Customer reviews from lg.com
LG - 25.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Tall Ice and Water with SmoothTouch Controls - Stainless Steel
Average customer rating
3.9
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
21
4 Stars
8
3 Stars
3
2 Stars
2
1 Star
6
80%of customers recommend this product.
(
28 out of
35)
Customer Reviews for LG - 25.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Tall Ice and Water with SmoothTouch Controls - Stainless Steel
Customer Rating
5
Excellent 42in built-in
on May 13, 2020
Posted by: ww1926
from 18034
[This review was collected as part of a promotion.] bought this 42in built-in 4 month ago. It matches with my other kitchen appliances very well, although a slightly different steainless tone. The capacity is great and very quiet, well built and packaged. Highly recommended.
wei
Pros: Style/Design, ease of use, Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Sleek Look
on August 24, 2017
Posted by: capt7denn
from New Jersey
[This review was collected as part of a promotion.] Got this to replace a Superba built in. So much more room, love the shelving and sleek stainless steel look....not to mention great price! Would have preferred better wheels....adjustments don't seem to work for back wheels.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Elegant - Well worth the price
on August 21, 2017
Posted by: Broadwaytd
from Wenatchee, WA, United States
[This review was collected as part of a promotion.] Full kitchen remodel. This model gave us the space and look we desired in a 'built-in'. Especially like the soft close feature of doors and drawers. It is quiet, well lit inside and has a clean look Improvement could be found in ice dispenser; no matter how well you position glass or cup there will likely be some ice shavings that escape - an issue our last fridge had as well.
Pros: Style/Design, easy to use
I would recommend this to a friend!
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Great Design Features
on September 14, 2017
Posted by: Donna55
from Millstone, NJ, United States
[This review was collected as part of a promotion.] Bought this to replace a Superba Kitchenaid. It fit perfectly in the space but was a bit tough to roll into space...could improve wheels (took 1 star off for this). Thoroughly enjoy the additional space due to good design features. Love the self closing draws and LED lights. Plus a great price for a built in!
Pros: Style/Design, Features/Settings, easy to use
Quality
4
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
4
Good bang for the built-in buck
on September 14, 2017
Posted by: MUWarrior
from Chicago, IL, United States
[This review was collected as part of a promotion.] When looking for a built-in refrigerator after my last one fell apart, my research at the lower end price range led to two options, the GE and the LG. For roughly the same price, the LG's warranty was significantly better, and, in my opinion, it looked more modern and stylish. So, after using for about a year, we are generally happy with the purchase. The water/ice dispense on the front is used all the time, and we haven't had any issues to date overall. The only small quibble is that the ice/water dispenser buttons feel rather cheap for the price and you have to cycle from water to crushed to cubed rather than allowing you to just directly choose what option you want.
Pros: Style/Design, easy to use
I would recommend this to a friend!
Quality
4
Features
4
Value
5
Written by a customer while visiting lg.com
Posted by: Bruce 2
from Buffalo new york
Verified Purchase:Yes
[This review was collected as part of a promotion.] When I bought this refrig I thought it would be a great addition to our kitchen. Found out soon that the ice maker didn’t work, that both doors, the top finish trim and lower trim were damaged. Then one year later the freezer was clogged with ice jams . Drawers were frozen shut, etc. I have never been so disappointed in a product.
No, I would not recommend this to a friend.
Quality
1
Features
1
Value
1
Response from lg.comBy ^DLI, LGE Social Media, February 15, 2021
We hate hearing your unit is not working properly. I'd like to see if we can help. Please contact LG Customer Support by direct message via Twitter (@LGUSSupport) or Facebook Messenger (https://www.facebook.com/LGUSA/). Please be sure to provide your contact information, model/serial numbers, and date of purchase so that we can better investigate and quickly assist you with a resolution, where possible. We apologize for any inconvenience this has caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
4
Nice
on August 11, 2017
Posted by: Pav1977
from Duluth, GA, United States
[This review was collected as part of a promotion.] It's good frig, ice maker a little loud , great design of the frig.
Pros: Style/Design
I would recommend this to a friend!
Quality
4
Features
4
Value
4
Written by a customer while visiting lg.com
Customer Rating
4
Looks great, run s great
on August 11, 2017
Posted by: Len G
from Dallas, TX, United States
[This review was collected as part of a promotion.] We installed this refrigerator about a month ago. It looks great and works wonderfully. The only issue I have is the water/ice dispenser. It's a little cumbersome to have to advance the selection button for ice selection. Other than that I think this product is wonderful.
Pros: Style/Design, Performance, Quality, easy to use
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com