Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,749 Reviews)
Rating breakdown 4,749 reviews
5 Stars
3,292
4 Stars
762
3 Stars
231
2 Stars
123
1 Star
341
87%of customers recommend this product.
(
3,927 out of
4,510)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
1
ABSOLUTELY NOT
on May 29, 2023
Posted by: TEEGEEE
It’s a beautiful (4 year-old) fridge but the headaches and anxiety I’ve experienced while questioning its reliability have me cursing this appliance and its maker!!! READ THE LOWEST REVIEWS. You’ll see many folks describing (usually in detail) the same problems. For me it started 6 months ago with the lights and cooling going off intermittently. I paid to replace the deli drawer control panel. Issue still occurred. Then the LED control panel, deli drawer wiring harness, ice maker fan and eventually the whole deli drawer where replaced (each on separate visits!) and THE PROBLEM STILL EXISTS. Additionally, now the freezer is ranging from -3 to 25 degrees on any given day which is not safe for frozen food storage. This thing is worse than a lemon… it’s a piece of junk that KitchenAid keeps hawking for its looks which are just lipstick on a pig. SAVE YOURSELF THE STRESS AND LOOK ELSEWHERE!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 1, 2023
Thank you for sharing your experience with us, TEEGEEE. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 334080.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Third time not a charm
on June 5, 2023
Posted by: LNF1
from Palm Springs, CA
[This review was collected as part of a promotion.] This was supposed to be the 2nd replacement for our fridge. Delivery showed up on time, then had me come out to see the 2nd replacement had dents. Really???? So frustrated and disappointed in KitchenAid/Whirlpool QA. Love sooo much about the fridge; design, size, storage options... except that it has major flaws. Ist fridge: Ice maker never worked + lit shelves started flashing. After months was determined an issue with mother board. 1st replacement (2nd fridge) took 8 days for icemaker to work, and no lit shelves. Purchased because 2 friends have it + love it. No issues. Is this the gift that keeps on giving? Can't your QA department get it right and ship a new fridge? Are we getting Bstock? 2nd fridge was shrink wrapped, no box.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 8, 2023
Thank you for sharing your experience with us, LNF1. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 339060.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
PRETTY PIECE OF JUNK. Buyer beware!!
on June 14, 2023
Posted by: RJB67
from New Hampshire
This is the second unit in 5 years. Both with similar issues. Ice machine that doesn’t work, freezer that won’t freeze and the unit shuts off by itself requiring a power cycle to restart it. After searching a little online this is a very common problem with this unit and the manufacturer won’t stand behind their product. They offer an extended warranty but won’t cover preexisting conditions. I spent the extra money for Kitchen Aid thinking they were top of the line as well as an American brand. Boy was I wrong and so disappointed. Save your money and look at other manufactures. I will share on all platforms to save someone else the aggravation.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 15, 2023
Thank you for sharing your experience with us, RJB67. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6428ONccs or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 344415.
We look forward to speaking with you.
Kristin S
We look forward to speaking with you.
Kristin S
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Mark Bitzer should be ashamed!
on June 15, 2023
Posted by: RB67
from New Hampshire
KRMF706. Second unit in 5 years. Identical problems and they won’t stand behind their product. Went round and round with their customer service team and they offer nothing in the way of a warranty repair. Save your money and look elsewhere.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, June 19, 2023
Thank you for sharing your experience with us, RB67. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6429OfCsL or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 344843.
We look forward to speaking with you.
Kristin S
We look forward to speaking with you.
Kristin S
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Looks pretty, if only it worked.
on July 25, 2023
Posted by: sben
from Oregon
I have had this refrigerator for 2 years. We have had to have someone out to fix portions of the refrigerator 4 times so far. It just stopped working again and now there are several things that need to be replaced. This has been a huge waste of money and is not working as often as it is working.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 26, 2023
Thank you for sharing your experience with us, sben. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 362094.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
great design, bad performance
on July 26, 2023
Posted by: james rose
from merritt island, florida
after 4 years of owning this refrigerator and being replaced twice and all three being repaired multiple times, i am finally giving up and purchasing a different brand. to many times loosing food. hasn't made ice in over a year.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 27, 2023
Thank you for sharing your experience with us, James . We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case #362597. We look forward to speaking with you.
Denise M.
Denise M.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
I will never buy again.
on August 27, 2023
Posted by: Falak
from Texas
The worst refrigerator I ever bought. So many problems, I bought the first one two months later there was a leak that can’t be fixed they replaced it with a brand new one and so many problems occurred with both refrigerators. With the power,freezer,the inside of the freezer came a part,it keeps building a wall of ice in the back and that causes the fridge and freezer not to cool anymore.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 28, 2023
Thank you for sharing your experience with us, Falak. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 381030.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Headache
on August 28, 2023
Posted by: Reb1
from Missouri City Texas
4 years old and quit cooling. Certified ASI repair company has been out 4 times and counting, still not working - going on 6 weeks. Warranty company not very supportive.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 30, 2023
Thank you for sharing your experience with us, Reb1. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 381414.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com