have one of our agents get in touch over email. Please respond at your earliest convenience.
Written by a customer while visiting geappliances.com