Customer reviews from lg.com
LG - 25.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Tall Ice and Water with SmoothTouch Controls - Stainless Steel
Average customer rating
3.9
(40 Reviews)
Rating breakdown 40 reviews
5 Stars
21
4 Stars
8
3 Stars
3
2 Stars
2
1 Star
6
80%of customers recommend this product.
(
28 out of
35)
Customer Reviews for LG - 25.6 Cu. Ft. Side-by-Side Built-In Smart Refrigerator with Tall Ice and Water with SmoothTouch Controls - Stainless Steel
Posted by: GG33200
from LA
Verified Purchase:Yes
[This review was collected as part of a promotion.] Broke down after 4.5 years.
Didn't expect that.
I like the look.
Didn't expect that.
I like the look.
Pros: Features/Settings
No, I would not recommend this to a friend.
Quality
2
Features
5
Value
3
Response from lg.comBy ^DLI, LGE Social Media, October 27, 2021
We hate to hear that you experienced a problem with your unit. Your feedback is especially important to us and your concerns will be shared with our marketing and product teams. We work continuously to improve the quality of our products and anticipate market demands that drive customer satisfaction. If you have questions or further concerns, please reach out to our support team via private message on Facebook @LGUSSupport with #VOC or call at 800-243-0000. Please be sure to provide your contact information, model/serial numbers and date of purchase. We apologize for the inconvenience and frustration caused. ^Daphane
Written by a customer while visiting lg.com
Customer Rating
1
NOT EVEN 9 MONTHS IN, AND FAN MOTOR PROBLEMS
on April 8, 2019
Posted by: Property Manager
from Los Angeles
[This review was collected as part of a promotion.] Garbage appliance, from a garbage manufacturer. We bought this LG Studio in August 2018, brand new. It is NOT EVEN 9 MONTHS OLD, and already the FAN MOTOR HAS GONE OUT. We know it's the fan motor, because the "smart screen" on this dumb refrigerator flashed the fan motor code. When calling LG for warranty service, you must use one of their "LG qualified technicians" who will come "diagnose" the problem and report back to headquarters and "fill out paperwork" before any action can be taken. Apparently, they only have 3 "technicians" servicing the entire Los Angeles Area. Ridiculous. And because LG customer service sucks, they won't help you schedule the technician. They just tell you the phone numbers, and leave it up to you to play phone tag. All of the technicians are, of course, backed up, one of them for a month, probably because LG appliances are complete rubbish and belong in a landfill. We are now waiting a week for a "qualified technician" to come and "diagnose" the problem, even though the error code has already stated what's wrong. I then expect we will have to wait another month for LG to "approve the repair", "fill out paperwork" and "order the part". In the meantime, food is being stored in a spare "economy" fridge, which frankly functions better and more reliably. In my opinion, save yourself $7 grand and avoid LG. As a side note, I also have an LG phone. And it is garbage too. So basically, LG is garbage.
No, I would not recommend this to a friend.
Quality
1
Features
3
Value
1
Response from lg.comBy Chris, Customer Service, April 9, 2019
That's not good! We're sorry to see that you've run into these issues with your refrigerator. We'll need to gather some additional details from you. Please reach out to a specialist via Twitter @LGUSSupport, Facebook https://www.facebook.com/LGUSA/ or you can give us a call at 800-243-0000. ^CP
Written by a customer while visiting lg.com
Customer Rating
5
Nice unit!
on August 11, 2017
Posted by: RNDDUDE
from Valencia Ca.
[This review was collected as part of a promotion.] I recently did a complete kitchen remodel, and although I have a rather small kitchen, I wanted to upgrade to a overhead compressor unit. The challenge was that I could not fit the more common 48" wide premium refrigerators, I only had room for the much less common 42" wide models, of which there were very few brands to choose from. My local dealer happened to have this unit on their showroom floor, which made inspecting all of it's features very convenient. I did research on comparable brands, but still came back to the LG. The unit is now installed and we are very happy with it.
Pros: Style/Design, Performance, easy to use
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Customer Rating
1
compressor goes out
on September 5, 2017
Posted by: okbyme
from up state sc
i bought a LG fridge 26 cu . and the compressor goes out .in less than TWO years . the worst part is the repair company [a&e ] .
No, I would not recommend this to a friend.
Quality
1
Features
5
Value
1
Written by a customer while visiting lg.com
Customer Rating
2
Not repairable unless you want to spend a ton
on July 23, 2023
Posted by: Repair costs a ton
from San francisco, CA
Unit doesnt last. Not repairable as it will cost the same as a new one. Parts not available. The repair man ordered the control board. took 2 months to arrive. After replacing, unit still did not work. Do not buy LG fridge again
Pros: ease of use
Quality
2
Features
2
Value
2
Response from lg.comBy ALLIZA JAYNE PITALLAR, LG SOCIAL MEDIA, July 24, 2023
We're truly sorry to hear about the experience with your unit. We apologize for any inconvenience caused. Please send us a private message on Facebook or Twitter at @LGUSSupport with your contact details, and we'll do our best to address this issue promptly. Your feedback is important to us, and we'll work hard to regain your trust. ^Jayne
Written by a customer while visiting lg.com
Customer Rating
5
Great features
on August 11, 2017
Posted by: Nikturka
from Bergen county N.J
[This review was collected as part of a promotion.] 4 years ago and still look like I just bought it.i strongly recommend that kind of refrigerator.
I would recommend this to a friend!
Quality
5
Features
5
Value
5
Written by a customer while visiting lg.com
Customer Rating
5
Best refrigerator
on January 3, 2018
Posted by: Dottymac
from The Woodlands, TX
[This review was collected as part of a promotion.] Best refrigerator i’ve ever owned, Well thought out and engineered. Love the way the doors and drawers close with little effort. Makes good ice. Runs quietly.
Pros: Features/Settings, Performance, Quality
I would recommend this to a friend!
Quality
5
Features
5
Value
4
Written by a customer while visiting lg.com
Posted by: joecalsocal
from san diego
Verified Purchase:Yes
[This review was collected as part of a promotion.] Great product, great price. Love the self-closing doors, LED lights, and door storage. Freezer space is a little cramped, but the shelving helps with storage and organization.
Pros: Style/Design, Quality
I would recommend this to a friend!
Quality
5
Features
4
Value
5
Written by a customer while visiting lg.com