Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,752 Reviews)
Rating breakdown 4,752 reviews
5 Stars
3,292
4 Stars
763
3 Stars
231
2 Stars
123
1 Star
343
87%of customers recommend this product.
(
3,928 out of
4,513)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
5
Spacious and easy to keep organized
on January 21, 2019
Posted by: StephanieRamming
from Arkansas
[This review was collected as part of a promotion.] We have had this just under 2 months, and we love it! It was the same height and width as our old fridge that we replaced, but it seems so much more spacious, I guess because of the door and drawer configuration. It takes advantage of every possible space, with various nooks and crannies to stick things: There is a pizza compartment in the front of the freezer drawer, and a little slaughter compartment at the front of the top fridge where we stick flat things like cheese and butter. Our old fridge was packed so full it was hard to find things; we transferred all the same stuff over into this fridge and have an excess of space. It is amazing.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Extremely disappointed
on September 22, 2017
Posted by: PatrickB
from Daphne,al
Fell in love with this refrigerator in the showroom, because it truly looks amazing. I loved the look so much I bought matching range, microwave and dishwasher. After spending over 8k on everything, I must say the refrigerator is very disappointing. The freezer has been covered in ice and icicles since almost day one. The ice maker routinely melting and delivers a nice splash of cold water out of the dispenser instead of ice. Have called kitchensid numerous times to take care of this with no luck. There is something seriously wrong with the design of this refrigerator. I hate that because it looks so good and I don't want to buy a non matching unit, but i also want a freezker and ice maker that actually work. Buyer beware!
Response from kitchenaid.comBy maytagbrand, maytagbrand, November 2, 2017
Dear PatrickB:Thank you for your review.We would like to inquire further about your review with you.Please respond back to this email address NAR_CUSTOMER_SOLUTIONS@KITCHENAID.COM with your Reviewer ID #: 109231053, name, phone number, street address, zip code,model & serial number, and date of purchase on the appliance.Thank you,Kari
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great design
on November 26, 2021
Posted by: Mailman34
from Wilmington, DE
[This review was collected as part of a promotion.] Love the features and layout with the 5 doors and freezer drawers, helps with the organization inside
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Nothing can hide!!!
on September 3, 2021
Posted by: Hull
from Felton, Delaware
[This review was collected as part of a promotion.] The lights are great! The clear inside drawers are nice too. I can find anything I need quickly and close the doors to save more energy. The outside drawers I use for the most common things like sandwich fixens, cheese, lunch meats and fruits.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
TOP OF THE LINE!!!!!
on August 10, 2022
Posted by: The goat man
from Peoria AZ
[This review was collected as part of a promotion.] This refrigerator is top of the line! Bought in 2022 . Kitchen Aid has fixed all the recalls on the early models! Much improvement. Lots of storage, Great ice machine. Not melting ,lots of ice.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Most organized Fridge I have ever seen.
on February 13, 2018
Posted by: EAC54
from Maryland
Gender:Female
[This review was collected as part of a promotion.] Love this refrigerator. I saw it a couple of years ago and couldn't stop thinking about it because of the organizational features. You can see absolutely everything you have. The icemaker is in the door so it doesn't take up any space in the main compartment. I was able to shift a lot of frozen stuff from extra garage freezer because there's a ton of space in the freezer. I love the shallow slide out drawers because you don't pile stuff on top of each other. Fridge looks empty because it has so much space. I would buy it again. My husband wasn't sure about the two extra exterior drawers, but he loves the thing after using it for a few weeks
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Huge wow factors on the outside but I refer the in
on April 3, 2018
Posted by: Audball
from Surrey, BC
Gender:Male
[This review was collected as part of a promotion.] My wife and I bought this refrigerator after I spotted my wife all glassy eyed as she looked at this fridge in the showroom for the second time. I thought looked fantastic too. After using it for 2 months, what really impresses me is the the interior. First of all, it is very well lite inside; no dark spots or obscuring shadows. The grey interior helps items stand out. I find myself actually finding anything I'm looking for, instead of looking into the abyss and having to ask my wife: "Where is the mustard?" The sliding deli and veggie shelves have changed the way we use the fridge. Many times there is no need to open the main doors to make a salad or a sandwich.This has obvious benefits.
The freezer is incredible with 3 shelves and a pockets for pizza and other tall or wide items. The first time we had guests over to our house, there was a crowd around the fridge. One of my wife's friends really wanted to buy it before coming to our house, and was really sorry she didn't after she saw it in our kitchen.
One draw back: Due to the veggie and deli shelves, there is less height in the main compartment. So you have less options for tall containers. This is not really an issue because there is lots of room. Many things and placement methods we used with our previous fridges had to change using this fridge. Almost all of them worked out for the better. There is more of a learning curve to this fridge than any other I have used.
Final conclusion: You have to use this fridge for a while to really appreciate it! As all the features and things you can do with it are not immediately obvious when you look at it in the show room.
I would recommend this to a friend!
Response from kitchenaid.comBy Social Care, April 10, 2018
Hi there. Thank you for your positive feedback. We're glad to know you're enjoying your refrigerator. Thanks for being a fan!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Stop working after 2 years
on November 24, 2022
Posted by: CHSOwner
from Charleston, SC
[This review was collected as part of a promotion.] I bought this refrigerator in spring 2021. It just stopped working in 2023. Very hard to find someone to service it or diagnose it.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, November 25, 2022
Thank you for sharing your experience with us, CHSOwner. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com