Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,748 Reviews)
Rating breakdown 4,748 reviews
5 Stars
3,291
4 Stars
762
3 Stars
231
2 Stars
123
1 Star
341
87%of customers recommend this product.
(
3,927 out of
4,510)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Run away!!
on September 5, 2024
Posted by: OffRod
from Woodstock
I’ve owned this fridge for 6 years. Nothing but problems. The crisper drawer function stopped working right after the 1 year warranty was up. You constantly have to check as to whether the fridge was properly closed. If you don’t it will ice over and stop cooling. The gaskets are falling apart where the doors meet. Now the fridge is icing over. We have never had a problem free fridge where everything just works. It’s a horrible design and too needy for our house of 2 kids. This fridge is garbage and should be tossed and burned and never built again. Never buying kitchenaid again.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 6, 2024
Hello OffRod ! We would like to look into this for you. Please email us at canadasocial@whirlpool.com with your model, serial number, and phone number. Please include review ID # 588737 in the subject line. Thank you! - Eric
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great but small ice bin
on September 9, 2024
Posted by: Clash3248
[This review was collected as part of a promotion.] Found the ice is small so the frig is hard to keep up with demand on weekend when we drink alot of drinks
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Worst refrigerator I have ever purchased
on September 9, 2024
Posted by: JR89
from Baltimore , Md
My wife bought i very first home 2 years ago. We decided to purchase this refrigerator due to all the good things we heard about kitchenAid and there products. 2 years after purchasing this fridge it started making an awful noise and stopped throwing out cold air in both the fridge and freezer . We found out that the coils were frozen so we end up manually melting it and hoping that it was fixed . For 2 years now we have been having the same issue , even tho the point that we have paid appliance techs to come out to diagnose the issue . At first they thought it was the defroster timer, but after replacing that part the issue continued . They said it could be the mother board which is expensive to replace. I am ready to give up on this fridge that we spent alot of money on and go to another brand . After doing some research there are many homes with the same issue that I am describing . Unfortunately i think this will be are last kitchenAid product
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 10, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 590414.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Ready When I Am!
on September 9, 2024
Posted by: Commnrail
from Riverside CA
[This review was collected as part of a promotion.] A quality refrigerator that keeps my food fresh and my drinks nice and cold! Just what I needed in sunny southern California!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Didn’t work
on September 10, 2024
Posted by: Clare21
from McAllen Tx
I bought it in November and compressor when off in less than a year
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 11, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 591045.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Over Priced for lack of Quality
on September 11, 2024
Posted by: Wieder
from Kearney
Uper LED lights quit working and the ice maker is hit or miss if it will work.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, September 18, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 591564.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Would not recommend.
on September 11, 2024
Posted by: CA - I5
Extremely disappointed in this product. After just 2 years, this refrigerator would intermittently shut down and re-start itself after 30 minutes or so unless you physically disconnected and then re-connected the power to get it started again. Contacted Kitchen-Aid and they recommended an authorized repair company to look at it. The repair company’s best advice was that since the “probable” needed part was not covered by the warranty anyway, just wait until the unit shuts down completely and buy a different brand of refrigerator. What a waste of my money.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 13, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 591723.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Storage Queen
on September 12, 2024
Posted by: Stuffed
from Eureka Springs, Ar
[This review was collected as part of a promotion.] This was a replacement refrigerator for one thet a repairman broke. It is much larger than the one I had. It gives me so much more room to store items.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com