Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,748 Reviews)
Rating breakdown 4,748 reviews
5 Stars
3,291
4 Stars
762
3 Stars
231
2 Stars
123
1 Star
341
87%of customers recommend this product.
(
3,927 out of
4,510)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
5
Huge fridge with great features.
on September 12, 2024
Posted by: Dmval
from Brampton, ON
[This review was collected as part of a promotion.] Very spacious fridge with tons of lighting and storage solutions. Really love the measured fill feature in the eater dispenser.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love it!!
on September 12, 2024
Posted by: Cherryn
[This review was collected as part of a promotion.] I love this refrigerator. It is so easy to organize with the several different compartments it has. The best one I've ever had!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Buyer Beware
on September 13, 2024
Posted by: Parkinsol
from Windsor, On
We bought this fridge less than 5 years ago and we are on our 4th service call. Year 1 both motherboards went, year 2 the hose connector to the water dispenser broke, ruining our wall beside it. Next all internal lights went and please know that the lights are not individual lights. They are on a strip so when one goes all of them go and it needs to be replaced. It’s not something you can do yourself like the old-school fridges. Now the icemaker is broken and not making ice and as we are waiting for our new part, we have noticed the fridge is barely cooling, and we are constantly having to throw out food so I’m sure that will be another service call needed. This is KitchenAid’s top-of-the-line fridge and we have had nothing but problems. Buyer beware.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 13, 2024
Hello, Parkinsol ! We would like to look into this for you! Kindly e-mail us at Canadasocial@KitchenAid.com with your model and serial number, and your phone number. Please include review ID # 592455 in the subject line. We look forward to hearing from you! - Eric
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Design and Function are Amazing!
on September 15, 2024
Posted by: Newell
[This review was collected as part of a promotion.] Love the looks and the functionality of this refrigerator
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Problem after Problem
on September 15, 2024
Posted by: KMG1234
from Blaine, MN
We bought this refrigerator along with a KitchenAid microwave and dishwasher about 5 years ago. The ice-make doesn't make ice. That's been going on for a few years. Now the freezer is not cooling properly. One compartment's cooling feature also does not work. The microwave's clock & timer are partially lit. Incredibly frustrating after paying a lot for what we thought were quality appliances! How long should a KitchenAid refrigerator last??
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 16, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram https://www.instagram.com/kitchenaidusa/ . When responding please include your contact information and reference Case # 593783.
We look forward to speaking with you.
Marcos O
We look forward to speaking with you.
Marcos O
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Ice maker
on September 23, 2024
Posted by: Angeluz
[This review was collected as part of a promotion.] The ice maker is 1000% terrible, very bad design and the ice hopper capacity is just not what we were expecting. I have a family of 5 and we are very active and drink a lot of cold drinks with ice. Our old kitchen aid from 2008 was 10000% better than this one. This refrigerator will end up in the garage due to this we are very unsatisfied and yes the max ice feature has been enabled since day one. . The good is that it does have very good features and space in freezer and fridge space.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 25, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 598233.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
NOT WORTH IT
on September 24, 2024
Posted by: Maverick81
from Cincinnati
$4,800 refrigerator but has $700 quality to the build. Trim falling off, soft close drawers no longer work, front door doesn’t stay closed all the way.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, September 25, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 598383.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Reliable product
on September 24, 2024
Posted by: Nan45
[This review was collected as part of a promotion.] This was bought to replace a luxury brand (Electrolux) that only lasted 17 months then we were told it was out of warranty! Kitchen Aid is a reputable company and I am confident this refrigerator will last. The interior design is innovative. It is very easy to keep clean. Temperature is consistent. Love the pizza slot in the freezer drawer. It doesn't have pizza in it. I store quick meals in the slot!
Written by a customer while visiting kitchenaid.com