Customer reviews from kitchenaid.com
KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Average customer rating
4.4
(4,748 Reviews)
Rating breakdown 4,748 reviews
5 Stars
3,291
4 Stars
762
3 Stars
231
2 Stars
123
1 Star
341
87%of customers recommend this product.
(
3,927 out of
4,510)
Customer Reviews for KitchenAid - 25.8 Cu. Ft. 5-Door French Door Refrigerator - Black Stainless Steel
Customer Rating
5
every detail of food storage is well thought out.
on October 18, 2023
Posted by: marylea
from clintwood virginia
[This review was collected as part of a promotion.] we absolutely love the space the updated look, and the convenience of food storage. Love, love it.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
4
Spacious both refrigerator and freezer.
on October 19, 2023
Posted by: JEI1
from Florida
[This review was collected as part of a promotion.] Great refrigerator, definitely better than the 5-year-old one Korean made brand that it replaced. I purchased it after realizing that the 25-year-old KitchenAid I have still working in the garage is doing amazingly. I only gave it 4 starts, because I feel the spacing and shelving distribution inside the refrigerator needs a better layout. Space is good, but the shelving does not provide much flexibility. I always had a side-by-side refrigerator and was reluctant to a bottom freezer. I am no longer; I am convinced with this one that space and ease to store and select of its is at easy or better than a side-by-side refrigerator. The ice maker produces enough ice for our requirements. This was another issue with the previous Korean made one.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
3
Ice machine needs work
on October 22, 2023
Posted by: Ice ice baby
from Cape coral, fl
[This review was collected as part of a promotion.] The features are really good, the only problems are that the ice maker is really loud when dispensing ice, and sometimes just runs without dropping ice. The hatch will also clog sometimes with ice and you have to open it and stick something up inside to dislodge the ice. Plus the water dispensing takes too long. The freezer does not seem like it seals, since frost forms on some of the items in the freezer.
No, I would not recommend this to a friend.
Written by a customer while visiting kitchenaid.com
Customer Rating
5
BEST FRIDGE
on October 23, 2023
Posted by: Wonder dog
[This review was collected as part of a promotion.] Best fridge ever. Even with the ice maker and water dispenser, there is SO MUCH room to be had. And the overall look and build of the fridge is far soperior to its competitors.
I would recommend this to a friend!
Written by a customer while visiting kitchenaid.com
Customer Rating
2
Great design made cheaply.
on October 24, 2023
Posted by: Ellie bee
We’ve had the fridge for a year. The layout with drawers, the depth - all terrific. It holds a lot of food and it’s well organized. The shiny metal exterior is showing little rust spots and it dents very easily (a cabinet knob). Also a build up in frost in freezer required a repair. Disappointed. Buy the extended warranty if u buy this fridge.
Response from kitchenaid.comBy KitchenAid Team, October 30, 2023
Hi Ellie bee,
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID 2747873913.
We look forward to speaking with you.
Marie Q
We value your time and would like to look into the concerns with your Refrigerator. Please reach out to us directly via Facebook https://www.facebook.com/KitchenAid or Instagram https://www.instagram.com/kitchenaidusa/. You may also email directly by visiting https://www.kitchenaid.com/resources/contact-us.html. When responding, please include your contact and model/serial information, and reference Review ID 2747873913.
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Fingers crossed that it lasts!
on October 29, 2023
Posted by: notsopleased
[This review was collected as part of a promotion.] After 19 days of ownership, the refrigerator section temperature plummeted and froze all of our food. The motherboard had to be replaced and most of the food was ruined.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy Whirlpool Team, October 31, 2023
Thank you for sharing your experience with us, notsopleased. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 419330.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Poor Performance
on October 30, 2023
Posted by: Tyson2023
from Brampton, CA
I bought this a year ago and exact after one year it stopped cooling. It started making noise like a generator running. I can't operate in the kitchen as it constantly made loud sound. I never expected such product from KitchenAid after paying good price. In addition, all my food is spoiling though keeping the temperature at 37 degree Fahrenheit. I have recorded video of same attached herewith to understand about the issue. I am really very much disappointed by Kitchen Aid now. I wish I could have got an option to change this refrigerator then I can select simple 3 door instead of this 5 door hi-tech fridge.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy CA SOCIAL CARE, October 31, 2023
Hello, Tyson2023! We are terribly sorry to hear about your KitchenAid refrigerator. We want to be a brand you can count on! We would love to look into this for you. Kindly send us an e-mail at Canadasocial@KitchenAid.com with your model and serial number, your phone number, and your review ID (274959622). We look forward to hearing from you! -Justine
Written by a customer while visiting kitchenaid.com
Customer Rating
1
Junk
on October 30, 2023
Posted by: Maine man
from Bangor Me
This refrigerator starting having issues a month after the warranty ran out. The lights, and the compressor stops working but the ice make panel works. We have to cycle power and after a few time it will start cooling again. We have had a repair tech here 6 times and they changed everything from the working harnesses, both control boards, the crisper drawer. The last time they seem to finally got it fixed. No after 2 months it’s back to not working. Don’t waste your money on this product the techs have been in touch with the factory and they can’t fix it. Not even 4 years old yet.
No, I would not recommend this to a friend.
Response from kitchenaid.comBy KitchenAid Team, Consumer Care, November 2, 2023
Thank you for sharing your experience with us, Maine man. We apologize for the concerns that you are experiencing with your Refrigerator and would like the opportunity to see if we can help. Please reach out to us directly via Private Message on Facebook at https://www.facebook.com/KitchenAid or Direct Message on Instagram at https://www.instagram.com/kitchenaidusa/. When responding please include your contact information and reference Case # 420248.
We look forward to speaking with you.
Marie Q
We look forward to speaking with you.
Marie Q
Written by a customer while visiting kitchenaid.com