Customer reviews from lg.com
LG - 25.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Tall Ice and Water with SmoothTouch Controls - Stainless Steel
Average customer rating
3.9
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
21
4 Stars
8
3 Stars
3
2 Stars
2
1 Star
6
80%of customers recommend this product.
(
28 out of
35)
Customer Reviews for LG - 25.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Tall Ice and Water with SmoothTouch Controls - Stainless Steel
Posted by: 10slover
from Hollywood Beach, Ca.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Finally received my LG Studio after waiting three months for delivery. Works perfectly, both refrigerator and freezer compartments operate perfectly! Wish it displayed ambient interior temperatures along with target settings.
Pros: Style/Design
I would recommend this to a friend!
Quality
5
Features
5
Written by a customer while visiting lg.com
Posted by: Joe chi
from Montecito ca.
Verified Purchase:Yes
[This review was collected as part of a promotion.] Had this for 2 years now and couldn’t be happier. Water,ice on the door and very quiet. What more could you ask for!
Pros: Performance
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: RJHB
from Hollywood Beach, Ca.
Verified Purchase:Yes
[This review was collected as part of a promotion.] I’ve had my new LG LSSB2692ST for a month now and can honestly state it has exceeded my expectations! I have not been paid or offered any incentives from LG for my purchase. The convenience of the tall water/ice dispenser is fantastic! Our refrigerator and freezer temperatures have been perfect as I’ve used a stand alone thermometer inside both compartments.
Pros: ease of use
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Posted by: jackg12896
from Boynton Beach FL
Verified Purchase:Yes
[This review was collected as part of a promotion.] A Beautiful Refrigerator. So glad we purchased it.
Pros: Features/Settings, Quality
I would recommend this to a friend!
Quality
5
Features
5
Written by a customer while visiting lg.com
Posted by: Meow4644
from California
Verified Purchase:Yes
[This review was collected as part of a promotion.] I bought 5years, had broke down 2 times all of food in the refrigerator ruined.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, December 13, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Posted by: Sean m
from Los Angeles
Verified Purchase:Yes
[This review was collected as part of a promotion.] I honestly loved this fridge and was very disappointed when finding out that it broke a week later the whole fridge needed to be switched out! After switching it out a year later I started having problems with the other parts like the condenser and also the LEDs inside the fridge… very finicky
Pros: Style/Design
Quality
1
Features
2
Value
2
Response from lg.comBy Sandy, Social Media, July 7, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Posted by: Freezer is frozen solid
from San Francisco
Verified Purchase:Yes
I was told someone would contact me in 1-2 days. And it was 8 days. And it was a message which didn’t answer my question. It as right out of a book. My second time with LG’s bad service. If you buy one, be aware.
Quality
3
Features
4
Value
3
Response from lg.comBy Sandy, Social Media, August 18, 2022
We would love an opportunity to help, however we need to move to a platform that supports back and forth messaging. Please send us a private message on Facebook or Twitter using @LGUSSupport and include #VOC, your contact info and model #.^Sandy
Written by a customer while visiting lg.com
Posted by: Laurra
from San Diego
Verified Purchase:Yes
I have had this refrigerator for almost 4 years and it has worked very well the entire time. It has a lot of very nice features and it’s very roomy. This is a very attractive refrigerator.
Pros: Quality
Quality
5
Features
5
Value
5
Response from lg.comBy Jai., LG Social., May 8, 2023
Hey there. Thank you for sharing your love for our LG Refrigerator. We want to Thank You for taking the time to let us know about this. Your feedback is very valuable and it helps us keep a fresh perspective on continuous improvement and innovation of our products. If you have any questions or concerns in the future please don't hesitate to reach us at our customer service line(800)243-0000 or send us a private message through Facebook or Twitter with your contract information using the handle @LGUSSupport.`Jai.
Written by a customer while visiting lg.com