Customer reviews from sony.com
Sony - 55" Class (54-5/8" Diag.) - LED - 1080p - Smart - 3D - HDTV
Average customer rating
4.4
(39 Reviews)
Rating breakdown 39 reviews
5 Stars
28
4 Stars
6
3 Stars
1
2 Stars
0
1 Star
4
84%of customers recommend this product.
(
27 out of
32)
Customer Reviews for Sony - 55" Class (54-5/8" Diag.) - LED - 1080p - Smart - 3D - HDTV
Customer Rating
5
I love Sony Products
on December 28, 2014
Posted by: Xela
Great TV, with beautiful colors and sound system.
if the price would be lower it would be even greater.
if the price would be lower it would be even greater.
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
5
Love it
on December 29, 2014
Posted by: Nanten
Great TV for playing video games!!!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
1
Avg at Best
on December 29, 2014
Posted by: MVS123
It is a overpriced TV. Definitely not Sony standard. Terrible black levels.
No, I would not recommend this to a friend.
Response from sony.comBy Dave, SonySupport, December 31, 2014
Hi MVS123, Thanks for bringing this to our attention. We will forward your information to the proper department. Thank you for your feedback.
Written by a customer while visiting sony.com
Customer Rating
1
Cannot set up - software update fails
on December 26, 2014
Posted by: CCheah
Sadly this TV appears to be defective. On startup, after selecting language and connecting to wifi network the software update tries to run... but fails. Ans the TV setup is stuck in an endless loop. Flashing red lights on the LED seem to indicate some kind of error requiring service.
Sony customer support will call back in "24-48 hours"
Esupport website has no solutions for this problem.
I will be returning the set and choosing another brand.
No, I would not recommend this to a friend.
Response from sony.comBy Joffrey, SonySupport, December 29, 2014
Hi CCheah,
We're sorry for the bad experience here however please allow us to help you. Reach us at socialsupport@am.sony.com and include all information such as model/serial no, address and phone number so that we can assist you. Thank you.
We're sorry for the bad experience here however please allow us to help you. Reach us at socialsupport@am.sony.com and include all information such as model/serial no, address and phone number so that we can assist you. Thank you.
Written by a customer while visiting sony.com
Customer Rating
1
Poor speakers
on September 28, 2014
Posted by: Pundit
The picture is beautiful, but I am EXTREMELY disappointed by the built-in speakers. They are tinny and have almost no power—doubling or tripling the sound level makes almost no difference at all.
No, I would not recommend this to a friend.
Response from sony.comBy Oscar, Sony style, October 4, 2014
Thank you for your feedback and for choosing SONY. We kindly recommend you visiting:
https://us.en.kb.sony.com/app/answers/detail/a_id/38453/p/61659,62766,92875,91641/c/65,66/kw/sound%20poor
https://us.en.kb.sony.com/app/answers/detail/a_id/38453/p/61659,62766,92875,91641/c/65,66/kw/sound%20poor
Written by a customer while visiting sony.com
Customer Rating
5
Excellent TV
on December 29, 2014
Posted by: Anonymous
size and color quality is excellent!
I would recommend this to a friend!
Written by a customer while visiting sony.com
Customer Rating
4
Sony TV
on October 23, 2014
Posted by: Lahbib
It's to soon to tell. I do need more time to find out. I watch TV only at
night some of our favor shows.
During the day, no TV.
In the book you providing, I don't see what to do with the Camera.
I never had one on the TV. You should have some explanation what to do
with it.
Rachel D.
night some of our favor shows.
During the day, no TV.
In the book you providing, I don't see what to do with the Camera.
I never had one on the TV. You should have some explanation what to do
with it.
Rachel D.
Response from sony.comBy Emily, Sony Support, November 27, 2014
Hi Lahbib, thank you for your comment, on the links bellow you can find the operating manual for the tv
https://docs.sony.com/release/KDL-55W950B_NA_BRAVIA_i-Manual_EN.pdf
https://docs.sony.com/release/KDL55W950B_EN_FR.pdf
https://docs.sony.com/release/KDL-55W950B_NA_BRAVIA_i-Manual_EN.pdf
https://docs.sony.com/release/KDL55W950B_EN_FR.pdf
Written by a customer while visiting sony.com
Customer Rating
1
Pungent smell from TV
on March 27, 2015
Posted by: RKaR
I bought last year in October. However, due to relocation started to use only from January 2015. But in the last three months, I noticed some kind of unpleasant smell from the TV. I have contacted Sony but so far no response. I have packed it again. Very disappointed.
No, I would not recommend this to a friend.
Response from sony.comBy Oscar, Sony Support, March 29, 2015
Hello RKaR, thank you for your message. For further assistance, please send us an email at socialsupport@am.sony.com and include a brief description of the issue, model and serial number of the unit.
Written by a customer while visiting sony.com