Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,752 Reviews)
Rating breakdown 4,752 reviews
5 Stars
3,292
4 Stars
763
3 Stars
231
2 Stars
123
1 Star
343
87%of customers recommend this product.
(
3,928 out of
4,513)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Problems, problems, problems
on July 18, 2023
Posted by: lblake0703
from Houston, TX
Bought this model 6/19. After less than 3 years the issues began. First the lights went out on the top of the refrigerator (not sides). Next the refrigerator just turns off whenever it feels like it. Last week the water was dripping out of the ice machine. The refrigerator was running but not freezing the ice. So we have to unplug the refrigerator when these things happen to reset it. I did not buy the extended warranty because we bought a Kitchen Aid and felt I didn't need it. Big mistake. To repair is cost prohibitive. So disappointing. We spent a lot of money on a lemon.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, July 21, 2023
Thank you for sharing your experience with us, lblake0703. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Twitter @KitchenAidCare. When responding please include your contact information and reference Case # 358788.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Trash
on August 7, 2023
Posted by: Cutetopaz
from Cedar Hill Tx
Bought this type 2018 and 1 year later it started having problems. It's had to be repaired several times. Now, it doesn't cool in the refrigerated section and the freezer barely freezes. It's a beautiful piece of junk.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 8, 2023
Thank you for sharing your experience with us, Cutetopaz. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 368821.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
DO NOT BUY IT
on August 12, 2023
Posted by: Dani220
from Miami
I bought this refrigerator 6 years ago. My home insurance company had to make so many repairs to it that they decided to give me the money to buy a new refrigerator and dropped this one from the policy. Some of the problems were: change parts in the ice maker because ice was pockets were forming outside of the ice compartment, once of the ice making options is not working, the freezer’s exterior drawer had to be replaced because it was closing properly and air was getting in the freezer, there are parts of the exterior that is rusting. There are many compartments and surfaces in the refrigerator that create crevices which accumulate dirt ( I have to clean this areas constantly which envolve removing everything on top). All these problems happened in within 3 years of the purchase. DO NOT BUY IT
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 15, 2023
Thank you for sharing your experience with us, Dani220. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 371922.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Don’t buy a kitchen aid refrigerator
on August 14, 2023
Posted by: Wiz6
from Edmond ok
Replace the mother board twice under warranty as well well as the evaporative cooler and fan. Going through the Sam repairs at 5 years old Will never buy another kitchen aid product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 15, 2023
Thank you for sharing your experience with us, Wiz6. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 373144.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Great Refrigerator
on August 16, 2023
Posted by: Dave916
from Northern Michigan
[This review was collected as part of a promotion.] Did a lot of research before deciding on Kitchenaid. Couldn’t be happier with the quality and versatility. We have open floor plan and its operation is a welcome silence. Plan to eventually replace all appliances with kitchenaid.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Too soon to tell
on September 11, 2023
Posted by: Ittlfly
from Arizona
[This review was collected as part of a promotion.] The Compressor is much noisier in my previous LG refrigerator. Also, the water dispenser doesn’t shut off when released as my old LG either. Other than those two items, it’s too early to rate the KitchenAid or make a recommendation to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Multiple repairs and still leaking water
on September 12, 2023
Posted by: UnhappyNana
from Valparaiso, IN
Bought this refrigerator, dishwasher double ovens and cooktop all from KitchenAid, have had so much trouble with the refrigerator, leaking water and ruining my solid, wood floor, and warping and ruining are enclosed custom cabinetry around refrigerator. Very disappointed thought we were buying quality! Very upset that this seems to be a problem with this refrigerator based on the reviews I have read. Disappointed that there is not the quality that I had expected from a KitchenAid product. Very disappointing. Very very disappointed.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 14, 2023
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at http://spr.ly/6426P4IdK or Direct Message on Instagram http://spr.ly/6424P4Idr . When responding please include your contact information and reference Case # 394315.
We look forward to speaking with you.
Kristin S
We look forward to speaking with you.
Kristin S
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Dissapointment
on September 12, 2023
Posted by: aes1981
from Dixon, IL
I bought this fridge along with several other appliances for a new home and after having the fridge installed, up and running, for the last 2 months there are issues. The stainless steel is RUSTING on the right ad fridge door. I have never seen anything like this. Also, there is something wrong with the seal to the freezer. Water is coming from somewhere and forming icicles on the freezer drawers, which makes them difficult to open and shut.
Would not recommend. Kitchen Aid has missed the mark on this product.
Would not recommend. Kitchen Aid has missed the mark on this product.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 20, 2023
Hi aes1981,
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding please include your contact and model/serial information.
We look forward to speaking with you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding please include your contact and model/serial information.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com