Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,748 Reviews)
Rating breakdown 4,748 reviews
5 Stars
3,291
4 Stars
762
3 Stars
231
2 Stars
123
1 Star
341
87%of customers recommend this product.
(
3,927 out of
4,510)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
1
Do NOT recommend
on August 26, 2024
Posted by: From Ohio
[This review was collected as part of a promotion.] This refrigerator has been a disaster from the beginning. It took 3 deliveries to get an undamaged refrigerator due to poor packing. The one we finally had installed sounded like an airplane taking off due to vibration from the compressor. It took 2 repair visits to correct it. A bigger problem is the condensation along the freezer gasket from a poor insulation job. We are going on our 3rd repair visit to correct it. Kitchenaid does not want to go through the expense of fixing it properly, so they had the technician install a thin strip under the gasket that was insignificant. It is over a month since we installed our "new" refrigerator & we are very frustrated at Kitchenaid for not addressing these issues correctly or in a timely manner. Their customer service is unbelievably poor when you call in. We will not be buying any Kitchenaid or Whirlpool appliances in the future. They do not care about their customers or the inconvenience they cause. One more important point -- this is not one of their cheap refrigerators, this is top of the line. It is shameful.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 27, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 584518.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Horrible fridge, DO NOT BUY
on August 26, 2024
Posted by: MikeD56
from Keswick, ontario
Bought this fridge in late 2020. For such an expensive fridge I have had nothing but problems with it. I have the extended warranty and have had multiple service calls where they just seem to reset the fridge and starts working, but it's only temporary. The last issue was the water, Ice and all lights not working. Had a service tech come out and didnt even investigate the issue, just said it needs some parts, main board, this that and whatever. It's been almost 2 months and still no parts, and no working fridge. This has been the worst appliance I have ever owned, I will never buy a KitchenAid appliance again, simply horrible. I would give this a zero star rating if I could.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 27, 2024
Hello, MikeD56! We are so sorry we have let you down. KitchenAid takes pride in our products and service, and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly e-mail us at Canadasocial@KitchenAid.com with your model and serial number, phone number, and case #584557. We look forward to hearing from you! -Max
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Good until it wasn't.
on August 28, 2024
Posted by: J & J Mom
I bought this refrigerator 5 1/2 years ago. I loved it until just after 5 years and my extended warranty ran out we started having problems. Just recently it died. Repair person said internal electronic part way inside went bad and no hope of fixing. I really would have thought it would have lasted longer so very disappointed. Now I won't have my matching kitchen and I am hoping my other Kitchaid appliances last longer.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, August 29, 2024
Thank you for sharing your experience with us. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 585546.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
4
So much better than my Samsung fridge!
on August 28, 2024
Posted by: TurboZ
from Hickory Kentucky
[This review was collected as part of a promotion.] Bought this about a month ago. It wouldn't fit thru the door without removing all the doors and drawers. Buyer beware there is a correct way to remove and re-install the doors. The delivery guys did a great job but we're not aware of the procedure for removing and replacing the doors. (Not there fault). One of the doors wouldn't work right after reinstall. Kitchenaid did great, they had someone out right away to fix it. I like this fridge alot. My complaints are the upper drawer in the freezer is not the easiest to grab. It's hidden back in there and hard to grab to pull out. It needs a grab handle or something. The other complaint is the water tray in the water dispenser. I spilled water. And kids always spill water! Be very careful removing that tray. The tiny tabs break really easy. If just the tip of the corner breaks the tray will no longer stay in place. I need to replace this part because mine is now broken. Aside from these little issues it's a good fridge. Close to 5 stars! Can't go wrong with Kitchenaid.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Kitchen Aid is great.
on August 29, 2024
Posted by: JLB62
[This review was collected as part of a promotion.] What a great refrigerator! Separate drawers for quick access, quiet operation, quality construction, and great appearance. We have replaced all of our kitchen appliances with Kitchen Aid products!
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Features
on September 3, 2024
Posted by: Colly
[This review was collected as part of a promotion.] I have used this fridge for about a month and I am really disappointed It does not have a manual showing the features. Therefore, I’m not sure what great features it actually has. I do not like the ice bin in the door as it takes up space and, not enough bin space in the door for condiments
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, September 3, 2024
Hello Colly! We are so sorry we have let you down. KitchenAid takes pride in our products and services, and we are so sorry we did not meet those expectations. We would love to look into this for you! Kindly e-mail us at CanadaSocial@KitchenAid.com with your models and serial numbers, phone number, and case #587825. We look forward to hearing from you! -Alisha
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Great storage options. Works well.
on September 4, 2024
Posted by: bob2427
from Calgary alberta
[This review was collected as part of a promotion.] Great fridge. Lots of space.
Replaced a similar fridge that stopped working after 6 years.
Like the many compartments and storage options.
The ice maker works great but the ice storage in the door causes the ice to melt together and stick in large clumps fairly quickly.
Overall a good frige for general purpose.
Replaced a similar fridge that stopped working after 6 years.
Like the many compartments and storage options.
The ice maker works great but the ice storage in the door causes the ice to melt together and stick in large clumps fairly quickly.
Overall a good frige for general purpose.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
5
Love the separate drawers.
on September 5, 2024
Posted by: RonD27
from DeLand, FL
[This review was collected as part of a promotion.] We’ve had our new fridge for about a month. We got it because we loved the multiple separate drawers, the produce area and multi-level freezer. Has been great.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com