Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,684 Reviews)
Rating breakdown 4,684 reviews
5 Stars
3,269
4 Stars
752
3 Stars
226
2 Stars
116
1 Star
321
87%of customers recommend this product.
(
3,912 out of
4,472)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Would be great if fridge ran good but it doesn’t.
on November 27, 2022
Posted by: Eric Bollinger
from Williston ND
[This review was collected as part of a promotion.] Bought this and first one was lemon. No ice and door sensors broke so always beeping and inside light would stay on until timed out and then would never be on. Thank fully menards got us another one which works but runs incredibly noisy which I still need to get figured out. When you spend that kind of money I don’t think you should have to experience all these issues. Would love for someone to reach out and correct this.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, November 30, 2022
Thank you for sharing your experience with us, Eric Bollinger. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
my beauty
on November 30, 2022
Posted by: nuthin
from kentucky
[This review was collected as part of a promotion.] have had our frig for about 5 months, so far so good. what a beauty this one is. sometimes to this day, we will open the top frig part and go "ahhhhhhhhh"...lol. a very well appointed refrigerator, drawers open and close gently, proper temperature and lighting galore. never thought i would pay this much for a frig, but i am glad i did. as the saying goes "you get what you pay for".....highly recommend.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Broken- so disappointed
on December 2, 2022
Posted by: 146grace
from Texas
We have owned our fridge for just over a year and a half and almost all the features are broken. It no longer makes ice, the water will just randomly shoot out of the door. The control panel in the drawer no longer works. We got home from thanksgiving vacation and it wasn’t cooling at all and all of our frozen food was melting. All the ice had melted and ruined the laminate floor. Very sad that my fancy fridge is already useless. And the 2-5 year warranty doesn’t look to cover it. Very very disappointing
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, December 6, 2022
Thank you for sharing your experience with us, 146grace. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love our Multi Door Kitchenaid Refrigerator
on December 8, 2022
Posted by: Wade71
from Great Falls, MT
[This review was collected as part of a promotion.] We love how much space you get in the main body of the frig and then to have the extra drawer space for veggies and deli cheese / meats works out so well for us.
One other thing, it is very quiet!
One other thing, it is very quiet!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Fridgeno longer cools
on December 18, 2022
Posted by: Marklis
from Vilano. Florida
When i remodeled ny kitchen i purchased all Kitchen Aid appliances. After reading the reviews seems im having the same issues as every one else. After 2 years fridge no longer cools. Trying to contact service however after 3 calls on hold for over 45 min gave up. Now seeing so many having the exact same issue im being forced to no longer use Whirlpool products. Its a shame to see such a staple company become worthless carring more about the sale and no longer focussing on customer support, thats obvious to all when you try to actually get any. Sad, good by Whirpool!
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, December 23, 2022
Thank you for sharing your experience with us, Marklis. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Waste of Money
on December 19, 2022
Posted by: SandraFortWorth
from Fort Worth, TX
Do not buy this fridge. Ours went out (stopped cooling) after only 4 years (electrical issue) and was deemed "non-repairable". This was after 2 "repair visits". Also, Kitchenaid has the worst customer service ever. After being on hold for an hour, they were not helpful at all. It is a terrible product.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, December 23, 2022
Thank you for sharing your experience with us, SandraFortWorth. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Not happy at all!
on December 29, 2022
Posted by: O103
from Phoenix, Arizona
I bought this refrigerator 4 years ago. First two years it worked fine. Have had problems ever since. This year, which is year four, had fan replaced and complete board. Can’t believe that this expensive refrigerator has been nothing but problems. Currently I have been without a refrigerator for one month while waiting for parts and continued repairs! Beware if you purchase this. Like I said, first few years were fine, then issues started. The main issue is that the refrigerator does not cool at the correct temperature. Lost quite a bit of food in the process.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, January 4, 2023
Thank you for sharing your experience with us, O103. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us via Facebook https://www.facebook.com/KitchenAid or Twitter @KitchenAidCare.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor Quality
on March 22, 2023
Posted by: Head Chef
from Mechanicsville, MD
I have been happy with my other Kitchenaid appliances, but after spending an arm and a leg on this fridge, am sorely disappointed. My sister bought the same one after I did and has already replaced hers. We've had to have a repairman work on it twice already! The front has rusted (how does stainless steel rust?) even though I've used the approved products. The ice maker is a waste of space. The door does not have enough insulation to keep the ice cubes from melting! Do not buy this product
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Customer Care, March 22, 2023
Thank you for sharing your experience with us, Head Chef. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 286700.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com